Studentshare
Subjects
Business
Improving Your Measurement of Customer Satisfaction

Improving Your Measurement of Customer Satisfaction - Essay Example

Add to wishlist

Summary

This is will enhance delivery of superior financial, distribution and communication solutions to its customers since the organization will ensure that its customers’ needs and specifications are met. Improve the efficiency and quality of processes so as to improve on service…

Download full paper File format: .doc, available for editing

GRAB THE BEST PAPER92.1% of users find it useful

Improving Your Measurement of Customer Satisfaction

Read Text Preview

Subject: Business
Type: Essay
Level: Ph.D.
Pages: 3 (750 words)
Downloads: 2
Author: welchgiovanna

Extract of sample "Improving Your Measurement of Customer Satisfaction"

Download file to see previous pages

the use of appropriate technology will enhance production efficiency and hence reduces its overall costs leading to low prices of its products to the customers. Improved customer satisfaction, service delivery and lower prices of its products will ensure that the organization is financially stable within the shortest time possible and is sustainable in the long term and hence the attainment of its financial objectives. Vavra, T. G. (1997). Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs.

Milwaukee, Wis.: ASQ Quality

...Download file to see next pages Read More

Cite this document

APA
MLA
CHICAGO

(“BUS 499 MOD 2 (SLP) The Customer Service Perspective Essay”, n.d.)
BUS 499 MOD 2 (SLP) The Customer Service Perspective Essay. Retrieved from https://studentshare.org/business/1595379-bus-499-mod-2-slp-the-customer-service-perspective

(BUS 499 MOD 2 (SLP) The Customer Service Perspective Essay)
BUS 499 MOD 2 (SLP) The Customer Service Perspective Essay. https://studentshare.org/business/1595379-bus-499-mod-2-slp-the-customer-service-perspective.

“BUS 499 MOD 2 (SLP) The Customer Service Perspective Essay”, n.d. https://studentshare.org/business/1595379-bus-499-mod-2-slp-the-customer-service-perspective.

Cited: 0 times

CHECK THESE SAMPLES OF Improving Your Measurement of Customer Satisfaction

Integrated Marketing Communication (IMC) and Customer Satisfaction strategy

This paper will give a brief elaboration upon the usage of the integrated marketing communication and the customer satisfaction strategy.... Introduction to Integrated Marketing Communications and customer satisfaction Strategies One of the main concepts related to the success of the advertisements or operations of any company is its integrated marketing communication strategy.... Running Head: INTEGRATED MARKETING COMMUNICATION Integrated Marketing Communication customer Inserts His/her Name University Name The current age is the age of technology, innovation and advancements....

5 Pages (1250 words) Research Paper

Measuring Customer Satisfaction in the Hotel Industry

Improving Your Measurement of Customer Satisfaction: A Guide to Creating,Conducting, Analyzing and reporting Customer Satisfaction Measurement Programs.... This research specifically touches on the aspect of customer satisfaction from the UK Hotel Industry.... This study specifically touches on the aspect of customer satisfaction from the UK Hotel Industry, particularly to know if hotels are aware of the level of their customers' satisfaction and to know what particular methods they use to ascertain this....

7 Pages (1750 words) Research Proposal

Leith Agency

t is necessary to assess customer satisfaction as it is the best lead indicator of future loyalty as mentioned by Hill et al (2003:3).... It is further stated that customer satisfaction will enable to know whether their expectations have been met, identify priorities for improvement for customer satisfaction and set goals for service improvement and monitor progress against a customer satisfaction index.... customer satisfaction is measure of how your organizations "total product" performs in relation to a set of customer requirements....

3 Pages (750 words) Case Study

Target Markets and Customer Satisfaction

Improving Your Measurement of Customer Satisfaction.... But this cannot be maintained if he doesn't master the art of customer satisfaction, which had been researched and continued to be researched.... Definition and Importance of customer satisfaction ... To achieve maximum customer satisfaction, company's employees and management must fortify and intensify customer-firm relationship and try with all its might to deliver high-levels of customer satisfaction....

10 Pages (2500 words) Term Paper

BUS 499 MoD-5 (SLP) Integation Causal & Strategy

This unique selling proposition of the company will play a vital role in enhancing customer satisfaction and most importantly its financial ooking at this strategy and its impact on financial performance, it can be concluded that this strategy will lead to an increase in revenues, which in turn would lead to greater operating profits and net income.... Measuring your company's Intellectual Performance....

3 Pages (750 words) Essay

Ways For Choc Deluxe Ltd To Get Rid Of The Present Difficulties

Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs.... Based on the flow of supplies of raw material and production capacity, they should confirm order of delivering their goods and services to various retail outlets and target customer.... Quality of the premium chocolates produced by Choc Deluxe Ltd depends on Criollo cocoa beans; therefore, using Forastero cocoa bean largely decreases the taste of the chocolates which in turn result in customer dissatisfaction....

8 Pages (2000 words) Essay

Integrated Marketing Communication

mproving your measurement of customer satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement, ASQ Quality Press, Milwaukee, Wisconsin,... This paper will focus on a brief elaboration on the use of integrated marketing communication and customer satisfaction strategy.... his paper will give a brief elaboration upon the usage of the integrated marketing communication and the customer satisfaction strategy....

5 Pages (1250 words) Research Paper

Importance of Service Encounter in the Service Sector

Improving Your Measurement of Customer Satisfaction.... As a result, if level of customer satisfaction is high and variability in process output is low, scholars assume that service process is optimized (Winsted, 2000).... The level of customer satisfaction generated during this encounter is also termed as transaction satisfaction, which is the sum total of satisfaction with delivery process as well as with outcome of the service.... ccording to the science of service, customer satisfaction is predominantly treated as an engineering function measuring the output quality....

12 Pages (3000 words) Term Paper