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Business Management Assignment - Coursework Example

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1. Emotional intelligence refers to a person’s ability to perceive, control, and evaluate emotions (Cherry, 2011). There are standardized tests that measure the emotional intelligence of a person. Higher emotional intelligence scores are preferable. My personal definition for the concept is that emotional intelligence deals with a person’s ability to control their emotions during interaction with other people…
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Business Management Assignment
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Download file to see previous pages The supervisor refuted the rumor and claimed the job vacancy was not filled and they she would never choose a candidate based on pressures associated with preferential treatment. She lied to all of us as the cousin was the person chosen for the job and he did not even have to take an interview. I got very discouraged with the company and decided to quit after this incident. I was only making minimum wage at the time, but a job is a job and after I quit I face some financial troubles for a few months. If my emotional intelligence would have been higher I probably would not have quit that job. 2. A communication barrier mentioned in the textbook that can affect effective communication is language barriers. Language barriers often occur when companies have operations internationally. For instance a company may have a subsidiary in Mexico. In Mexico the native population speaks Spanish as a first language. An American executive that does not speak Spanish that is given a project to perform process improvements at the Mexican plant may encounter language barriers. In order to resolve this barrier the executive should hire an interpreter for the longevity of the project. Another communication barrier that I often encounter in the workplace is when others are not willing to listen to what you have to say. “Active listening is a way of listening and responding to another person that improves mutual understanding” (Colorado, 1998). 3. A tool that can be used to achieve effective communication in the workplace is communication channels. Communication channels are the pathways through which messages are communicated which may include devices such as smartphones, intranets, email communication, or written memos. The use of smartphones can help workers achieve more effective communication especially when working on the field. Smartphones such as the iPhone 4 have the capability to connect to the internet which enables the user to send or receive files. Memos are a simple and effective way for a manager to transmit a message to the staff (Houp & Pearsall & Tebeaux, 1995). 4. I am motivated by a variety of factors. First and foremost my professionalism and pride in my work motivates to perform at the highest possible level. As any person in the workplace financial incentives motivate me. If I was not getting paid a pay check my motivation would not be as high towards work. I am also motivated by the nature of the job task I am given. When my supervisor gives me challenging work that helps me develop my skills and abilities I get motivated. As a student the knowledge that I can obtain from a course motivates me to work harder. If a course is boring and does not interest me my motivation to learn will be low. 5. The equity theory of motivation was developed by Stacy Adams in 1963 (Businessballs, 2010). This theory states that people compare their salary and rewards with the salary and rewards of people in similar positions. If their salary is under value the employees’ motivation will decrease because of the felt inequity. As a manager I would use the equity theory to motivate my employees. I would contact the human resource department and look at the compensation of my employees. If any employee was getting less than they are worth I ...Download file to see next pagesRead More
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