CHECK THESE SAMPLES OF Customer Satisfaction in the Banking Industry
Bank of America was able to elevate the level of its customer satisfaction.... For example, walking through a novice customer in a step by step computer troubleshooting procedure may be very helpful that would constitute a good customer service but the same could also be annoying to a technically proficient customer that could affect the overall customer satisfaction.... The paper 'Applying Lean Six Sigma' operations in the service industry which are different from manufacturing operations because service oriented company produces goods that are intangible compared to manufacturing companies whose products can easily be described by its specifications....
9 Pages
(2250 words)
Term Paper
This has been done in the dissertation through a focus on competitive advantage and knowledge management tools, which may be used in order to understand the needs of a globally changing environment within which the banking industry thrives today.... As a service oriented field, the banking sector and the ADIB bank in particular can benefit greatly from such research.... The dissertation "Replacing Core banking for ADIB" offers the platform upon which parameters for the same may be set in order to chiefly understand the scope for combining Sharia as well as the context of globalization within which the bank's expansion policy exists....
52 Pages
(13000 words)
Dissertation
This paper discusses customer satisfaction in Saudi Arabia with the Alrajhi Bank acting as the case study and due to the Sharia Law, a developing economy, and the different legal system the paper aims to analyze the different aspects and use them to understand the subject of the paper (Almogbil, 2005).... This paper uses the bank as a platform to analyze the use of the banking services on customers.... the banking sectors and many banks have transformed and established the presence of the internet using web technologies to provide customers with interactive retail banking transactions....
54 Pages
(13500 words)
Essay
he implementation of a quality control system such as Six Sigma also enabled Bank of America not only to increase the level of its customer satisfaction but also save the company $2 billion in expenditures related to areas where Six Sigma was implemented, how service operations are different from manufacturing operations.... The paper "Operations in the Service industry" tells that operations in the service industry are different from manufacturing operations because service-oriented companies produce intangible goods compared to manufacturing companies whose products can easily be described by their specifications....
9 Pages
(2250 words)
Case Study
In the context of the service industry; it is often believed that the banking industry is more innovative, competitive, and customer-oriented than any other industry.... It is often believed that web-based services have brought novel and unique changes in all sectors of the modern economy and especially in the banking sector.... The paper "customer satisfaction towards E-Banking in Saudi Arabia" is an excellent example of a research proposal on management....
15 Pages
(3750 words)
Research Proposal
The paper "Risk Perception of Customers in Enhancing customer satisfaction in the Light of Financial Crisis" is a perfect example of a finance and accounting research paper.... The paper "Risk Perception of Customers in Enhancing customer satisfaction in the Light of Financial Crisis" is a perfect example of a finance and accounting research paper.... There has been a considerable amount of literature that has focused on the issue of customer satisfaction in the context of the banking industry....
12 Pages
(3000 words)
Research Paper
The paper "Banking Customer Service satisfaction in Australia" is a great example of a Finance & Accounting research paper.... The paper "Banking Customer Service satisfaction in Australia" is a great example of a Finance & Accounting research paper.... The paper "Banking Customer Service satisfaction in Australia" is a great example of a Finance & Accounting research paper.... his study aims to evaluate the level of banking customer service satisfaction in Australia as a way of discovering ways through which Australian banks can manage and improve the processes of delivering quality services to customers....
10 Pages
(2500 words)
Research Paper
Additionally, the study's findings can be generalized to a particular extent within the banking segment.... The paper "Banking Customer Service satisfaction in Australia" is a decent example of a Finance & Accounting research proposal.... The paper "Banking Customer Service satisfaction in Australia" is a decent example of a Finance & Accounting research proposal.... The paper "Banking Customer Service satisfaction in Australia" is a decent example of a Finance & Accounting research proposal....
23 Pages
(5750 words)
Research Proposal