For example, if conflicts are not resolved, the employee performance is greatly affected because there will be no teamwork and collaboration leading to poor performance, time wastage and lack of motivation formal level of work.
The bank’s image may also be tainted because, if employees are not satisfied with their working condition, they will certainly move out of the bank or file complains which may expose the bank negatively to the public (Barisoff & Victor, 1998). It is important that leaders in an organization act swiftly to solve such conflict and should put measures in place to prevent the occurrences of organizational conflicts. Some of the conflicts solving methods that may be employed are consensus method, confrontation, and negotiation methods. Due to the ever-increasing and complexity of organizational conflicts, this research will be effective in helping organizational leaders to solve this problem and will be used a guideline in solving of organizational conflicts for leaders in the corporate world more so in the banking sector. The aim of the study is to find out how conflict management approaches affect employee performance within the banking sector.
Define what conflict management and employee performance in various scopes related to the banking sector
Carry out an analysis of various conflict management approaches used in the two banks
Compare the conflict management approaches of the two banks
Evaluate the effect of employee performance in regard to the mentioned