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Konica Minolta business solutions customer service training plan - Coursework Example

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As a performance enhancement tool, training is necessary when employees are not performing as per the expected standards…
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Konica Minolta business solutions customer service training plan
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Download file to see previous pages The assessment will help in;
Organizational analysis examines the areas where training is required and the explicit conditions under which the training will be conducted (Altschuld & Kumar, 2010). It will identify abilities, skills, and knowledge that employees will need for the future in order to meet the organization’s goal of providing substantial services to its loyal customers while helping health care, legal, and educational customers to embrace rapid information movement, reduce costs, improve quality, and enhance security. HR data will be analyzed to indicate areas where introduction of training will boost performance. Tagged among these are departments with high absenteeism rates, high turnover, and poor performance (Noe, 2010). Changes in automation, technology or equipment will also need to be identified. After a thorough analysis, appropriate training will be developed. Moreover, the management will need to offer the required financial support in order to ensure the success of the assessment. Moreover, customer complaints and employee grievances will also be considered in order to effectively cover the needs of the organization. Factors to be considered include labor pool, future skills need, and alterations in laws and conventions (Hawthorne, 2007).
Individual analysis will target the employees of Konica Minolta Business Solutions and how they perform. Employees will be reviewed to reveal any deficiencies that will aid in the formulation of an effective and efficient training plan. Additionally, employees will also be interviewed (both casual and casual), surveyed, or tested to ascertain their training needs. Employees will be at liberty to indicate the various problems that they have and recommend possible solutions to the problems.
Task study will begin with a comparison of employees’ knowledge and skills to ...Download file to see next pagesRead More
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