ISO Standards and Excellence - Assignment Example

ISO STANDARDS AND EXCELLENCE Why is excellence important to an organization? Whether excellence is the distinguished feature of the process, service or goods, it plays an important role for the organization, as it gives accent to its activities and thus brings much benefit and ability to be achievement-oriented. How could an organization measure excellence? Each organization can measure its excellence by implementing certain practices for its functional areas, which include programs and policies for the constant improvement, preventive management and also management by facts. Give examples of various measurements of excellence for an organization? There are certain measurements that enable organization to understand its excellence. They are the management excellence, employees excellence, structure and strategy excellence. Give three examples of international excellence awards? European Foundation for Quality Management award is created to enhance the knowledge about the importance of quality toward its competitiveness. Another international excellence award is the Malcolm Baldrige National Quality Award, which establishes the basis for uniting principles and practices of total quality. Sheikh Khalifa Excellence Award is the Abu Dhabi program, adopted by the European Foundation for Quality Management. Give three examples of the different measurements those excellence awards have Malcolm Baldrige National Quality Award Criteria uses self-assessment, strategy formulation, visioning, project management, supplier management and mergers as the measurements of its excellence. European Foundation for Quality Management measures its excellent by obtained by leadership that drives policy and strategy and people, partnership and resources and processes. Sheikh Khalifa Excellence Award is supported by such concepts as result and customer focus, permanency of purpose, leadership, constant learning and development of employees and their involvement into the organizational activities. These concepts also include development of partnership and responsibility of the communities. List the website of the three international excellence awards Sheikh Khalifa Excellence Award http://www.skea.ae/English/Pages/Default.aspx The Foundation for Malcolm Baldrige National Quality Award http://www.baldrigepe.org/foundation/ European Foundation for Quality Management http://www.efqm.org/ Which international excellence awards do you think are the most relevant to organizations within the UAE? Sheikh Khalifa Excellence Award is the most relevant award to the organizations that are located in the UAE, as it was launched as the certain strategic plan and methodology for constant improvement of the Business Sector competitiveness in Abu Dhabi and the UAE. It enables communities and organizations in Abu Dhabi and the UAE to increase their performance and competitiveness. The award is aimed to achieve the world class stature for the business environment community. What are UAE quality awards? There are numerous quality awards that were launched in different times in UAE. Thus, The Dubai Quality Award introduced in 1994 and based on the Excellence Model of the European Foundation for Quality Management, the Dubai Government Excellence Program, designed to improve the Dubais government sector performance. In 2002 the Department of Economic Development initiated the Dubai Service Excellence Scheme, Middle East Excellence Awards Institute. Does Abu Dhabi have a quality award? What is it? What are the measurements of this award? The Sheikh Khalifa Excellence Award was launched by the Abu Dhabi Chamber of Commerce and Industry. It provides the systematic approaches aimed to develop people through training and education. It encourages the process management and constant improvement practices, which are targeted to increase efficiency, effectiveness and productivity. The award raises the awareness levels of the business communities regarding all matters that refer the quality and business excellence principle and practices. The award provides the world class programs in organizational assessment and also the performance measurement tools and techniques in order to desing a local base of qualified specialists in business excellence. List the website for the Abu Dhabi quality award The Sheikh Khalifa Excellence Award http://www.skea.ae/English/Pages/Default.aspx Give two examples of who has won this award how did it benefit the organizations? Al Ain Hospital, Emirates Motor Co. and Sheikh Khalifa Medical City are the winners of the Sheikh KhaliFA Excellence Award. Along with the full range of medical services, Al Ain Hospital provides inpatient behavioral sciences and psychological care, bringing considerable contribution into the well-being of the community, establishing the first acute Stroke Unit within the UAE. Emirates Motor Co. is a symbol of the growth and success that Al Fahim Group has obtained, presenting Mercedes-Benz facility and excellent quality of the services. The other medical institution that receive the Sheikh Khalifa Excellence Award is the Sheikh Khalifa Medical City with the wide range of services it represents, starting from health care of people with cardio diseases, dentistry, family medicine and pediatrics. Medical facilities such as Sheikh Khalifa Medical City and Al Ain Hospital make the biggest contribution to the society life, as health is the most precious thing of every human and its excellent provision and ensuring is vital for the community. Such services as Emirates Motor Co. ensure the excellent quality of its services presenting UAE as the country that honors its people and is able to provide best services for them and their guests. Does Dubai have a quality award? What is it? What are the measurements of this award? The Dubai Quality Award was launched on the basis of the Excellence Model of the European Foundation for Quality Management. It is represented as not a process of winners and losers but the one that recognizes the role model organizations. It provides the organizations with the right direction that will help them to achieve excellent result by adopting good practices and approaches, using systematical and constant measures. List the website for the Dubai quality award. The Dubai Quality Award http://businessexcellence.gov.ae/en/businessexcellenceawards/dubaiqualityaward/pages/aboutdqa.aspx Give two examples of who has won this award how did it benefit the organizations? Seville Products Ltd and its Seafood Division manufactures and markets a well- integrated and excellent range of mass-market consumer products. The importance of the company is in its unique goods with the best quality that is able to ensure the community with the healthy food. Dubai Cable Company Limited with its Total Quality Excellence of product and service is called to meet one’s expectations in every aspect of its activity, providing people with the superior service and value. The company strives to be the lowest in its cost, but at the same time to provide the highest quality cable manufacturing in the world and generating the necessary income to satisfy the needs and expectation of its shareholders, employees and the society in  which it operates. The other winner of the Dubai Quality Award is the Dubai Healthcare City an internationally recognized institution with the wide range of quality healthcare services, such as clinical and wellness services, medical education and research. It enables high- quality healthcare, research and wellness and education generating the strategic partnership. The company’s delivering of exceptional customer experience, it establishes the ultimate impact toward every member of the society. Does the government of the UAE support excellence awards? How? Why? In order to support the excellence within the UAE, its government establishes collaboration that drives such excellence and supports innovation, and thus gives a possibility to achieve good quality of services and goods of the UAE. Since global improvements are called by the public expectations, the government does everything possible to deliver excellence in service that includes the economic accountability and national pride. What is the terminology of excellence awards? A tool that helps to design the increasing awareness of the growing importance of the quality of certain service or product toward its competitiveness is the excellence. The excellence award is certain model that show the achievements in the fields of performance, collaboration with customers, achievement of people and society. What are excellence tools? There are some tools used for balancing the scorecard, Lean, the Six Sigma Six statistical tools, the process management, the Balbrige Criteria for Performance Excellence and project management. How would excellence tools improve quality? The business excellence tools encourage the use of the best practices into areas where their benefit will be the most effective and efficient. Besides, the criteria allows identifying the weak areas for management practice. What is the difference between a quality and an excellence system? It is considered that the quality is the way to excellence, because the more one performs at best, the more excellence emerge from that activity. In addition, excellence has a lot to do with people motivation, the thing that one is able to do better that the other. Quality is about how such excellence is achieved. What are the key elements addressed in quality and excellence systems? The process management, project, change, knowledge and resource management are the main components of the organizational excellence. What is self-assessment? Self-assessment is the constant improvement of strategic and operational performance that is aimed to identify areas for improvement. What are the principles of self-assessment? The main principle of the self- assessment is the identification of the main areas that need improvement and development. Why is self-assessment important in the addressing excellence systems? Continuous development and improvement of the certain areas are vital in order to achieve excellence in performing certain tasks and assignments. What is done with the information found in a self-assessment of the excellence system? Whether the process of self- assessment is finished, the given information is collected and the appropriate actions are taken in order to build certain strategy of one’s development and improvement. What is gap analysis? How does that relate to self-assessment? Every time when self- assessment identifies areas for the improvements, they are in turn the gaps, the fields or zones that were missed during the performance. The analysis of such gaps will enable to find proper solutions as to the removing of them and avoiding of such gaps in the future. How would an organization implement an excellence system? Whenever organization wishes to implement the excellence system, it establishes certain policies or best practices that help to define the technique or methodology for the obtaining of the proper result. What are the steps involved in implementing an excellence system? The first step in implementing the excellence system is the identifying of the best practices, which evolve judgment. They demand the analysis using such criteria as effectiveness, efficiency, relevance, ethical soundness, sustainability and others. What is best practice? It is the tool that enable the organization to find the proper methodology for setting certain goals, experiencing them and reach the desired result. Why would organizations share best practice? The continuous improvement will help certain organization to achieve set targets. BY sharing best practices, the organizations are able to raise the whole quality of the services or goods the present. It also allows the companies to improve the operations at those areas that require improvement. Sharing the best practices avoids duplication of the same mistakes and minimizes the need to redo the same work which some organization has already established and examined. What are the benefits of incorporating best practice? Among the benefits there are the saving of money for enhancing organizational productivity and efficiency, minimization of efforts for re-performing the work that was done with the poor quality. Read More