The world is developing and advancing at a rampant speed due to the technological innovations and boom in the industrial sector. Moreover, globalization has made a world a smaller place where the corporate world stands on a single platform where the environment is changing expeditiously…
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Organization Development (OD) is one of the chief concepts that relates to the organizational change management. It can come under definition as “Organization development is a system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving an organization's effectiveness” (Boonstra, 2004). In other words, enterprises implement the process of organization development through proper and careful planning in order to improve and benefit their business processes, functions, employees and other stakeholders (Cummings & Worley, 2008).
The process of improvement through organization development can be for either the entire organization and its processes or a smaller portion of the enterprise. This process starts from collecting the information and identification of the problems/concerns in order to create an understanding about the existing state of affairs of the organization. An appropriate solution, strategy, or guiding principle comes under establishment based on the recognized opportunities for change (McLean, 2005).
The organizations focus and give emphasis to productivity, profitability, and quality of work since the company’s accomplishments and success lies behind these factors. Due to this reason, organizations are now investing maximally on their employees, as this has become an escalating trend in the contemporary business environment. (Jones & Brazzel & NTL Institute for Applied Behavioral Science, 2006). Likewise, the attitudes of the employees have also changed as they work to get a feeling of accomplishment and recognition. In the same way, the customers are also demanding quality products or services, fast delivery, competitive prices and other attributes compatible to innovation and complex environment that add the worth of the product. With all these aspects of organization, employees, and the customers, the importance of organization development or an organization has augmented, as the efficient organization wants to meet the current and future challenges in order to survive and sustain (Kondalkar, 2009). Several organizations have already experienced and still in the process of undergoing the organization development and change process. Amongst numerous enterprises, Hampton Roads Sanitation District (HRSD) is one of the organizations that have undergone the process of organization development. Company Background Hampton Roads Sanitation District (HRSD) is an organization with more than 650 employees at the wastewater utility with a huge customer base where the billing system is direct to the customers without involving any third party. HRSD is a regionally based organization in Virginia that supplies to several cities, counties and military facilities in the region of southeast of Virginia. Moreover, HRSD supplies the facility to an area that comes under the population of more than 1.5 million natives. The utility operates on a system with various major and few smaller treatment plants where it treats and transports
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