My experience in SQM course - Assignment Example

Download file to see previous pages I never thought of quality management being used in other departments or sectors including the public sector.
However, after getting an opportunity to study quality management, I have come to learn that it is an integral part of every sector and all the departments in an organization or firm. Quality Management, as I have come to know, involves planning the operations and activities of an organization strategically with the aim of satisfying customer needs and achieving the visions of an organization. (Dale, Boaden, & Lascelles, 1994)
Quality management is highly structured and detailed and focuses on different aspects to achieve the set goals. Through my study of Total Quality management, I have learnt that leadership is an integral part of quality management .According to Auckland (1993) quality management starts with the top management. The way an organization takes matters of quality is therefore dependent on the leadership structures in an organization. The top management should be comprised of people with personal commitment to matters concerning quality.
The leadership of an organization needs to create clear and visible values. The leadership is the role model to the rest of the staff members for proper implementation of quality management strategies. I learn that for quality goals to be achieved there should be close relationship among divisions in an organization. This will help in clearly creating and communicating quality ethics. This understanding has enabled me to appreciate that even at the place where I work; there is need of the human resource department to work together with other sections and provide good leadership to attain the vision of the organization.
Through studying of quality management I have been able to understand the role of benchmarking in achieving quality objectives. Before my study understanding of benchmarking was distorted. In Total Quality Management, benchmarking ...Download file to see next pagesRead More