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Quality in Business Terms - Research Paper Example

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This paper includes the discussion of the term quality within the framework of business. The report includes the meaning of quality in general and what it means in terms of business. The report discusses the quality of something related to business that has the fitness for purpose…
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Quality in Business Terms
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Download file to see previous pages Quality can be conditional, perpetual or subjective with respect to different businesses and different people. The concept quality is seen differently by different people and different businesses. Quality is also judged differently by different departments within the businesses (Reeves & Bednar, 1994). Quality is judged differently by customers of the business so the business also has to look at the customer’s perspective of perceiving quality. Like we can say the quality for the producer of the products is differently perceived and is measured based on the conformance of quality or may also be judged based on the degree to which the service or product has been produced in a correct way (Lee, Strong, Kahn & Wang, 2002). The report further dwells on the analysis of the term quality within the context of five aspects and has a conclusion based on the overall analysis. Quality in Business Terms In this competitive business world the term quality in terms of business can be defined as meeting the expectations and needs of the customers and consumers of the service and products. Quality in business is the relation between the business, its product, and customer. Through continuous assessment, analysis and by meeting all needs of the customer, process, business and its employees, this relationship is maintained. Quality may include several aspects in business terms but there is no specific definition in which quality can be defined. The term business is dynamic and cannot be summarized in the single area of working (Huxtable, 1994). Quality in business can be defined in various ways. One way is to define quality in terms of the relationship which business shares with its product and customers. The other way of defining quality in terms of business can be through customer’s perception of how they value the product. The human factor and process cannot be separated, thus, when a quality is built and provided in a product it generates attachment, feelings, and emotions within creator of the product. When this product brings smiles to customer’s face, then here quality is probably achieved. The product is of low quality if the potential customer does not find it is worth buying. But this definition of quality in business is not applicable everywhere. When it comes to manufacturing or industry then the quality is perceived as the relation between a product and a customer (Gordon, 2002). The definition of quality in business terms depends on the purpose. But whatever purpose we take, the main factor would always be satisfying customers’ need and meeting their expectations. If it’s about the customer then quality is meeting their needs and exceeding their expectations. Expectations may include the performance of the product, its appearance, availability when required, delivery, reliability, price, and cost-effectiveness of the product, as well as its maintainability. ...Download file to see next pagesRead More
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