BUS 600: Week 4 DQ 2 - Assignment Example

LISTENING SKILLS Listening Skills Listening is an act that shows an individual is actively involved in a conversation physically, emotionally and psychologically. An individual’s attitude towards the speaker and the message being delivered plays a greater role in listening. A positive attitude enhances listening while a negative one hinders it. People are, therefore, categorized as either good listeners or poor listeners. This paper explores the two types of listeners and how one can improve listening skills specifically in an organizations perspective.

Good listening habits are evident when one lets mind and not emotions control him or her, nods appropriately, able to ask questions, show positive facial expressions and maintain an eye to eye contact with the speaker. One is also able to accept the environment even if it seems not presentable, able to keep away distractions hence concentrating on the ideas and can look for clarity on the information given. Making notes to remember the main points also shows good listening skills. On the other hand, poor listening skills are evident when an individual concentrates on criticizing the speaker, one tries to fake attention by relaxing instead of making notes, when one fails to attend meetings and lastly does not show any interest to review his or her work (Robertson 2005).

Most people are poor listeners fueled by the underlying conflicts in their lives. To improve employees listening skills the speaker is supposed to enhance the audio enough, concentrate on the main points being delivered, and ensure that one point at a time is delivered and not to take too long to deliver. The speaker should also be at ease, not to speak too slowly and not too quickly and lastly gather feedback from others (Robertson K, 2005). In conclusion, good listening improves productivity and real relationship in the workplace is enhanced.

ReferenceRobertson K (2005). "Active listening: more than just paying attention." New York: Oxford University Press.