Business Impact of Problems - Case Study Example

IT and management are not working together which is impeding innovation because both departments are not aligned. The goals and objectives of both departments seem to be different which is causing alignment issues. The firm is not upgrading its technology soon enough because it is lacking managers that have both business and IT knowledge. The company is heading towards a loss of business in the future because the business and IT departments are both blaming each other. No one is ready to accept responsibility for the problem.

Step 4: Two Recommendations

The first recommendation is to assign a liaison officer between the business and IT departments. His job would be to make sure that both departments are on the same page and he would help in facilitating communication between the two departments. The liaison officer should also have an IT and business background.

The second recommendation is to set specific goals and objectives for both departments. It is essential that both departments are made responsible for their actions and this will help improve their performance. Both departments are currently blaming each other for their shortcomings and this will be avoided by setting specific goals for each of them. The goals set should also be measurable so that the blame game within the organization is curtailed.