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Describing resolution of a recent business conflict - Coursework Example

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Conflict thus occurs when these experiences, expectations, and values differ among the suppliers, buyers, investors, employees,…
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Describing resolution of a recent business conflict
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Download file to see previous pages According to Spiroska (2014), conflicts always exist in organizations, and the important thing is how to resolve these conflicts for the betterment of the company. Unresolved conflicts affect various people involved.
Conflict is costly as it makes workers get sick, and some even do not report to the job. In addition, avoidance of conflict lead to being fired and some opt to resign as in the case of Joe, who decided to quit after he anticipated that his boss was to fire him. Katrina (2010) suggests that such negatives in an organization lead to significant financial losses especially for businesses that are small. For example, if workers stay at home because conflict is not resolved at the workplace, the business incurs some direct costs particularly in the long term. In addition, the company might hire a temporal employee to replace the sick one, thus creating money drain for the company due to the extra pay. Projects are also affected by unresolved conflicts leading to reduced production and unsatisfied customers.
Employee turnover due to conflict is also costly as it leads to vacant positions that need new employees. This attracts other costs like recruitment expenses, training expenses; severance paying, and the investment that was made in the knowledge of the previous employee (Spiroska, 2014). Various symptoms develop due unresolved conflict, and they act as the primary cost in many organizations. Some of the effects may include frustration, stress, accidents, and complaints by clients (Katrina, 2010).
The cost of conflict from the case study that involved Joe led to the company losing revenue, the owner felt frustrated, and the company’s reputation was affected negatively. Furthermore, the management team was also affected by the retaliatory nature, poor attitude, and negativity of Joe, who was part of them. As a result, other managers tried all means to avoid a relationship with Joe. In the end, the owner hired an ...Download file to see next pagesRead More
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