Nobody downloaded yet

Service Encounter Journal - Assignment Example

Comments (0) Cite this document
So, I decided to search on internet if any such material is available. I typed the title of my assignment and a huge number of web links were made available in…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER91.9% of users find it useful
Service Encounter Journal
Read TextPreview

Extract of sample "Service Encounter Journal"

Download file to see previous pages The service is easily accessible and the customer chooses on the basis of his requirements but the stock is limited at times and one has to choose from the products available. Moreover the shipping costs are high.
My reaction was normal. I needed the bed and I got one but the bidding procedure irritated me. I was somewhat satisfied but was worried of the extra shipping cost I had to incur. However the exchange terms were good.
I am undecided about my return decision as it depends upon the urgency of my requirement. If I felt to buy something without taking the trouble of going to a shop, I may search the product at ebay. However, my decision to buy may involve the cost at home and the cost at any retail shop. The more preferable would be the one that offers less cost with more attractive replacement package.
My encounter with Adobe Inc. was an above average contact service. I had to go through some pdf files while my adobe reader got corrupted. I instantly typed the web site and searched for the required software. I got it instantly and free of cost.
I felt glad and overwhelmed by the fact that if I encounter any problem with adobe I can have the solution instantly. The website offers superior customer service by segregating different types of customers and providing relevant software. My satisfaction resulted due to the fact the most commonly needed software like adobe reader are provided without any cost.
It’s a fact that no operating system can operate fully without adobe softwares. Whether it is Photoshop, flash work or pdf files, we need the product but the most overwhelming feeling results due to the fact that all of them are so easily accessible and the most common are offered free of cost. So there is no question of not visiting the site when one needs any of its software. I think it’s the first choice and most probably the last too.
My encounter to Valvoline was a below average contact service. Whenever ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Service Encounter Journal Assignment Example | Topics and Well Written Essays - 500 words”, n.d.)
Service Encounter Journal Assignment Example | Topics and Well Written Essays - 500 words. Retrieved from
(Service Encounter Journal Assignment Example | Topics and Well Written Essays - 500 Words)
Service Encounter Journal Assignment Example | Topics and Well Written Essays - 500 Words.
“Service Encounter Journal Assignment Example | Topics and Well Written Essays - 500 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Service Encounter Journal

Service encounter journal and analysis

...?Service encounter journal and analysis Strategic marketing is the process of analyzing the way a company can achieve the satisfaction of its s and thus, enlarge its profits. Strategic planning is of huge significance to any organization and is fundamentally directed from the top management. It is governed by several principles that include but are not limited to understanding the requirements of customers, setting clear objectives and delivering value (Sekirin, 2011). In order to gain competitive advantage, it is imperative that a company determines the sources of its products’ demand and draw a clear competitive landscape whereby the customers want its products more than its competitors in the market. In order to achieve... Applications....
10 Pages(2500 words)Essay

Extended Service Encounter Reflective Journal

...?Service Encounter Reflective Journal Introduction The result of business activity is a product, which is either a good or a service, which is consumed by the end user of the product. Unlike goods, the product service is often difficult to perceive because of its intangibility. Nevertheless, the results of a service rendered unto a customer are real and evident because it could be felt by such customer, and it is pursuant to the resultant satisfaction or dissatisfaction which the customer feels that the service is judged. When a service is repeatedly experienced, then the quality of the experience is...
20 Pages(5000 words)Essay

Service Encounter Journal

...? Service Encounter Journal Introduction Organisations are facing huge challenges over the years due to globalisation and internationalisation of many companies. The fast changing and growing economies have led to emergence of innovative ideas to sustain in the highly competitive market throughout the world. Apart from competitive prices, adding value to products and services has marked the successfulness of an organisation. Marketing and promotional strategies have changed over the years. Moreover, the distribution processes have been developed in such a way that products or services are made available to the customers conveniently and efficiently...
8 Pages(2000 words)Essay

Service Encounter Journal and Analysis

...Service Encounter Journal and Analysis Journal Entry Week Firm: Taylor's Exxon Service Station Type of Service: Fuel and auto repair The specific service I sought was the replacement of a bulb in the headlamp of my vehicle. I called on the telephone before I came, and they said they could perform the change very quickly. I rate my satisfaction with the service with a 7, the highest mark, because they performed the service quickly and a reasonable cost. They were also very courteous to me, and made a little small talk, as well. There is really nothing they could have done to make the...
8 Pages(2000 words)Personal Statement

Service Encounter Jounals (Service Marketing)

...Running Head: SERVICE ENCOUNTER JOURNALS Service Encounter Journals of Service Marking Journal Introduction Marketing infrastructure between the service firm and its clientele can take a lot of forms, some of them extremely creative. In a spirited environment, effective infrastructure play a very important role in advertising strategy, moving new clientele through the purchase-decision procedure and helping to strengthen brand preference in the middle of existing clientele. Services advertising Versus bodily goods marketing The nine points that distinguishes the individuality of services advertising from bodily goods advertising are: Customers do not get ownership of services, Intangible rudiments dominate value formation, greater... ...
4 Pages(1000 words)Essay

AIB service models encounter

...AIB Service Models Encounter The general assumption when setting up a business is that it will be able to operate indefinitely, unless stated otherwise. If any organization operates on this assumption, it should be able to remain relevant and competitive in the market set up (Stephen 2012, pp. 101). The organization should be able to identify and address its pertinent issues affecting its effective and efficient running. This paper briefly seeks to discuss some of issues of concern noted in the running of a hotel. It also suggests some means, as well as effective ways of addressing the issues. Obstacles that might arise and the timeframe required to implement the proposals are also discussed. After using three blueprints models... young...
2 Pages(500 words)Assignment

Service Encounter Analysis

...Service Encounter expand each ‘box’, as required) of Service Provider (company, organisation Currys Type of Service (Profit, not-for-profit, public service, routine, rare): Profit Date, time, length, and precise location of Service Encounter: 14/3/2013 approximately 30 minutes. Located at 88 Oxford Street - London What did you choose to mystery shop this particular organisation (purpose, location, choice of provider, expectations)? The purpose of shopping this particular retailer was due to the fact that is many locations around the London area provided an ease of analysis as well as an interesting subject matter,...
12 Pages(3000 words)Essay

The Service Encounter Diaries the fact that this seemed to be an isolated incident caused by a poor choice in management/customer service strategy 7: The line manager could have greatly improved the quality of my experience, as well as the quality of others by simply selecting one individual from the floor team and designating them as the lead for interacting with customers and ensuring that their shopping experience was pleasant and fruitful. Encounter #4: Phone Service Provider: Vodafone 1. February 19th at approximately 4:30 PM. Vodafone 2. Prior to arriving at the Vodafone retailer, I had assumed that I would be able to ask questions and determine what mobile phone plan would better suit my needs; at least as...
20 Pages(5000 words)Essay

The Service Encounter Diaries

.... This struck me as very poor customer service for a would-be customer. 4: I was disappointed in the overall experience due to the fact that it was a truly “do it yourself” store. 5: 2/7 very dissatisfied 6: 2/7 not likely to recommend 7: The store and the quality of customer service could have been improved in two ways. The first would be for the employees to offer their direct assistance regardless of the task they might have been on. The second would be for the employee to apologize that he/she cannot help and offer to find someone else. Encounter 2: 1: Regional Post Office February 10th at around 9:00 AM 2: My expectations for this engagement were rather low. I had been...
19 Pages(4750 words)Essay

Course work service encounter assignment:

...and benefits Learn how to get the different dimensions of a service right Train the frontline employees on how to handle employees Revise their 7Ps of marketing strategies Take blame for poor service encounters and apologize when mistakes happen Involve customers in their service quality policies References Australian Bureau of Statistics. 2008. Labour statistics in brief. Catalogue 6104. 0. Canberra: Australian Government Printing Service Bagozzi R, Gopinath M, Nyer P.1999. The role of emotions in marketing. J Acad Mark Sci 27(2):184–206. Bitner, M. J., Booms, B. H.,and Tetreault, M. S. 1990. The service encounter:...
10 Pages(2500 words)Coursework
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Assignment on topic Service Encounter Journal for FREE!

Contact Us