The various factors that affect the cost of maintenance in terms of the modern system analysis and design include, a) Latent Defects, b) Number of customers for a given system and c) Quality of system documents. Latent defect refers to the possible internal defects that relate…
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Of the above mentioned factors the most important factor is the quality of systems design. Creating a well documented system allows all other aspects of the systems to be traceable and with complete evidence. Hence any latent issue or technical issue that might come up can be easily resolved. Also, all the communication and messages are more accurately sent to the intended users. Although the development of strong and quality system documentation can prove to be an expensive and time consuming task, this allows the other possible issues in the future to be resolved more easily and fast, which thereby lead to reduced maintenance costs (Hoffer, George and Valacich). Quality documentation also allows upgrades and changes to be made more easily and any person with proper knowledge of the platform on which the system operates can use the documentation to maintain the system
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