Nobody downloaded yet

The effectiveness of Total Quality Management and Continuous Quality Improvement in the Healthcare setting - Research Paper Example

Comments (0) Cite this document
Summary
This paper compares five different articles about the use of Total Quality Management (TQM) and Continuous Quality Improvement (CQI) in the healthcare environment. The author will conclude with an evaluation of the measured results of TQM within the healthcare industry…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER95.5% of users find it useful
The effectiveness of Total Quality Management and Continuous Quality Improvement in the Healthcare setting
Read TextPreview

Extract of sample "The effectiveness of Total Quality Management and Continuous Quality Improvement in the Healthcare setting"

Download file to see previous pages This research will begin with the statement that as the healthcare industry continues to meet the challenges of escalating costs, high turnover in personnel, and continuing customer service complaints, healthcare has turned to Total Quality Management to address the issues and implement solutions. The present research has identified that Total Quality Management (TQM), also called Continuous Quality Improvement (CQI), has been utilized to assess efficiency, quality of care, cost-effectiveness and safety issues. The researcher states that Swedish hospitals employed TQM and CQI when confronted with avoidable patient injuries, the wastefulness of healthcare resources, and public criticism of health care management and quality of care. Their use of Total Quality Management resulted in mixed reviews. Øvretveit noted the obstacles of costs and time constraints, especially on physicians’ time, that limited the comprehensive use of TQM. The notice was made regarding the hierarchies indwelling in hospital social strata, that of both the physicians and the nurses, and the disregard of management to institute real change. According to the research findings, TQM teams were set up, but the meetings were reduced as more pressing factors (patient emergencies) limited the meeting times and the efficacy of the process.  Often decisions impacting patient care bypassed the TQM process for a quicker resolution to an immediate issue....
confronted with avoidable patient injuries, wastefulness of health care resources, and public criticism of health care management and quality of care (Ovretveit , 2003, 6). Their use of Total Quality Management resulted in mixed reviews. Ovretveit noted the obstacles of costs and time constraints, especially on physicians’ time, that limited the comprehensive use of TQM (11). Notice was made regarding the hierarchies indwelling in hospital social strata, that of both the physicians and the nurses, and the disregard of management to institute real change. TQM teams were set up, but the meetings were reduced as more pressing factors (patient emergencies) limited the meeting times and the efficacy of the process. Often decisions impacting patient care bypassed the TQM process for a quicker resolution to an immediate issue. The Korean Hospitals have been most successful at implementing TQM as they have built in a TQM or CQI department from the beginning. Rather than making TQM a secondary model for management, the Korean hospitals have embraced TQM as their total problem-solving solution. This resulted in Korean hospitals having created and managed TQM programs in 72% of their hospitals (Lee, 384). The major impact of this study determined that the climate of organizational change and the implementation of statistical data were the primary factors in the successful use of TQM and CQI (Lee, 391). Unfortunately, the openness to institutional change and the collection of statistical data were two of the most common issues reported as detrimental to change. Zbaracki (1988), in his article, “The Rhetoric and Reality of Total Quality Management,” states there are several places that the TQM implementation can go off track. The hospital setting has its peculiarities of ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“The effectiveness of Total Quality Management and Continuous Quality Research Paper”, n.d.)
Retrieved from https://studentshare.org/business/1426042-problems-in-total-quality-within-the-workplace
(The Effectiveness of Total Quality Management and Continuous Quality Research Paper)
https://studentshare.org/business/1426042-problems-in-total-quality-within-the-workplace.
“The Effectiveness of Total Quality Management and Continuous Quality Research Paper”, n.d. https://studentshare.org/business/1426042-problems-in-total-quality-within-the-workplace.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF The effectiveness of Total Quality Management and Continuous Quality Improvement in the Healthcare setting

Total Quality Management

...scope is still present which can lead to the improvement of TQM system followed at Toyota. If TQM has to become successful for any organisation it needs to incorporate a certain key elements. All those factors which would ultimately lead to the systematic change in an organisation would ultimately lead the company towards continuous improvement and thereby developing a total quality culture in the organisation. These key elemental factors of TQM can be summed as given below: Quality awareness: To implement TQM in an effective way; each and every person of the company should be aware of the needs and requirements of...
14 Pages(3500 words)Essay

TOTAL QUALITY MANAGEMENT

.../GM_CustomerSpecifics_May2007.pdf [Accessed March 23, 2011] McAdam, R. & Henderson, J., 2003. Influencing the Future of TQM: Internal and External Driving Factors. International Journal of Quality & Reliability Management. [Online] Available at: http://www.gepeq.dep.ufscar.br/arquivos/Influencing%20the%20future%20of%20TQM.pdf [Accessed March 22, 2011] Martinez-Lorente, A. R. & Et. Al., No Date. Total Quality Management: Origins and Evolution of the Term. Universidad Politecnica de Cartagena. [Online] Available at: http://repositorio.bib.upct.es/dspace/bitstream/10317/441/1/tqm2.pdf [Accessed March 23, 2011] PHCC Educational Foundation, 1996. What is...
9 Pages(2250 words)Essay

Healthcare Quality Management and Improvement

... Quality Management/Quality Improvement Model Introduction: The concept of Quality Management has four components like planning, controlling, assurance and improvement of quality as well as quality related aspects. It focuses attention not merely on product or service quality, but also the resources deployed to manufacture the product or rendering the service. Quality management, consequently, uses quality assurance to attain the intended quality of goods and services and to constantly maintain...
4 Pages(1000 words)Research Paper

Total Quality Management

...immense importance. TQM lays huge stress on effective interaction between leaders, managers, and employees because there is no other way quality problems can ever be brought up and worked upon. TQM compels the leaders to adopt a ceaseless and continuous improvement approach, which can prove to be too much of a pressure for many leaders due to which they quit the TQM philosophy and any idea of implementing it. Such organizations obviously fail to garner some distinguished success in the market and then, what success or big feat has ever been achieved without having to deal with indefinite pressures first. Developing Familiarity With The...
8 Pages(2000 words)Research Paper

Total Quality Management (TQM)

...?TOTAL QUALITY MANAGEMENT (TQM) Background & Introduction to TQM Quality is an important component of any organization’s success model. This is to say that in the absence of the practice of quality management, organizations can hardly expect to achieve their goals and see any growth (Nepal et al., 2007). But even with a quality management program, the approach with which organizations carry out the programs is equally important in determining whether or not the quality management programs would yield the needed results. It is for the sake of the fact that there have been...
3 Pages(750 words)Research Paper

Continuous Quality Improvement

...Outline 1. Introduction 2. Transformation in healthcare 2.1. Changing roles of Continuous Quality Improvement 2.1.1. Professional model and transformational model 2.1.2. Distinguished characteristics of Continuous Quality Improvement in transformational model 2.2. Managed care in organization and in healthcare provision 2.3. Physician participation 2.4. Definition of safety and adverse events 2.5. Failure Mode and Effects Analysis 3. Healthcare Information technology 3.1. History of adoption of information system in healthcare 3.2. Traditional Quality Assurance and Continuous Quality Improvement 3.3. Data to Decision Cycle and how it works 3.4. Management issues, concepts and technologies 4. Conclusion Continuous Quality... has...
9 Pages(2250 words)Research Paper

Total Quality Management

...of improving production and service through quality improvement teams. The ninth element is to create an atmosphere of total involvement. The benefits of TQM approach cannot be achieved until and unless the company applies the concepts effectively. Xerox was able to fulfill this requirement by applying the TQM concept effectively in its manufacturing process. Companies implementing the TQM approach should strive for continuous improvement. The research and development team of Xerox are focused on innovative methods and products Recommendations & Conclusions Although, TQM mechanisms followed by Xerox are...
7 Pages(1750 words)Case Study

TOTAL QUALITY & PERFORMANCE MANAGEMENT

..., organizational culture and change management at Marriott Hotels. It will further demonstrate how performance measurement and management ultimately impacts the organizational excellence. Back ground of Marriott Hotels Marriott International has always been known as an employee-oriented family atmosphere organization. As service expectation of the existing customers and potential customers have gone up, and as total quality management (TQM) is a management philosophy based on continuous improvement, Marriott felt the need to consider TQM in their company to be able to deliver quality...
8 Pages(2000 words)Essay

TQM (total quality management)

...of his own. Berces and Heygi (2001) defined this type of employee as the outside-motivated employees. These employees need direction to be able to contribute to the implementation of the company’s TQM. Their motivation is driven by commands from superior. On the other hand, other employees are the opposite. They are accountable, can act on without commands, and are internally motivated (McGregor, 1960). These employees are needed in TQM. They are empowered employees who can decide and act on their own accord to help improve the quality of the company. However, many managers believe that most employees are the first type of employee, thus this hinders the total...
9 Pages(2250 words)Essay

Total Quality Management

... Total Quality Management Q1. Total Quality Management (TQM) basically concerns long-term management approachesaimed at achieving high customer satisfaction. TQM demands that every member of the firm participate actively in improving processes, products as well as service quality. The ides that Rob and Daine have developed clearly emphasizes on customer satisfaction, which is to be driven by quality products and services of their restaurant. The partners’ ideas are focused on creating a customer-oriented culture. By implementing training program for new managers and employees on what is expected of them, the restaurant shall be instilling useful information that would help it achieve its objective of offering high quality products... and...
1 Pages(250 words)Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Research Paper on topic The effectiveness of Total Quality Management and Continuous Quality Improvement in the Healthcare setting for FREE!

Contact Us