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Reflection on 1 - Assignment Example

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Knowledge Management Professor Institution Date Knowledge is considered as one very important aspect in the effective running of competitive businesses dealing in service and support organizations. Knowledge management systems, on the other side, are very beneficial to organizations as they ensure that customers are satisfied and loyal to the services they get; higher efficiencies are achieved; and improved insights for enhancing services’ and products’ qualities, Broadbent, M…
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Reflection on assignment 1
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Download file to see previous pages And so it will be for our case study scenario. Knowledge management is generally a form of implementation expertise-centered management that focuses upon working with human expertise so as to achieve the strategized business advantages, Broadbent, M. (1988). An illustrative diagram of the knowledge management protocols that should be implemented in any organization for effectiveness in information sharing and better communication between organizations’ managers and other staffs members of the organization is shown below. As shown in the above diagram, the cycle of knowledge management system is continuous; capturing management of information flows, capturing of organizational learning exercises, leveraging the organizational knowledge base and working on sustainable business value of the organization at large, Boynton, A. (1996). ...
ch team member of the working force with general/ whole experiences of the organization/ company, organized in the provided knowledge management system to enable for quicker, consistent and confidentiality in the handling of the organizations’ operational and managerial tasks. This therefore means that knowledge management helps to avoid reworks which are known to the managements as costly and common in situations of limited or no knowledge managerial skills. ii. Basing on the work as the main focus, knowledge management has demonstrated the benefits such as increased contact resolutions; decreased rates of escalations; advanced speed/ rates of performing tasks in terms of time utility; and finally, handling of the significant growths in clients related services and their satisfaction without any corresponding increase in the numbers of workers in that relation. iii. Considering situations where a client may wish to reach the management, effective knowledge management are mostly applicable to enable self-service all channels of choice as may be required by most clients. This practice allows clients to frequently get back to using an organization’s products or services, and consequently giving room for the organization’s workforce to highly concentrate on the high-value matters that require recommendable expertise. Case Analysis Organizations with well stipulated knowledge management systems in place have the characteristics of learning their own organizations with well structured and managed information flows and the general organizational behaviors in the areas of leadership, culture, managing people as assets, and both structures and processes. Having discussed the difficulties experienced in our case scenario, the importance of accessibility to and improved ...Download file to see next pagesRead More
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