Organisational Behaviour Practices - Assignment Example

 Executive Summary The present research work is concerned with the studies of organizational behavior theories and their real life implications onto the present day organizations. For proper research work a reliable source of data is required and for this particular work a real life organization has been considered as the sample organization and the entire case study is based on the selected sample organization. The entire work has been divided into parts each of which consists of set of activities performed during the research work. The introduction part provides information regarding the organizational member leading the team of research work detailing the roles and responsibilities performed by the members towards the organization. The second part of the work is the problem identification part where the core issues present within the present day organizations are identified and enlisted. In this research work to have the most genuine and real time data the employees of the sample organizations have been interviewed to gather their views on the present organizational culture and the environment existing within the organization. The analysis part of the research work has been discussed in the fourth part of the research work. The analysis of the collected data has been performed through various theoretical models and frameworks proposed by previous authors and researchers. The analyses of the collected data provides with certain attributes which are required to be evaluated for their correctness. The evaluation of the attributes has been carried out in the fifth part of the report. The results have been discussed with their critical analysis through the Statistical and tabular representation of the obtained results. The recommendations have been provided in the sixth part of the research work with mentioning both of the positive and negative aspects of the recommendations. Table of content Introduction 6 Problem Identification 7 Leadership 8 Power and politics 8 Organization culture 9 Conflict management 9 Investigation 11 Critical analysis of the results 12 Analysis of results 16 Analysis through Fish-bone structure 17 SWOT Analysis 18 Strengths 18 Weaknesses 18 Opportunities 19 Threats 19 Analysis of Attitudes and Job satisfaction 20 Analysis of employees’ values and personality 21 Analysis of motivational level 21 Team management within the organization 22 Human resource of the organization 22 Organizational behavior model existing within the organization 23 Conflict level within the organization 23 Evaluation 24 Recommendations 25 Positive aspects of the recommendations 26 Negative aspects of the recommendations 27 Summary and Conclusions 27 Reference 29 Bibliography 32 Appendix 33 Introduction The research work has been carried out to understand the importance and applications of organizational behavior into the present day organization. The sample organization considered to conduct the research work is a software company which is a part of small and medium sized enterprises of China. The name of the sample organization is Pyramid Technology Company Limited which is based in China. Pyramid Technology Company Limited is basically an IT company which offers internet and web based services to business organizations and supports their business operations. Since the organization does not have massive workforce it has a very simple and uncomplicated organizational structure. The organization possesses a three tier organizational hierarchy with employees working on non managerial positions at the lowest level in the organizational hierarchy of the company. The top level of the hierarchy belongs to the strategic level of the management which takes the strategic decisions for the company. The middle level management of the organization provides support to the top level management I their decision making process. The middle level management plays the crucial role of setting the target and measuring the required level of performance to achieve the target. The top management takes decision in the favor of the targets set by the middle level management. The operational level of management is controlled by the middle level management which directs the operational level employees. These instructions are given by the middle level managers to achieve the target of the organization. The culture of the organization has the influence of Chinese traditional values and their unique management approaches and styles. The organization has captured significant share in the domestic and local market due to its high quality products and services which it offers to other business enterprises. The company emphasizes customer values more prominently which has remained a major reason in the success of the company in the domestic and local market place. It concentrates more on providing quality customer service to its existing and new clients. It also emphasizes on the after sales services to win its customers’ confidence (pyrco-website, n.d.). The company tries to provide its clients with hundred percent satisfactions from their services. The ultimate reason behind the success of the organization lies with the human resource and the organizational culture maintained within the company. The proper alignment of workforce with the goals and objectives of the organization provided with a favorable organizational environment can develop the organizations internal environment and improve the business performance of the company. Problem Identification The selected organization belongs to the group of Chinese SMEs which are facing numerous organizational difficulties due to their obsolete organizational behavioral approaches towards the management of the organization. Not specifically the selected organization but the entire group of Chinese SMEs are facing difficulties due to their rigid and traditional organizational culture which is not resistant to the changes occurring in the business world. The research work will try to visualize the organizational difficulties through the organizational behavior theories and models. Organizational behavior is much effective in identification of organizational issues which are related to the culture and the management style of the organization. To have the better understanding of the organizational issues they have been identified under the subheadings of various organizational factors which are related to the identified organizational issues. Leadership The leadership style present in the companies having Chinese origin is more influenced from the family ties and generations. The Chinese organizations have business leadership which supported them in bringing their position in the world market. The leadership of the company has supported the company in capturing the market share and develops a customer base. The leadership styles of the managers are more inclined towards the transformational style of leadership. These managers act as an effective leader which provokes their employees to work for the organization and provide support in achieving the desired goals and objectives. The management also has the influence of transactional leadership style which supports the employees in fulfilling their professional and personal needs and requirements (Mills, 2005). Power and politics The power and political forces on the organizational environment of the Chinese companies have significant impacts. This is very much evident from the rapid growth of Chinese economy due to export led growth strategy and its position in the global market (Ferguson & Schularick, 2009). The companies in China have significant role of politics and power which has transformed the economy of China by encouraging the export related business. The political entities have always favored the traditional Chinese approach for management but to overcome the changes of the business world it require modifications and innovations. Organization culture The culture of the organization has the significant influence of Chinese traditional and cultural values. The organizational culture of the company emphasizes more on the continuous improvement of the workforce and their capabilities so that they can meet the organizational challenges. The top level positions of the organizations are held by the owner or the proprietor of the business organization who has the sole ownership of the business. The top level members take organizational decisions with the assistance of the middle level management employees. Conflict management The conflict management of the organizations is also influenced by the Chinese traditional culture and is handled through the traditional approaches (Zhao, 2006). The traditional approach toward the resolution of conflicts within the organization has been found to be based upon certain key factors which are the relationship, favor, face, and reciprocation which helps in controlling the conflict level within the organization. The Chinese approach towards conflict management is more inclined towards the philosophies of Confucian which stresses on developing harmony between the organizational levels present in the hierarchy of the organizational structure (Wei, 2000). Each of the above identified organizational issues has been analyzed using the frameworks and theories of organizational behavior. The analytical models used during the research work are mainly related to the strategic analysis such as the fish-bone structure, and SWOT analytical model. To emphasize the employees and their satisfactory level towards the organization the Maslow’s need hierarchy has been used which helps in categorizing and prioritizing the various needs of human being at different frame of times. The concept of Fish-bone structure is basically used for the planning process of large projects to be carried out by organizations. The reverse of the diagram can be used to have the analysis of the causes and their effects which are present within a project and play crucial role in completion of the project (Ramroth, 2006). The model of SWOT is one of the most commonly used frameworks for the scanning of the internal environment of the organization. The SWOT represents the Strengths, Weaknesses, Opportunities, and Threats related to an organization. The SWOT provides critical evaluation of the internal strengths and weaknesses of organizations while it then also identifies the opportunities and threats for the organization which belongs to the external environment of the organizations (Griffin, 2007). The framework used for the analysis of the organizational environment from the employees’ point of views is the Maslow’s need theory which identifies and organizes the various needs of human beings. The core concept of the model is related to the subject of motivation towards the organizational members. The model describes the basic needs of human being which gradually moves to higher level of needs as the lower level needs are fulfilled. It has been found effective in identifying ways to increase the motivational level within the employees of the organization by fulfilling their respective needs (Nelson & Quick, 2007). Investigation The method of survey interview for the present study is considered to be most effective in generating accurate and correct conclusions. It involves interviews which are physical, telephonic, or online. It involves the interviewer and the respondents who provide their feedback on the questions provide to them (Babbie, 2009). The investigation of the research work has been conducted through the help of survey interview technique which involves interviewing the organizational members on the basis of certain questions which are developed considering the theories and literatures of organizational behavior proposed by previous authors. The survey interview technique is considered to be effective due to its interactive nature which helps in solving complex issues of the organization (Steenstra, 2000). The survey through the questionnaire is suppose to be easiest way of collecting relevant data from the sources (Cummings & Worley, 2008). It was not possible to involve all of the organizational members into the survey due to limited available time for the interview purpose so the survey has been conducted on the sample size of thirty organizational members selected from all of the organizational levels. The sample population consists of members of all of the organizational levels which provide assistance in knowing their perceptions onto the organizational culture and the behavior of the management present within the organization. Critical analysis of the results The results have been obtained and graphically plotted into three different segments each of which represents separate views of the organizational members. These categories are satisfied employees, unsatisfied employees, and employees with mixed responses towards various issues of organizational behavior present in the organization. Fig 1: Satisfactory responses obtained from the employees of the organization In this figure it is clear that the top level management is almost satisfied with the leadership approaches which are not a good indication for the company as the leadership style of the organization is obsolete and ineffective. The operational level employees have also shown a positive response towards most of the issues. The middle level management has shown least satisfaction towards the organizational issues. Fig 2: Unsatisfied responses obtained from the employees of the organization The number of unsatisfied employees has been found to be highest in top level management of the company which is followed by the operational and then middle level of management of the organization. Fig 3: Mixed responses obtained from the employees of the organization The figure represents the mixed responses of the people who were not sure of their answers. The top level management has been found to be highest among the sample population. The middle level management follows the top level management and the operational level employees have shown least response as mixed ones. From the graphical figures obtained from the responses the Gant Chart can be developed which provides support in step by step planning for the activities to be performed within a timeframe decided by the management team of the organization. The Gnat Chart developed for solving the organizational behavior problems and providing solutions through a planned approach on the basis of the time frame can be given as, TIME DURATION ACTIVITIES TO BE PERFORMED Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 FLEXIBILITY INTO THE ORGANIZATIOANL STRUCTURE           IMPROVEMENT IN THE ORGANZIATIONAL COMMUNICATION CHANNEL                       INVOLVING THE CHNAGES INDETIFIED IN THE EXTERNAL ENVIROMENT OF THE ORGANZIATION             CHNAGING THE LEADERSHIP APPROACH OF THE ORGANIZATION                   Fig 4: Gant Chart for the execution of plan within a time frame of one year The Gant Chart has been developed considering the time frame of one complete year within which the organization can achieve its desired position through sequential and step by step approach. Analysis of results The results obtained form the survey interviews are required to be analyzed through the frameworks and theories of organizational behavior. The obtained results from the survey indicate a mixed response of the employees. The employees of the organizations are satisfied with certain aspect of the organizational culture and the management approach towards the specific aspect. On the other hand it was noted that people are also very much bothered about the organizational approach towards the changes taking place external to the organization. The reason behind their concern is the impact which the changes have on the organizational performance. The employees belonging to the various level of management of the organization have contributed differently to the total result. Among these groups the top level management is found to be more reactive to the changes which are needed to be brought into the management style of the organization. Analysis through Fish-bone structure The Fish-bone structure put the core issues in the central horizontal line which is supported by sub causes and their effects on the sideways of the central horizontal line which indicates the core issues of the organization (Tague, 2004). The core issues identified from the results indicates to be the less involvement of change and innovative management within the organizational culture which has made the management style and organizational environment of the company more obsolete and out dated. Due to which the organization is facing numerous difficulties in solving their organizational problems as well as in improving their business performance. The organizational members are also facing numerous problems in coping with their external business partners. Fish-bone diagram describing the management style of the organization SWOT Analysis The SWOT analysis of the organization can be done on the basis of the results obtained from the survey. Strengths The organization has impressive workforce which are potential enough and committed to their roles and responsibilities. It has significant hold on the domestic and local market place. It adopts approach which is more customer focused due to which it has a brand image in the domestic market. Weaknesses The organization possesses traditional and obsolete organizational culture and management approaches. Reluctant to changes required to be done to improve their compatibility on the global business platform. Autocratic influence due to traditional values and top position held by the family members of the owners. Opportunities The current globalization trend has offer potential business opportunities at multiple geographic locations. The organization can revive their organizational culture by learning from the western management styles to become compatible to the global business trend. To utilize their employees capabilities in enhancing their business performance through foreign ventures. Threats The organization has a major threat from the continuous changing business environment. The financial crunches faced by the company are another major threat for the company. The uncertain nature of the global economic environment has also posed significant threat to the company. Analysis through Maslow’s Need Theory The Maslow’s need theory proposed various needs arranged in hierarchical order with basic needs at the bottom and secondary needs at the higher level of the hierarchy (Koontz & Weihrich, 2006). The survey conducted in the selected organization revealed following facts about the organization, The organization has substantial levels of motivations present within the employees of the organization. Majority of the employees working within the organizations enjoys the work culture of the organization. The organization fulfills the respective needs of the employees with some exceptions. The organization uses the rewards and recognitions system for its employees. It focuses more on the overall development of the employees for the enhancement of the organizational performances (Landy & Conte, 2009). Analysis of Attitudes and Job satisfaction The attitudes of the company employees have a direct relationship wit the behavioral aspects of the employees. In the context of present organization broadly there are three organizational levels where the employees possess positive attitudes towards the organization in terms of their job involvement and commitment towards the organization. The level of job involvement present in the employees of the organization is impressive due to the traditional culture followed by the employees of the organization. Due to the traditional approach of management the employees are more hardworking and dedicated towards their jobs. The level of commitment represented by the employees towards the organization is also due to the unique management style of the organization which demands for high level of commitment from its members to support the organization in achieving the goals and objectives of the organization. Analysis of employees’ values and personality The employee values if categorized into terminal and instrumental values each of them manipulate the employees and serve as the driver for the employee to work for the organization in order to achieve the goals decided b the individuals of the organization (Robins, No date). In present scenario the employees have to work under a highly structured framework with distinct level of authority and power possessed by them. The higher management level people have always valued their subordinates’ contribution and helped them in achieving their personal goals and objectives through the achievement of the organizational goals. Analysis of motivational level The motivational level present within the employees of the organization varies with the level of organizational hierarchy. Each of the management level of the organization requires different motivational approaches to develop a highly motivated workforce. The middle level managers play crucial role in this context as they need to control the operational level management which requires maximum motivational forces to enhance their capabilities to meet the requirements of the organization as well as to meet their personal needs. The operational level employees are motivated by their supervisors who play a supportive role towards their subordinates. Team management within the organization The employees of the organization also perform their team based activities with full efficiency though minor complications always remain due to the autocratic nature of the higher management. The obsolete autocratic approaches of the management influence the team spirit of the organization by providing high importance to the productive employees of the organization. Due to this act of the management employees might get isolated due to their low level of performance which reduces the motivational level of the employees. Each of the management levels of the organizational hierarchy possesses variable team spirit levels where the operational level employees are much more needed to work in a team. Higher management authority should have uniform level of view towards its employees keeping the competition level high to retrieve out maximum potential of its employees working in teams. Human resource of the organization The human resource of the organization is well contained with effective policies and riles which provides a framework to work within to the employees. The traditional approach of the management offers great care of its employees since they consider them as the most valuable asset of the organization. The company though has an autocratic approach for its management activities it also takes acre of its employees grievances by collecting timely feedbacks form its employees on their experiences with the organization’s environment and its culture. The feedback also provides the management with areas under human resources needed to be improved. To have a control over the high attrition rate the company has relevant policies and programs. The company tries to retain most of its efficient employees through knowing their needs and complains which they have towards the organization. The organization offers significant support to the training and developmental activities which makes the employees in better understanding of their roles and responsibilities with proper understanding of the culture maintained within the organization. Organizational behavior model existing within the organization The organizational behavior approach adopted by the organization is more inclined towards their traditional organizational culture which asks for the autocratic nature of the management. The autocratic nature of the higher authority impacts over the performance of the organization and also makes it incapable of expanding their business. The company finds it difficult to modify their organizational behavioral approaches which are required to be done for the expansion of the business. Conflict level within the organization The conflict level within the organization is nominal which is good in a way but could be bad also since the conflict level should be maintained to certain level which keeps the workforce more competitive and productive which benefits the organization. Present day organizations use the conflict in constructive way to extract the benefits from its presence within the organization. High level of conflict within the organization could also harm the performance of the organization by reducing the team spirit shared by the organizational members. Since the organization has traditional management approach it tries to reduce the level of conflict which it believes could improve its performance. The employees of the organization work in supportive environment which has reduced the level of competition among them. This reduced level of competition has affected the organizational performance in short and long run of the business operation. Evaluation The evaluation of the results obtained from the study of the organizational culture and the environment possessed by the organization. The interview survey indicated the satisfaction level of various employees of the organization and their expectations from the organization. At the operational level of the organization the employees are more concerned about the target set by the middle level management and try to achieve them. Around seventy percent of the employees at the operational level are found to be satisfied from the present organizational culture and the management styles adopted by the organization. They are found to be less concerned about the changes which are taking place across the global business environment. At the middle level of management the organizational members are more concerned about the setting of targets and the methods of achieving the target in most efficient ways. The middle level managers of the organizations serve as the link between the top level and the operational level of management. The culture exiting within the organization is more related to the middle and top level managers who develops and introduces the management approaches and cultures into the organizational structure of the company. The middle level managers plays dual role in the organization by deciding the daily operational plan for the lower management and also getting involved into the activities for long term planning of the organization (Marquis & Huston, 2008). The top level of management is also referred to as the strategic level of management which is mainly concerned with the decision making activities of the organization. The top level of the management is associated with the transformation and development of management policies to achieve the organizational stated goals and objectives. The majority of the top level management of the sample organizations consists of the family members and relatives of the owner of the organization. Specifically to the present organization the top level of management seeks assistance of the middle level managers in the decision making process of the organization at the sta4geoic level of the organization (Winterbotham, 1986). Recommendations The recommendations proposed for the sample organization in the context of its organizational environment and the management approaches are not fully justified to be best for all of the conditions. It has some advantages as well as disadvantages of its own which will be reflected by the organizational culture and the management styles present within the company (Morris et al., n.d.). The recommendations proposed for the present organization are as follows, The employee relationship should be made flexible enough to meet the changes of the external environment to the organization. The changes management concepts are also required to be involved within the organization to improve their management and organizational behavior approaches. The communication channel needed to be improved so that people at operational level can communicate with their superiors and form a two way communication model within the organizational structure. Positive aspects of the recommendations The positive aspects of the recommendations are more focused on bringing innovations and changes into the traditional culture of the organization which has became obsolete and inefficient to meet the present day organizational challenges. The newly emerged organizational culture and management approach could benefit the organization in expanding their overseas business operations and perform at global business platform. The modern organizational culture emphasizes organizational culture as well as its workforce development with a competitive working environment within the organization. Negative aspects of the recommendations The negative impacts of the recommendations are comparatively lower than that of its positive aspect. The most prominent threat which the sample organization can face due to involvement of innovative and modern approaches towards their management style is losing their traditional values and beliefs which provided a base to the founders and the past leaders of the organization. Suggesting new and modern management and organizational behavior approach might be perceived improper in terms of contradicting the seniors’ perceptions. Summary and Conclusions The research work provided substantial information on the traditional culture and organizational behavior approaches present in the selected organization which is basically a Chinese organization. The study also provided potential opportunity of understanding the Chinese management style and organizational behavior approach which is considered to be unique across the world. The unique features of Chinese management style and organizational behavior approaches are also found present into the sample organization and its internal environment. The research work is intended to find out the various organizational difficulties which are present in an organization with all of its sources from which these difficulties emerges. The external forces are also considered as potential source of the organizational issues. These external forces include the impacts of powers and politics into the organizational performance and its internal environment. The research work has also emphasized the contradictory issues present in the organizations of Chinese origin and has the influence of the traditional Chinese management style and approaches of organizational behavior. The survey interview conducted within the organization helped the study to gain maximum insights of the Chinese management style and organizational behavior present within the organization. The study also contributed eminently into the identification of present day organizational problems which are faced by the employees of the organization. These problems have been tried to be solved through the organizational behavior approaches. The study provided with conclusions which are related to the current organizational environment maintained within the sample organization and relates to the organizational problems which are faced by the employees present in it. The organization possesses the culture which requires slight modifications to reduce the level of incompatibility between the organizational members and that of their eternal business partners. The overall organizational structure of the company is also required to be modified to make the complex reporting relationship more convenient and direct. In other words this can also be perceived as the improvements needed to be done into the communication model of the organization. Theories of organizational behavior can help the organization to improve their management style and organizational behavioral approach to perform more effectively with reduced level of organizational issues. The approaches of organizational behavior also supported the organization in developing their human resources and their motivation level. Increased level of motivation can provide their employees with more competitiveness and capabilities to make the organization more productive and efficient. Reference Babbie, E. 2009. The Practice of Social Research. 12th ed. Cengage Learning. Cummings, T. & Worley, C. 2008. Organization Development & Change. 9th ed. Cengage Learning. Ferguson, N. & Schularick, M. 2009. The End of Chimerica. [Online] Available at: http://hbswk.hbs.edu/topics/powerandinfluence.html [Accessed on January 28, 2010]. Griffin, R. 2007. Fundamentals of Management. 5th ed. Cengage Learning. Koontz, H. & Weihrich, H. 2006. Essentials Of Management. 7th ed. 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Cambridge University Press. Alon, L. 2003. Chinese culture, organizational behavior, and international business management. Greenwood Publishing Group. Tosi, H., Mero, N. & Rizzo, J. 2000. Managing organizational behavior. 4th ed. Wiley-Blackwell. Appendix Questionnaire Multiple Choice Questions 1. Do you think the leadership approaches adopted by the organizational leaders of the company are best suited for the present organizational scenario? Yes No Cannot say May be 2. (If answer to previous is ‘Yes’/ ‘May be’) Do the leaders adopt strategic approach towards their leadership styles to increase the motivational factors within the organization? Yes No Cannot say May be 3. Does the complexities and difficulties present in the external and internal environment of the organization are identified and solved through environmental scanning? Yes No Sometimes Most of the times 4. Do the organizational leaders take the support of rewards and recognitions to motivate the employees and bring out their maximum capabilities for achieving the organizational stated goals and objectives? Yes No Sometimes Most of the times 5. Which particular approach is more prominent among the organizational leaders and the managers for motivating their employees? Transactional approach Transformational approach Both None 6. Do the mangers and seniors of the organization possess substantial knowledge regarding the culture and historical background of the organization? Yes No Most of them Few of them 7. Do the seniors of the organizations emphasizes on the strengths of the organization and empowers them as well? Yes No Substantially Not properly 8. Do you think all of the potential organizational issues are considered by the organizational leaders which are required to be solved? Yes No Most of them Few of them 9. Do they discuss those problems with their subordinates and other operational level employees? Yes No Most of them Few of them 10. Do they understand and follow the trend of the business environment which keeps on changing with changing demands and requirements? Yes No Always Sometimes 11. Do they bring subsequent changes into the organizational cultures and their management approach to make it flexible and resistant to changes? Yes No Sometimes Frequently 12. Do they succeed in aligning their management approach and organizational culture with the external environmental factors influencing the organization? Yes No Sometimes Most of the times 13. Do the managers consider the political forces during their decision making processes? Yes No Whenever required Always 14. Do political pressures influences the organizational culture and its decision making process? Yes No Significantly Not always 15. Do you have the proper understanding of the goals and objectives set by the organization? Yes No Partially Completely 16. Do the senior organizational members prioritize their personal gain over the organizational gain in terms of their management approach and organizational culture maintained within the organization? Yes No Sometimes Most of the times 17. Do the mangers take care of the ethical aspects to be maintained within the organization? Yes No Most of the times Not always 18. Do the senior organizational members provide proper rewards and recognition to their efficient employees? Yes No Sometimes Most of the times 19. Do the managers predict the future trend and work on the basis of predicted business conditions to achieve the desired level of performances? Yes No Most of the times Cannot say 20. What the level of openness in terms of communication channel present within the organization? Very good Good Satisfactory Unsatisfactory 21. Do you agree that the communication channel provides support to the organizational culture and its environment? Yes No May be Cannot say 22. Do you have the authority to communicate directly with the higher organizational levels? Yes No In some cases Not directly 23. Do you think organizational culture maintained within the organization has implications on its performance? Yes No May be Cannot say 24. Do the changes in the external environment influences the organizational culture maintained over? Yes No Sometimes Most of the times 25. Do you feel the organizational culture maintained over here is appropriate for the present business condition? Yes No May be Cannot say 26. Does the organization get benefited from the culture maintained over here? Yes No May be Cannot say 27. Does the management provide assistance in observing the culture maintained within the organization? Yes No Nominal Substantial 28. Organizational culture should be maintained according to the changes taking place outside the organization. Do you agree to the statement? Yes No Partially Completely 29. Does the culture of the organization have influence of the traditional values of the local region? Yes No Partial Substantial 30. Do you think that socialization is an important part of the organizational culture? Yes No May be Cannot say 31. Do you think the level of conflict maintained in the organization benefits the organization in terms of its performance? Yes No May be Cannot say 32. Conflict has multiple implications on the performance of the organization. Do you agree to the statement? Yes No May be Cannot say 33. Do the previous events occurred within the organization encourages the conflict level of the organization? Yes No May be Cannot say 34. Do you think the negative impact of the conflicts mislead the direction of the organization deviating it from the desired goals and objectives? Yes No May be Cannot say 35. Do you think managers intentionally create conflict to accelerate the performance of its employees? Yes No Sometimes Most of the times Read More