Process Consultation at Action Company - Assignment Example

The paper "Process Consultation at Action Company" is a wonderful example of an assignment on management. The major goal of consultancy is to help identified and targeted clients.  A process consultant, therefore, assists clients to move the point from A to point B. The distance between the points is the change after helping clients.  Issues in the provided case entail a consultant helping an executive committee a large company- Action Company to solve a communication problem whenever the committee is in a meeting. Initially, the consultant applied textbook principles and it did not solve the problem. The core concern of the consultant is the chaotic manner in which the members carry out the meeting. He noted that the committee always inadvertently attempts to reach the ultimate goal-the truth.

Understanding the Problem

 In the case analysis, the consultant realized that instead of providing effective gradual directions to the group, he unintentionally forced his own ideas into the group. After the realization, he engaged in an exploratory inquiry into the specific needs of his clients. Thereafter, the process consultant tied the loose ends to ultimately achieve the desired objective. The consultant's attention to detail after identifying the weak points in the process of helping the clients is vital to the program. Particularly, the consultants adopt a strategy of listening attentively, this intervention elicits and structures the behavior of the executive committee. Additionally, this goes a long way in structuring the clients thinking lines and builds certain feelings and purpose of contentment from the client.  

The consultant was right in the diagnosis of the needs of the group, but erred, initially on the procedure that should have been helpful in addressing the problem. Nonetheless, the realism on the ground can only be observed by the impact on the client, if the situation persists, it implies that the consultant has not been successful in his endeavors. Secondly, planning and background analysis of the situation might have assisted the consultant in treating the right problem. Interventions must be developed and planned beforehand so as to help and foster a relationship between the client and the consultant. The consultant must also be sensitive in noticing the client’s reception of the initial and subsequent interventions.

 According to Cummings and Christopher (254), the consultant should grasp certain basic principles; first, the client owns not only the problem but also the solution. In the case study, the clients were constantly shouting themselves hoarse in attempts to do outdo one another, without realizing that it was just chaos. This was the problem, yet the solution was in their midst and the consultant purposely guided the group towards structured debate and arguments.

Seeking Solution

 (Cummings and Christopher 254) attribute group process to mainly interpersonal and group processes that define the interaction between the members of an organization. In the case study, the interaction of the members of the executive committee was chaotic and after identifying and understanding the problem, he was successful in addressing the outlying issue. Changes are difficult to accept yet transformations help in improving lives and fostering orderly existence, taking a cue from the case study.  Change can only be realized in a steady and measured process. In summary, the change process must be seen to be helpful, the process consultant must have a firm's grasps of realities on the ground. Nonetheless, the consultant must have access to his inadequacies, in particular, his ignorance.