Business Process Transformation - Research Paper Example

The customer has to know about the services offered at the tanning salon. As a result, taking the customer through the various service, products, and treatments in the tanning salon assists in educating the customer. Once the customer feels educated then he/she can choose the type of treatment or tanning process that he/she will undergo. The choice that the customer makes is a process that will determine which treatment the staff will prepare for the customer (Blais 211).

Once the customer is ready for tanning, he/she will sign a form to authorize staff to go on with the tanning process. In the service industry such as tanning it is important for the client to give consent since tanning is a process that affects the skin's appearance. Depending on the choice undertaken by the customer, tanning will proceed in a room through the use of equipment and tanning oils/treatments. Once the tanning process is complete the customer will assess the service undertaken on his/her body and deem the service as satisfactory or not (Blais 141). In case the customer is not satisfied with the service then the tanning process will be undertaken or re-scheduled for another day. In case the customer is satisfied with the service, then he or she pays for the service and the staff gracefully thanks him/her and urges the client to visit another time (Barnes 126). In case, the tanning salon is dealing with a new client then we interrogate the customer on the quality of the service and any feedback that can be obtained from the customer.

Customer feedback is important in the sense that it aids in improving the services and products offered at the tanning salon. If customer overall feedback is positive then employees feel motivated and this assists in building the value and brand of the tanning salon. Most of the processes undertaken in a tanning salon are repetitive but not in sequential order. For instance, sometimes a customer booking takes precedence over walk-in customers, especially in the case of many customers at the salon (Barnes 174). The last process to be undertaken in a day is to clean equipment such as the tanning spray, and HVLP spray system and take stock of all essentials that are needed for the coming days. After this, staffs prepare for the next customer day and all processes are measured in days. The success or failure of any process depends on the processes undertaken during that specific day and all changes that occurred during the day (Blais 112).