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Saving the world - Case Study Example

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The company employs talented people, known as virus hunters, from all over the world to help manage customer expectations and fight the…
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Saving the world
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Case Application: Saving the World: Part 2 Intro Symantec is an Internet security company that designs content and network security software globally for individual and business consumers. The company employs talented people, known as virus hunters, from all over the world to help manage customer expectations and fight the continuously emerging marketing competition. The virus hunters are managed under response center teams. To manage the hundreds of members of the response teams spread all over the world, the company rotates its tasks amongst the members. The Dublin team works on a day on a problem, then passes it to the Santa Monica who when they are finished, will pass the problem to the Tokyo team. This is not only chaotic but also challenging as it involves managing teams spread all over the globe.
Question 1.
The management will need to make the response center teams smaller and more specific to their roles to ensure there is maximum and timely delivery. Tin order to use technical, human and conceptual skills, the company ensures that working never comes to a standstill. This is attained by ensuring that when one team in Dublin works one day, the team in Santa Monica takes over and when they finish their day, the team in Tokyo steps in the next day and they pass it to Dublin to continue with the cycle. This ensures that the workers are not bored with the routine work, which helps them get motivated and work in a professional manner.
a) Patrick Fitzgerald will be providing interpretational services as the operations manager during his weekly briefings to the teams. He also provides motivation and he liaises with the teams.
b) When he assesses the feasibility of adding a new network security consulting, Fitzgerald acts as a decision maker because he gathers information that will enable the correct decisions to be made.
c) Keeping employees focused on their work shows Fitzgerald role as a leader who uses interpersonal roles to ensure that the company does not slow down.
Since its foundation in 982, the company puts a great emphasis on customer service and innovation by stating their commitment to provide solutions and security in information management and in efficient manner. The management and workers are guided by a set of values that ensure the customers are always the focus of their products through customer driven strategizing. In innovation, the company uses open innovation helps the company to provide the customers with the best products.
There are several lessons that other managers can learn from Patrick Fitzgerald and the way Symantec approaches its work. This include, working with diverse people at the global level, maintaining efficiency through the use of smaller teams, managing time efficiently, putting emphasis on worker motivation and trying to break work monotony.
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Chapter 1: Your Turn To Be A Manager: Case Application: Saving the World: Part 2 p40 Read More
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