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Conflict, Decision Making, and Organizational Design - Research Paper Example

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1. Discuss how you could apply negotiation strategies to address potential conflicts in the workplace. It has been said that conflicts may be averted by maintaining open and effective communication. However, there are people who may hold on to their own ideas and fight for it till the end without attempting to listen to other alternatives…
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Conflict, Decision Making, and Organizational Design
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Download file to see previous pages One way is to engage negotiation strategies. Negotiation can be observed everywhere in strong and subtle ways – in the market, haggling for the best prices, commissioning a young, talented artist for a new project; or closing a huge deal with a known company. There is more to negotiation than mere compromise. Negotiation is an interaction that occurs when 2 or more parties attempt to agree on a mutually acceptable outcome in a situation where their preferences for outcomes are negatively related. Two opposing positions come to a compromise. Lax and Sebenius (1986) add that in negotiation, a better outcome through joint action is achieved rather than when each party would act independently. The element of conflict also arises due to varying preferences and priorities of the different parties. Negotiation becomes a way to resolve such conflicts and compromise on a joint decision, usually, the middle ground stand. McGrath (1984) claims that negotiation is a mixed-motive process - the negotiating parties cooperate to reach an agreement and at the same time, compete to fulfill their own interests. From these definitions of negotiation, it is apparent that negotiators should possess several skills in order to be successful in getting what they bargain for. At the same time, negotiation entails multiple processes that occur simultaneously within each negotiating party such as decision making, research, critical judgment and effective communication, among others. Negotiating strategies involve bringing opposing parties together face to face wherein each individual or group brainstorm on their decisions for the negotiation. When each of the negotiating party becomes aware of the other’s proposed stand or idea, it then becomes the time for bargaining. In the case of business negotiations, this is the space between their reservation prices for the product or service offered and the assumed reservation price of the other party. They come up with their own BATNA or their “best alternative to a negotiated agreement”, a strategy proposed by Fisher & Ury (1981). Thompson and Leonardelli (2004) explain that when the first cards set out the table during negotiations fail, then BATNA becomes a fall back alternative of negotiators. BATNA considers all options available for both parties including the reservation price, market information and aspiration levels of each negotiating party. Knowing the other party’s alternatives will help facilitate one’s decision-making process if these are compared with one’s own alternatives (Buelens & Van Poucke, 2004). 2. Determine how evidence-based management could be applied to the work environment you researched. Reay, Berta & Kohn (2009) defined evidence-based management as being “about making decisions through the conscientious, explicit, and judicious use of four sources of information: practitioner expertise and judgment, evidence from the local context, a critical evaluation of the best available research evidence, and the perspectives of those people who might be affected by the decision” (as mentioned in Briner, Denyer, and Rousseau, 2009, p. 19) Applied in the work environment of health care and health insurance this definition would translate to upholding high standards of care. Integration of the best available evidences from thorough research and practice should deliver high quality patient-centered care considering the patient’ ...Download file to see next pagesRead More
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