Fully Training Your Food and Beverage Staff by Pendleton - Term Paper Example

The common problems that were revealed included: promotions were reported to be based primarily on performance and not on leadership ability; the trend of high turnover rates associated with F&B rendering investments for training futile; lack of understanding by personnel of F&B on the mission of the organization (casino); outdated training materials; and lack of knowledge and competencies of HRM staff regarding F&B operations.

            The author recommended the following courses of action to address the identified concerns: (1) explicitly state and communicate the mission and vision statements of the casino to members of the F&B department; (2) a more comprehensive training program should be designed to cater to the needs, demands, competencies, and skills of F&B staff; (3) HR department should have personnel who is competent and qualified on F&B operations to assist in the design of training materials, programs, and career pathing for its staff;  and (4) promotions and performance evaluation should be designed based on standards, as well as abilities and aptitudes (Pendleton).

            Overall, Pendleton emphasized that the F&B department is a crucial part of the operations of a casino. Therefore, to ensure that F&B personnel perform in the most effective and efficient manner, proper training and development should be accorded, as consistent with the mission and vision of the organization. Likewise, to address the evident high turnover rate, the personal and professional growth of F&B personnel should be aptly taken into due consideration.