Management Communication Issues - Assignment Example

Name Instructor Course Date Management Communication CHAPTER 13 1. Informative representation mainly focuses on specific topics targeting an audience. The presentation is educative to members of the organization in variety of aspects from specialized members. The presentation has to be well structured in several units so that ideas are well passed to members with the agenda of all members to grasp each concept effectively. Well structured presentation wins the hearts of clients hence sticking to the presenter’s advices about competing products in market. With the audience fully educated about the product from informative representation, it is believed that the audience will pass out the information to society members hence attracting new customers. Contrary to informative representation is persuasive representation. Persuasive representation aim audience to change perception on certain products or services. Mostly the presentation is a business sell speech. To fully persuade the audience and the sales persons, principles of authority, scarcity, liking, consensus, reciprocating, consistency and commitment need to be observed. The presentation need to convince the members that the ideas are beyond the reasonable doubts. 2. Certain words communicate values, bias or opinion. Some of the biased words are either vague like to need and to matter or to ought to. Others include moral terms like honor, perverse and filthy. Additionally freak, brave coward, nigger and self-centered are example of value terms used in biasness in news. Social terms bias words in news involves insult, blame, shame and decency. 3. Reciprocity is a mutual understanding with the intention of exchange of services and values with both parties benefiting. In the current society any business activity involves reciprocity. As such, various television programs shows reciprocity with customers receiving goods and services from sellers while sellers receive liquid cash from the customers. The aspect entails receive as u pay. Reciprocity builds trust between the involved members. Trust is gained from the individual personality of looking appealing to reciprocity from buying the products and selling the products. Reciprocity occurs due to influence and persuasion. It’s an automatic rule whereby one feels obligated to pay for services offered. If a staff member once filled for fellow member over a weekend, the obvious is that the filled in member is expected to reciprocate back when asked to; showing its pay back. 4. Honesty is a golden rule since it diminishes greed or envy. The business program goes ahead to show that the business managers treat the customers with trustworthy expecting the same favor from the clients. Customers are seen shopping for products and paying in installments hence showing conducive business environment showing honesty. 5. Ethically, exploitation means taking advantage of something or someone. The image below shows a staff member being used as phone messenger, as a mechanic, time watcher and online researcher. Exploitation in offices is highly trending. Staff members are currently exploited in offices since companies try to reduce financial records towards employee’s salaries. Work productivity is expected to be higher though single employees perform variety of tasks. The employees don’t have options since job opportunities are limited hence psychological desperation of jobs. 6. Mocking of contestants as guys or homosexual in Oscar awards. Respect and equality should be observed since its now legal as per the law (www.speech-guru.com/sample_informative_speech_skill.php) CHAPTER 14 1. Recently same-sex marriage is highly politicked. New York passed a bill for same-sex marriage which is among social issues. The persuasion technique involved changing the attitude of people of New York since five other states had already legalized same-sex marriage. Additionally, the legal stated that if any religious institution opposes the same-sex marriage then it doesn’t have to practice it. The reciprocal of concession was used to persuade the public. To achieve the gain then passing of the bill advocates for equality and stability for any individual member in the state without filling any kind of self rights denial. 2. Current trending commercial product is the green cleaning network. The persuasion behind the commercial is that world leading companies and institutions like Coca-Cola Company and Chapman University have already made switch to start using the product. The principle being used in persuasion is the liking and reciprocity. The reason behind not purchasing the product is because the product is new in the market hence all the ads tend to hit the product at the top spot without showing how the product fully works without using chemicals during cleaning. Some of its ingredients including the 2-butoxyethanol are believed to cause red blood cell damage and eye irritation. To fully persuade customers, the product stakeholders need to come up with clear instructions on how to use the products hence zero chances of human accidents or damages. 3. Discontinuance involves stopping members from performing certain activities. The audience might be stopped from rendering certain services due to internal and internal business environment. On other hand, deterrence involves persuasion to the audience of not to start doing something that has never been practiced. The reason behind this might be an observable research to companies failing hence fear of similar situation in the company. Presenting the above ideologies, challenges arise depending on the audience situation. The difficult challenge is discontinuance since the audience have been used to the practice. Putting up new structures complicates the audience to adopt it. 4. Persuasion is either unethical or ethical depending on the presentation. Persuasion is unethical if the presentation made to the audience is of individual gain to the expense of other members. If the audience is exploited without being informed then the speech is unethical. Persuasion is ethical if principle of reciprocation, principle of authority, principle of liking, principle of social proof, principle of commitment and consistency is well followed. 5. Effective argument in advertisement is testimony. Testimony is authentic and relevant since it’s trustworthy and honesty. 6. The elevator speech targets the individual mindset. The speech shows the interest, future goals relating to the nature of the environment whether academically or business environment. The speech easily identifies success or failure. CHAPTER 11 1. Nonverbal communication can either limit or enhance verbal communication. In speech people tend to communicate more of nonverbally towards verbal communication. Non verbal gestures are used to express words that could have been simply been spoken. 2. Debates show people are for and against polygraph. Polygraph supporters believe the system is reliable because only few can control the three psychological processes effectively. Pre-examination taste is done to the suspects as to improve the object reliability. 3. Time is precious. Making any business decision within time is much more important compared to other forms of communication; writing letters and email delivery. Gathering of information and sharing it is done as quickly as possible. A good example is the bidding of the houses to outshine the previous bidder just on time. 4. The degree at a higher notch. A good example is bringing a fellow staff member to a new construction site and immediately the staff offer new idea to be done in the project hence in a spur of minutes the status is transfer to the brain 5. It is important to watch reactions from a certain distance of why and how people communicate in someway and enroll an observer that can learn more about your audience. CHAPTER 15 1. Retail entrepreneurship. I guess that’s kind of my shtick in general is like punk rock gentleman (Jonah Wolf, "The Punk GQ: Elliot Aronow Shows Off His Zine at the Soho Grand."The New York Observer, August 29, 2012} www. grammar.about.com › ... › RAS Syndrome – Systrophe.com The commercial pivots to the president 'Don’t bet against the American auto industry,' Mr. Obama is shown saying." (Jeremy W. Peters, "Obama Goes After Republicans in New Michigan Ad." The New York Times, February 23, 2012) www. grammar.about.com › ... › RAS Syndrome – Systrophe.com 2. Agenda should be effective in any business meeting. A well structured agenda is simple as follows, Opening and welcome The meeting should be declared open to all members with a welcome speech Present with apologies The notified members sending absenteeism apologies to members need to be seconded or ignored Reading the minutes of the previous meetings Matters arising from the minutes Discussing the quarterly sales report and the result from the latest marketing campaign Correspondence need to be made Treasurer to present financial statements of sales and marketing through invoice. The committee approves the report. General Business Anything that needs to be discussed from the previous agenda concerning the sales and marketing Next Meeting Date, Time and Venue Closing of the meeting 3. So here’s my toast. May good wishes you share come back to you as blessing for being loyal to the project? I salute you for the hard work and perseverance seen when undertaking the project. 4. Press interviews involve well structured questions and answers for the purpose of broadcast in media stations. The press interview is both an opportunity and a challenge to organizations and interviewer since anything said during the interview can be used against the involved party as a rule. Both parties should be prepared for expected questions as well as unexpected questions. 5. Organizations having good relationship with the media take an advantage of being successful in market growth. With the coffee shop being the major story, the business owner is expected to communicate effectively when the lead story is about the coffee shop. Persuasive to the local media to allow the presentation of the coffee shop with honor and respect pose a huge advantage to market the business. Sometimes defensive statements are allowed during such interviews. Being seen in a local media is perceived to be special hence community will view you as special insight hence attracting more customers to the coffee shop. 6. Acceptance Speech: Accepting CEO of the Year Award. A thank you note in the speech shows acceptance and it is effective to the speech. The speech gives out credit to other motivated CEOs nominated as competitors to the award. The speech also identifies the organization and the occupancy of the award winning CEO. No apologies are made which might inhibit the quality of acceptance speech. The award winner feels flattered hence the acceptance to the award is joyous. An ending thank you note from the speech acknowledges the effective of the speech to the award. Link (www.speech-guru.com/sample_acceptance_speech_leader.php) 7. Ineffective Acceptance Speech: Oscar Award Worst Accepting Speech. Gorge Clooney accepting award in best supporting actor, the speech is first introduced with two jocks. The actor later does self-congratulation towards the award. The speech is also cut short due to racist comments on black people. Similarly Sean Penn Oscar Acceptance Award as the best actor in the movie Mystic River starts the acceptance speech by telling the crowd about his first academy award. Penn later suspend the speech without fully closing it in a structured manner of effective acceptance award speech “Thank You Once More”. Link (www.nextmovie.com/blog/worst-oscar-speeches/) 8. The purpose of the message is to go viral to all my social media friends and beyond it. The message was emotionally appealing which triggers humor and make friends happier. The message is brief and interesting. Boy: Hi, I just heard you failed in English? Girl: Who telled you? It is unpossible. I sawed the result yesterday. i passed away ..!! Boy: Ok Bye Girl: Bye Bye… God Blast u..!!!! The message targets all audience from the teenagers, youths and adults. CHAPTER 17 1. News delivery to either individuals or business organizations can either be positive news or negative news. The delivery system used is either direct or indirect approach. Indirect approach used delivering negative news has a package between positive introduction and conclusions including reasons for the final decisions. 2. The Company would like to thank the sell team for the effort made to sell our products for the two consecutive quarters. The company regrets to inform you that losses are encountered due to poor selling records and therefore the working hours and base pay for the team is reduced by 20 percent. If anyone needs further clarification, contact the head of department for further assistance. 3. The identified Crisis Communication Plan is of Meredith College in the office of Marketing and Communication. The purpose of the plan is to provide policies and the procedures with a smooth internal and external communication within the college in an event crisis emerge. Evaluation aspect is not mentioned above of which the system tries to find out what is successful in case an event arise, what process to be improved and well learnt lessons. CHAPTER 16 1. The resume indicates who the person is. Additionally, self resume indicates personal limits of communication and that the results obtained somewhere might vary if applicable to some other parts. 2. In the scale of 1 to 10 with 10 being strongest, it is agreeable the individual and other members know each other personal reading habits. The scale at the first quadrant is high. In the second quadrant people will have an understanding about my reading hence scoring higher on scale without me knowing hence I score less on scale. On the third quadrant I score higher on scale since have kept personal information about my reading habit from others. How would others know that I know how to read without sharing it with them even though it’s already in me that I know how to read? - Others + + Me - 3. Communicating with others assist individuals to meet different personal needs. Diversified interaction communication is in place for individuals to meet personal needs. 4. Self-disclosure is reciprocal whereby a team is expected to give similar or varied ideas concerning business or social life. With self disclosure some kind of trustworthy information is gathered which can change business environment or individuals life. A company CEO might decide to disclose private information to the junior works if self-disclosure is earned 5. Conflicts within organization produce positive results. Conflict allows an individual to identify problems that needs to be solved hence strengthening the organization performance. Good example is if an organization cannot offer customers a 50-day terms on payment but still wants to sell the terms, the company decides to offer low sales prices and reduce the interest rates to keep on selling CHAPTER 18 1. The letter embraces unitary and social equality among the United States people 2. Lost In Translation, or, Why 'The Hangover' Can't Just Be 'The Hangover'. The Hangover movie completely changed the title to very bad trip hence changing the movie concept. Most of the French people could not easily reconnect with the ideologies behind the movie and its title. 3. Economic meltdown. Economic fluctuation. It’s both ethical and unethical to have financial crisis. 4. As a manager, theory X assists to structure incentive programs that will be used to offer reward and punishment to workers. Theory Y requires minimal supervision to staff members hence structure it to the most qualified staff members in their profession. Theories Z embraces both Y and X for the purpose of job rotations to all departments hence equity to all staff members 5. Expat aims to make life easier for any members living in abroad countries. It is a larger community involving more than 60,000 members. Assist in phases of cultural shock CHAPTER 19 1. Possibilities are high since the non group member comes in as a mediator to solve conflicts arising at the storming period. When conflicts are solved it becomes for the group to move into new stage 2. The problem was analyzed by different people through historical background of the problem or people involved without favourism criteria. The solution was both cost and benefit to the society at higher levels. Deciding solution is the most utilized stage in solving problems. The procedural is helpful since the results are seen. 3. The cost is low when making the decision while the outcome benefit will be high 4. President Barrack Obama. Elected by U.S.A citizen. Democrat. 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