Actions of Companies in Emergency Situations - Essay Example

If this situation was not handled then the audience of the company which is enormous as it includes the whole world, would see the company in a much worse light. The company has to release the information in two ways; first, they would have to break the news to the families of the workers and secondly the company’s employees and then to the media. The company has to be extra cautious in choosing the representatives who will handle these releases.

They have to make sure that their reputation is kept intact and at the same time the information provided is honest and precise. This adversity affected a lot of people. It was not only the 33 miners in the mine who were affected;t he families of those workers were also hurt. The anguish that their families had to go through was no doubt too much. They waited to hear any news about their loved ones and worried whether they would make it out alive. Chilean Copper Mine was responsible for keeping the families continuously up to date on the rescue mission and what was being done to help the miners in the best possible way to save them.

This process of communication is extremely important. The employees of the company also need to be kept informed about the situation because they need to know what the company they work for can do to protect them and how serious they are about their workers. This means of communication has to be effective; it will have to give all the information to them as well as make them feel that the company does care about its employees and that they are all united in this situation. Communication has meaning to every person in a situation.

A crucial point of effective communication is mutual understanding of the information. It involves the shared concern about the thoughts, feelings, needs, wants and intentions of the communicators (Krizan, 2011). If the message is sent through mail or memo or a video, the message has to be sent using a proper tone. In the case of the trapped miners, the overall tone when sending the message across has to be considerate and consoling to maintain calm. The families of the affected should be informed verbally through a video.

Providing this information through writing will not be enough. Draft 1: I would like to address the family members of the ‘33’ as per company protocol. The main message that I want to communicate is patience and being positive. The journey has no doubt been very long and stressful, especially without enough resources. The company has now directed towards other ways to proceed with the rescue. This includes consideration of all types of safety aspects to ensure that the miners come back to the surface with full health and condition and rejoin their families.

The company completely understands the concerns of the families and will address them. It would be difficult to present all the information so we will sum up the most significant points of the rescue plans for this accident. The most essential thing for us is the well-being of the affected; we will make sure that all of them will reemerge to a normal life. Draft 2: The Chilean Copper Mine cave that has trapped 33 of our employees is indeed a tragic incident. We are very well aware of all of your concerns regarding this situation. We urge all of you to remain calm as we assure you that we are taking the best possible measures to handle this unfortunate incident. Our crisis management plan which comprises six steps will help us to deal with this crisis effectively. We must make sure that we come out of this situation professionally with maintained integrity.