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Progression Tourism Industry: Swiss Grand Resort Case - Book Report/Review Example

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The progression tourism industry mostly depends on customer satisfaction ratio with the quality of services provided in a specific tourism cite. This is a report about the customer service at Swiss Grand Resort and Spa Hotel in Bondi Beach, Sydney, Australia. …
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Progression Tourism Industry: Swiss Grand Resort Case
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Progression Tourism Industry: Swiss Grand Resort Case

Download file to see previous pages... Throughout decades and centuries, hospitality has been constantly developing and adapting to rapid changes in customer demand, tastes, and preferences aiming at accommodating an optimal number of domestic, inbound and outbound visitors and securing top quality customer service and experience. As opposed to many other industries, the hotel resort and spa business and its related industries are very much dependent upon customer experience. Therefore, the top priority for all resorts and spas of today consists in enhancing the quality of customer service through constant and consistent training of their staff. Thus, within the framework of the given report, that focuses on the importance of excellence in terms of customer service in a hotel resort and spa business on the basis of a personal site visit and individual impressions of servicing in the Swiss Grand Resort and Spa Hotel in Bondi Beach, Sydney, Australia.
The Swiss Grand Hotel is a resort and spa hotel located on Bondi Beach Sydney Australia that prides itself on its top class services around the clock. In a bid to evaluate their claim to fame I personally visited their base in Bondi via their bar services to determine first-hand how good their services really are.
First and foremost, most accommodative areas in Sydney adopt a refusal to service to patrons that are on the phone as it was viewed as interruptive. When I was on the phone in the bar area, I was asked if I wanted anything and found that quite rude and intervening hence believe that the Swiss Grand would not lose from adopting this approach to customer service. While they may think the immediacy of service is a priority, customer satisfaction and privacy should be brought to the forefront to ensure satisfaction of service. Patience in service can also be applied in that the customer will still be asked and customer service standards still upheld, just at a time that is more convenient and suitable for the individual. ...Download file to see next pagesRead More
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