Nobody downloaded yet

Progression Tourism Industry: Swiss Grand Resort Case - Book Report/Review Example

Comments (0) Cite this document
The progression tourism industry mostly depends on customer satisfaction ratio with the quality of services provided in a specific tourism cite. This is a report about the customer service at Swiss Grand Resort and Spa Hotel in Bondi Beach, Sydney, Australia. …
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER94% of users find it useful
Progression Tourism Industry: Swiss Grand Resort Case
Read TextPreview

Extract of sample "Progression Tourism Industry: Swiss Grand Resort Case"

Download file to see previous pages Throughout decades and centuries, hospitality has been constantly developing and adapting to rapid changes in customer demand, tastes, and preferences aiming at accommodating an optimal number of domestic, inbound and outbound visitors and securing top quality customer service and experience. As opposed to many other industries, the hotel resort and spa business and its related industries are very much dependent upon customer experience. Therefore, the top priority for all resorts and spas of today consists in enhancing the quality of customer service through constant and consistent training of their staff. Thus, within the framework of the given report, that focuses on the importance of excellence in terms of customer service in a hotel resort and spa business on the basis of a personal site visit and individual impressions of servicing in the Swiss Grand Resort and Spa Hotel in Bondi Beach, Sydney, Australia.
The Swiss Grand Hotel is a resort and spa hotel located on Bondi Beach Sydney Australia that prides itself on its top class services around the clock. In a bid to evaluate their claim to fame I personally visited their base in Bondi via their bar services to determine first-hand how good their services really are.
First and foremost, most accommodative areas in Sydney adopt a refusal to service to patrons that are on the phone as it was viewed as interruptive. When I was on the phone in the bar area, I was asked if I wanted anything and found that quite rude and intervening hence believe that the Swiss Grand would not lose from adopting this approach to customer service. While they may think the immediacy of service is a priority, customer satisfaction and privacy should be brought to the forefront to ensure satisfaction of service. Patience in service can also be applied in that the customer will still be asked and customer service standards still upheld, just at a time that is more convenient and suitable for the individual. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Progression Tourism Industry: Swiss Grand Resort Case Book Report/Review”, n.d.)
Retrieved from
(Progression Tourism Industry: Swiss Grand Resort Case Book Report/Review)
“Progression Tourism Industry: Swiss Grand Resort Case Book Report/Review”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Progression Tourism Industry: Swiss Grand Resort Case

Tourism industry

... further the potential impacts of the formulated strategies in the future (Schnaars, 1998). The reason why this concept is very essential is due to the fact that competition has risen due to globalisation which potentially gives rise to high customer expectations (Schnaars, 1998). Customers have become sophisticated, and they know exactly what they want. In this case, tourism industry requires meeting these needs while taking into account the prevailing competition that may lead to differentiated product or service offerings. In other words, Schnaars would just like to emphasise that the customers and their prevailing needs should not be overlooked as they significantly would lead to the actual strategy that needs to be formulated... ...
5 Pages(1250 words)Dissertation

Swiss Housing

....) a. the building area for housing b. the area for industry c the area for farming /1 6. Why is stability important for construction (1 pt.) Stability is important for safety. 1 7. Where do most people live-in cities or in the countryside (1 pt.) Most people live in the countryside. One third of the population lives in the big cities. 2 8. In what type of housing do the Swiss people live (2 pts.) a. In the city: In apartment blocks and condominiums b. In the countryside: In cottages and apartments. /1 9. What is the third biggest city in Switzerland (1 pt.) Basel. /1 10. Why do big cities seem like small cities (1 pt.) The cities of Switzerland do not have an imposing skyline. 1 11. What is the...
3 Pages(750 words)Essay

Tourism Industry

..., plan, and develop itself as a tourist destination affects the speed, scope, and effectiveness in realizing its tourism development plan (Pearce 1997). Each agency has its own interests and agendas. Official tourism promotion authorities must take on a leadership role in the industry, and harness cooperation amongst various agencies through coercion and persuasion (Ooi 2004) Leiper (1990) noted that a 'system' can be defined as a set of elements or parts that are connected to each other by at least one distinguishing principle. In this case, tourism is the distinguishing principle which connects the different components in the system around a common theme. Main body How historical perspective in UK change from 1969-2002... ...
8 Pages(2000 words)Essay

Tourism Industry Case Study

...against terrorism. Global recession. Restrictions from UNO with respect to environment. Increasing inflation rate in European countries. 3.3 Core Competence In the field of tourism industry, TUI is the leading company and has achieved numerous milestones second to none in this field. Some of major reasons that contributed to the success of TUI are described below. No.1 European Tourism Company entertaining highest number of online visitors. '175m upgraded synergies in integration progress. Original profit margin up to 2.9% with 90 basis points. Without any hidden charges, comparable and competitive charges for any tourism or shipping standard...
26 Pages(6500 words)Case Study


...turned it around and when the company went public in 1990, all of its start-up debt was wiped out, and what followed were more than a decade and a half of furious growth and profits until the company recent stumble. From first half sales of $274 million and profits of $45 million in 2006, the company's sales and profits dropped to $225 million and $26 million in the same period in 2007. This case reviews the company's performance, analyzes the potential reasons for the large drop in sales and profits after forty years, and suggests changes in corporate strategies. K-Swiss primarily designs, develops, and markets athletic footwear for sports use, fitness activities, and casual wear under the brand names...
18 Pages(4500 words)Research Paper

Libyas Tourism Industry

...The Impact of E-tourism on Libya's Tourism Industry 0 Background of the Study Recognized as one of the pillars of the s economy in future,the tourism industry has been playing a very important role in Libya. The rapid increase of tourism can be attributed by the government's support and encouragement. In order to maintain the tourism industry's striking performance, Libya's government has spared no effort to promote the country as a travel destination. The budget for extensive promotions has increased year by year. Large amounts of money have also been spent in the construction of various...
6 Pages(1500 words)Research Proposal

South West Tourism Industry

...), which have become attractions of major international and national importance. CEC (2005). The importance of this region as a popular tourist destination is continuously increasing with its recognisable, major holiday seaside resorts including Bournemouth/Poole, New quay, Torbay, and Sidmouth ( Peeters, P. 2007).Currently the region relies on smaller scale tourism attractions and is looking forward to hosting the 2012 Olympics and Paralympics (particularly in the Weymouth Area which will be hosting the "regattas".) (Peeters, P. 2007). The key challenges however faced by the South West tourism are not just overseas competition and sustainable development of the...
4 Pages(1000 words)Case Study

Hotel and Resort Industry in Egypt

...raise the rates and efficiency of rent accommodation in big range. Egypt provides a favorable environment for taxes. Laws regulating the tourism industry are favorable. Hotel openings and refurbishments have taken place, mostly around Hurghada, Soma Bay and Marsa Alam. Sahl Hasheesh is a new development 10 miles from Hurghada airport. 1.2SWOT analysis of the Hotel and Resort Industry in Egypt Strengths Premium location, centre of primary target market catchments. High exposure to foot and vehicular traffic. Unique service offering to this market in Egyptian area highly recognized and admired in the world. High level of qualified resources and their professional...
8 Pages(2000 words)Essay

New Tourism Industry- Wine Tourism

... The sudden rise of interest in wines and wine producers across India has created new tourism industry- wine tourism. Within just 200km from the lively metropolis of Mumbai lies Nashik, a region of natural beauty, rich spiritual heritage and home to one of India’s newest and growing industries: wine. A look towards the sweeping horizon, across surging hills and sloping valleys reveals an increasingly known sight – straight rows of leafy grape vines stretching far into the distance. Nashik in Maharashtra is the largest and most established wine producing areas in India with 30 wineries and 1, 00,000 acres of plantations which makes it an enjoyable trip for wine lovers. It...
3 Pages(750 words)Case Study

Tourism industry

...Tourism Industry Introduction Tourism industry is one of the rapidly progressing industries and it is also a major source of employment for many developing countries. According to the report of ‘United Nations World Tourism Organisation’, the tourism industry in developing countries account to 70% of service exports (Corthay and Loeprick, 2010). Tourism has provided many benefits both socially and economically in rural areas and developing countries. Tourism has contributed in various infrastructure developments such as roads and hotels and has helped in...
2 Pages(500 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Book Report/Review on topic Progression Tourism Industry: Swiss Grand Resort Case for FREE!

Contact Us