Code Blue--Emergent Care - Assignment Example

Emergency rooms offer significant medical benefits to relevant patients from the expertise of medical specialists in all Emergency rooms (Gindi et al, 2011). As a result, the nation’s emergency rooms treat millions of patients who visit the attention of the medical facility (Gindi et al, 2011). However, there have been various complaints against the services, organization, and management of the emergency rooms. As seen in this context, such complaints may relate to inadequate patient care, poor Emergency Room management, long wait times, and patients being sent away because of lack of space, staff, or physicians to provide appropriate care (Gindi et al, 2011).

These complaints demean the effectiveness of the emergency rooms. Nevertheless, various hospitals and other primary care centers are putting significant efforts to address the problems which normally relate to the operations in emergency rooms. As a chief operating officer, this paper highlights my discussion on the complaints, measures to overcome the complaints, the effects of the “Good Samaritan Law” in treating ER patients, and other dynamics that relate to Emergency Rooms. Diagnosis of the Root Causes of the Complaints about the Clinic The numerous complaints about the clinic which hosts the Emergency Room emanate from different patients who register their dissatisfaction in the operations of the emergency room.

Indeed, the complaints had different patterns, overall incidences, causes, validity, and possible solutions. The complaints included inadequate patient care, poor Emergency Room management, long wait times, and patients being sent away because of lack of space, staff, or physicians to provide appropriate care. The complaints emanated from insufficient communication by the doctor, nurse, registration clerk, and health care assistants (Tam & Lau, n.y). This leads to the patients assumption of poor staff attitude which results to assumed inadequate patient care.

In fact, poor communication provokes incorrect interpretation of Emergency Room staff attitude and explanation and hence the complaints. Indeed, where the hospital staff cannot master effective communication skills, the patients always complain against the health system. At the same time, misdiagnosis and disagreement on diagnosis by the doctors leads to ineffective treatment which reflects on the patient’s complaints of inadequate patient care or lack of appropriate care at the clinic (Tam & Lau, n.y). In addition, lack of proper management skills among the health care providers lead to inadequate management which generate complaints of poor Emergency Room management in the clinic.

Actually, the hiring of inadequate managers derives these complaints in the long run. Moreover, the environment which incorporates poor design of the clinic will lead to complaints of insufficient space and insufficient number of lift in the facility as the management will have to send the patients away subject to the resultant constraints. Seasonal outbreaks, higher patient volumes, and inappropriate use of emergency departments by patients with comparatively minor illnesses also lead to such complaints.

Moreover, the government’s inability or ignorance to finance the health sector leads to the hiring and retention of insufficient staff or physicians which consequently generates the patient’