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Complaints about Customer Service Department - Book Report/Review Example

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The paper contains a business letter in which the author informs that the performance of the customer service department has not been up to scratch. It is a communication problem between different departments. The customer service department has not been updated about any policy changes.   …
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Complaints about Customer Service Department
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This situation only came to my attention very recently when my department received a number of complaints stating that the customer service department was not being very helpful. After looking into some of these grievances, I found that our customers’ claims could be taken seriously. In response to this, I informed each individual customer through a personalized letter that this behavior was completely unacceptable and the necessary action would be taken. It is my view that the right course of action would be to include select customer service representatives in the occasional staff meeting so that they are not left behind.
In taking all of this consideration, I would ask that you consider taking the action that I have outlined above. At this stage, the problem is not so great that it cannot be fixed. If you could reply back to me by the end of the week with your thoughts and recommendations, it would be much appreciated.   Read More
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