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Path to gloval competitiveness - Essay Example

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Six Sigma: The Path to Global Competitiveness Name Texas A&M-Commerce In partial fulfillment of the requirements for MGT 590 Professor Lloyd M. Basham May 18, 2012 Table of Contents Abstract……….…………………………………………………………………………………
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Download file to see previous pages ……………………………………………………………………………… 7 Course of Action…..……………………………………………………………………………8 Conclusion….…………………………………………………………………………………..11 References……………………………………………………………………………………...12 Abstract Six Sigma is a process that has much potential in making a company globally competitive. It aims to improve existing processes and maximize profitability. Statistically, it aims to achieve only 3.4 defects per million opportunities. When implemented by the company, training will be done to top management and employees. The course of action to be done is a slow but sure program of implementation of the six sigma process and the DMAIC phases because errors and wastes must be in minimum-doing it right the first time. Success may also be attributed to leadership and proper implementation based on the company’s aim and needs. Evaluation will then be carried out and proper compensation will be given to each one in the company. Keywords: Six Sigma, Lean Method, Global Competitiveness, DMAIC Introduction The CEO of the company wants to implement the Six Sigma program. Managers and executives, including me are required to undergo training for that program. After the training, for sure it will then be implemented. To have a grasp of Six Sigma, its definition, origin, phases, pros and cons related to it will be discussed in this report. Also, a plan of action for the organization after the implementation of the program is laid out in the latter part. Definition Six Sigma is a measure of process performance with the goal of nearly perfect quality. Meredith and Shafer (2010) cited Motorola (2004) which defined Six Sigma as the process that focuses an organization on customer requirements, process alignment, analytical rigor and timely execution. According to Ramberg (2000), Bill Smith, a reliability engineer at Motorola, is widely credited with originating Six Sigma. He noted that system failure rates were substantially higher than predicted by final product test. He then suggested a number of possible causes for this phenomenon, including a dramatic increase in system complexity and a flaw in traditional quality thinking. He concluded that a much higher level of internal quality was required and Six Sigma was set as a quality goal. In the narrow statistical sense, Six Sigma is a quality objective that gives specifications to the variability required of a process in terms of the product so that product quality and reliability meets and exceeds today's demanding customer requirements (Ramberg, 2000). From the latter definition, customer satisfaction and quality are the aim of this process which in turns translates into global competitiveness. Known companies who adapted the Six Sigma program include General Electric (GE), Nynex, Air Canada, American Express, Cummins, Merrill Lynch, Sun Microsystems and Tyco International (Meredith and Shafer, 2010). DMAIC Process The Six Sigma process generally follows a five phase program. The said five phase includes define, measure, analyze, improve and control (DMAIC) (Meredith and Sha ...Download file to see next pagesRead More
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