We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Paper Critique - Assignment Example

Comments (0)
Summary
Paper Critique [Instructor Name] Paper Critique of “Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online” Introduction The subject area of the study is highlighting the issue and problems in hotel hospitality and how customer experiences can benefit or harm the overall image of the hotel…
Download full paper
GRAB THE BEST PAPER
Paper Critique
Read TextPreview

Extract of sample
Paper Critique

Download file to see previous pages... The authors of the report could have presented research questions in a simpler and straightforward way (Sparks & Browning, 2010). Literature Review The authors of the report have been able to gather sufficient resources and data for elaborating on the existing problem. Regarding the issue of online complaints and analysing online narratives and stories, the authors have been able to provide adequate models and theories for managers and staff. However, fewer sources are present, which discuss causes of complaints and how complaints can be categorised as beneficial or harmful for the hotel reputation. Core activities are defined as those which are the central services of the hotel, such as their food quality, cleanness, and all services on time and other administrative issues. On the other hand, peripheral activities are defined as those which are not the central services but have a major impact on customer experience, such as staff behaviour and communication skills of waiters, managers and other personnel. It can be said that these are two major aspects that form the basis of customer behaviour and probability of their future visits. However, the report does not place much focus on these aspects and sources used for its identification (Sparks & Browning, 2010). The report links closely to public behaviour and management style, which requires current surveys and reports. However, this report has taken into account several old sources which findings can be doubted with regard to the current scenarios. The report was published in 2010, and it used sources of 1997 and 1998 to describe the online mode of complaints and factors that stimulate the negative attitude of customers. Hence, it can be said that those sources are more than 10 years old, and there are certain possibilities of their non-applicability with the new trends in hospitality and customer behaviour (Sparks & Browning, 2010). The Narrative Analysis Model of Labov and Waletzky (1967) is another key concept of the report. It illustrates how the stories of customers can help in determining the loopholes in their current services and how they can be improved (Sparks & Browning, 2010). Methodology The report has used a qualitative approach in the study of customer complaints. The justification is that this methodology is given to analyse not only the quantity of companies but also the nature and driving forces of these complaints. The report has used the compliant data from the Trip Advisor site to take into account the experience of the maximum number of customers visiting different hotels. One fact of the data selection is that it has taken complaint samples from 2002-2007. Although this provides a sufficient range of data to be analysed, it also augments chances of reviewing complaint causes, which are no more related to the current services and activities in hotels. Another lacking in the data collection method is that the report has used secondary sources for obtaining complaints of customers. Several research works define that the scenario depicted in the secondary sources often manipulates or exaggerates the actual scenario. People’s views on the Internet are likely to be influenced after reading others’ views and that can lead to false or less accurate results about the ongoing practices (Laub, Sampson, & ...Download file to see next pagesRead More
Comments (0)
Click to create a comment or rate a document
CHECK THESE SAMPLES - THEY ALSO FIT YOUR TOPIC
Critique of a research paper qualitative in nature
Conducting a study in a London Borough, which comes under a single Primary Care Trust (PCT), the researcher arrives at this conclusion. The findings from this study have been projected as applicable to the whole context. The methodology that was followed in this research included 30-minute telephonic and face-to-face interviews of GPs, and care home professionals and face-to-face interviews with care home residents and their family members (Briggs, 2011, p.5-6).
6 Pages(1500 words)Assignment
One page Critique assignment for someone research paper
This group is also maintaining its separate identity from Taliban, but managing firm relations with them. (Gopal). The leading individual of this condemned organization is Jalaluddin
1 Pages(250 words)Assignment
Critique paper
This is by one of the leading corporations in the world, Disney. He was afraid that personal information was being misused by Disney to get access to young children and manipulate them, which
2 Pages(500 words)Article
Analysis and critique paper
Potential research reports were identified through a comprehensive electronic literature search. The search used key words such as adolescent, text message,
3 Pages(750 words)Assignment
Literature Critique
Keung (2009) wanted to explore the why the corporate social responsibility in China was lagging behind the country’s economic development. It was found that various unethical business practices have led to the lack of corporate social responsibility. Keung
6 Pages(1500 words)Assignment
Research paper critique
This made the research to be valid and authoritative. To conduct an extensive research, it was necessary for the researcher to come up with
1 Pages(250 words)Assignment
Research Critique
Earlier studies have acknowledged different aspects connected with shifting of responsibilities but knowledge improvement is mandatory in understanding the implications of
4 Pages(1000 words)Assignment
Presentation Critique
The lecture generally talks the history of human society. Professor Giddens pointed out the history of human society can be analyzed in these factors: time, space, and
1 Pages(250 words)Assignment
Article critique
It has only mentioned ‘action research process’ which may not be as complete to a person who reads the paper. This is unlike the formal research abstract that requires a brief description of the methods used to obtain
7 Pages(1750 words)Assignment
Performing critique
There are certain ideological perspectives that create dichotomous opinions when it comes to turning Australia into an environmentally-safe country. These opinions represent the typical will of the people against the government’s efforts
5 Pages(1250 words)Assignment
Let us find you another Assignment on topic Paper Critique for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us