Managerial End User Responsibilities in Information Systems - Term Paper Example

The staff is the end user of any new technology or programs implemented in the business. The staff’s understanding of new technology or programs implemented depends heavily on the direction of the manager.

            The responsibility of a manager exemplified in the outcome of end-user information systems is through implementing a system of successful learning. End User Satisfaction (EUS) is critical to successful information systems implementation (Au, Ngai, Cheng 2008) In several studies there has been a proven decline in performance and quality of work when new information systems are implemented. This is due to end users having to learn a new system yet produce if not more the same amount of work. The time and training for learning a system can become costly.

            To responsibly put this new system into effect a manager should first consider before purchasing the system what’s the ratio of user control to the control of the user. In other words, better user control would be more adaptable in the end user learning the system than the system controlling the user. The systems are usually developed by designers who don’t know the specific needs of the user. So user control is very important. Also forming focused training sessions instead of individual “trying to figure it out with the instructions” would be cost-effective. A follow-through would incorporate weekly or monthly checks.