Management of Quality - Coursework Example

The paper “Management of Quality” is a thrilling example of marketing coursework. Total quality management or TQM is a management approach that describes a company’s culture, organization, and attitude to satisfy the needs and wants of the customer in terms of products and services. TQM culture seeks quality in all aspects of a company’s operation. It aims to make processes right from the initial stages and eliminate waste from each stage of the production activity.The Statistical Process Control tries to control variability in the production process so as to control deviations and bring about stability in the process and thereby improve process performance.

The control charts and process capability offer tools for implementing such control measures. International standards like the ISO 9001 are old and almost form the base of giving companies, a bigger picture for improved performance. The ISO 9001: 2008 is a quality management standard that requires companies to establish a quality management framework from within so as to assess and improve product quality at each stage of the production activity. The ISO 14001: 2004 is an environmental compliance and adherence standard which requires companies to establish environmental management frameworks so as to reduce pollution and move towards a sustainable production system.

Continuous improvement seeks to bring in some form of control and standardization in product quality to satisfy the needs of the customer in an environment which is plagued by rampant liberalization, large-scale production, and huge demand. The process of continuous improvement seeks to enhance processes to produce products and services of high quality and thereby satisfy customer needs. Section 1Effective implementation of Statistical Process ControlStatistical process control is an approach to controlling processes that have been widely used in the industry as well as in non-industrial fields.

The statistical process control measure has been founded on that process viability concept developed by Shewhart (Rungasamy, Antony and Ghosh 2002). Under this concept, variability is assumed to differ on the basis of being affected by common causes and also by assignable causes that are abnormal in nature.