Domain Hardware Mobile - Research Paper Example

Domain Hardware Mobile Application Project proposal Document control sheet Version history Version no. Date Changed by Nature of amendment 0.1 02/12/2014 Francisco Rojo Initial draft. Contact for enquiries and proposed changes If you have any questions regarding this document or if you have a suggestion for improvements, please contact: Project Manager: Francisco Rojo Phone: Insert phone number here Project proposal approval checklist  Project governance is documented. Project customer, sponsor and manager have been identified and accept their responsibility.  There are clear justifications for the project: The real underlying problem to be addressed has been identified. What the project is expected to achieve has been determined. (For example potential costs and benefits based upon the current knowledge and understanding). The products or services to be delivered have been clearly determined.  Stakeholder analysis is appropriate taking into account the projects type and size. For major projects an internal and external communication strategy is attached.  Scope is clearly defined. For example what will and will not be delivered.  Internal and external impacts have been identified and mitigation strategies considered.  A risk register is attached, including assessment and control measures, for major projects a risk management plan has been completed and attached.  The performance of the project has been assessed against pre-determined success criteria. The effects of any defects liability are noted.  There is a recommended plan to the next stage, that states resource and cost forecasts. Handover report approval The following officers have approved this document. In signing this approval: I agree that the document meets the standard required for the project proposal deliverable (requirements above). I understand the financial and other impacts associated with progressing to the options analysis stage. I authorise progression to the options analysis stage. Project customer (accountable for ensuring the stated benefit(s) of the project to the business have been measured and achieved) Name Mark Jones Position General Manager Signature Date Project sponsor (accountable for representing the organisation(s) delivering the project) Name Mark Jones Position Managing Director Signature Date The following key stakeholders critical to the project’s success have endorsed this document. Name Position Signature Date Name Position Signature Date Name Position Signature Date Contents Introduction 11 1.1 Purpose of this document 11 2. Governance 12 2.1 Project customer 12 2.2 Project sponsor 12 2.3 Project manager 12 2.4 Governance organization 12 3. Stakeholders 13 4. Plan rationale 15 4.1 Locale 15 4.2 Outcomes and payback 16 4.3 Links with the department’s objectives 16 5. Project Planning 17 5.1 Organization Structure 17 5.2 Project Completion Procedure 17 5.2.1 Concept Stage 17 5.2.2 Development Stage 18 5.2.3 Implementation 18 5.2.4 Close-out Stage 18 5.3 Life Cycle 18 6. Project Groups 19 6.1 Groups Management 19 6.2 Project Groups 19 7. Scope of the Project 24 7.1 Work Breakdown Structure 24 7.2 Mobile Application Processes 33 7.2.1 Gantt chart 33 8. Cost Management 33 8.1 Project Budget 34 9. References 34 10. Appendix 35 Executive summary The following project proposal is to describe the intended new system for Domain Hardware, a store company based in Victoria, Australia. Domain Hardware needs to install a mobile application that will help is address its service to the customers. The application will be used to scan bar codes and also provide services via mobile devices. The proposed system will be used to expand the current service offer and increase value addition of the services being offered. The new system will be used to scan information using mobile devices. The bar codes will be scanned and automatically updated to the system’s database. Services will be offered daily during working hours. Due to nature of the project, trials will be conducted in five selected stores. After successful implementation of the project, it will then be implemented in all stores in the country. This document is therefore is to be used up to the trial period. The project’s scope include carrying out customer survey, advertising the project, expansion of networking infrastructure, installation of mobile application and training of the staff. The project’s main objective is to attract more customers to the company. More people will be pulled to the company due to quick offertory of the services. The other objective is to increase value addition to its services. This will help to attract more customers and retain the existing ones. This will help the company to realise a positive growth in its income. The new system is expensive to implement. Therefore, pervasive advertisement will be carried out so that the company will attract more customers. His will help realise return-on-benefits from the project. This will minimise financial pinch of the company from the project. This document explains the scope, costs and plan of the project. It will run for 10 months from the initial stage. Testing will be done before the project is fully implemented. Introduction 1.1 Purpose of this document The intention of this document is to summarize and portray anticipated project. It will also involve the scope, market needs and the pathways the project will employ to realize the strategies and give a profit in the company. Domain Hardware deliberate objectives are to skyrocket revenue from its services by increasing value addition to its services. The intended Mobile Application is the basic technique the organization intends to use to realize this goal. This is by diversifying service delivery techniques. Project Manager, Francisco Rojo, will be chief proponent of the project bid content. He will be helped by Domain Hardware heads of departments. Mark Jones, the General Manager will then review the project proposal. Further, he will decide whether to fund the project or not. 2. Governance 2.1 Project customer This is an associate who is responsible for ensuring that the requirements of the project have been met. The system expectations are also tested by the customer. Our customer is Domain Hardware, a company that deals with hardware stores. 2.2 Project sponsor Domain Hardware Mobile Application Project sponsor is Mark Jones, General Manager of Domain Hardware. 2.3 Project manager The project Manager is Francisco Rojo, (enter where he works from i.e. company) 2.4 Governance organization Domain Hardware is led by Mark Jones who is the General Manager. He is also the sponsor of the project. Francisco Rojo is the professional assigned to manage and coordinate the project. He is in charge for the success of this project. He will occasionally report to Mark Jones on any matter regarding the project. Domain Hardware is organized in a hierarchical structure. Below General Manager are departmental managers. These departments are: Information and Technology Department Human Resource Department Marketing Department Finance Department Legal Department Procurement Department 3. Stakeholders Stakeholder area Stakeholder representative Interest or context Engagements Expected Outcomes General Manager of Domain Hardware Mark Jones This is the chief project sponsor. He will work hand in hand with project team to ensure it meets the expectations. He will read the proposal and approve it for project implementation. Project suggestions and ideas discussion Proposal review Approval of proposal Human Resource Martin Man Coordination of all Domain Hardware staff involved in the project. Staff project assignment Meeting with project team Review of the project process Implementing the Mobile Application at different stores Information Technology Pam Watson Domain Hardware’s hardware and Software information Technology infrastructure. Improvement of existing infrastructure to suit the new system. Integration of Mobile Application into the existing infrastructure. Finance John Moon Expenses of the project Need of project financing Project impact on taxation Provide financial information Deciding best income source for project Financial market monitoring Marketing Frank Dunn Project advertisement Survey of customer needs Advertising the system for new customers. Procurement Harry Thomas Stock, equipment and all supplies needed for the project. Coordinating with suppliers and vendors to discover the best stock price. Acquisition of necessary inputs. Legal Emma Watts How project affect customers and legal liabilities of it Impact of project on Laws Analysing of project’s legal consequences Alterations on project to fit existing laws. Domain Hardware Staff Attendants of the stores How the project will impact their routine. Training on the system. Using the system in the activities. Domain Hardware Customers None How project motivates clients to visit the company. Liaising with the company stores Purchasing from the stores. Suppliers None currently Details of products to be used in promotion. Allowing products usage. Usage of the products. Printing company None currently Amount of work to be carried out during survey Printing of materials. Customer survey brochures Domain Hardware Competitors None currently Failure or success of project influence competitors on the market strategies. Copying the system if it succeeds. Market share increment if project fails 4. Plan rationale 4.1 Locale Domain Hardware was established in 1968. It majors on delivering hardware equipments to businessmen. It has become well-liked by clients and society. It has also expanded to fifteen stores with over 300 and 170 part-time and full-time staff respectively. The major office is in Melbourne. The need for this project arose after the management realised there is need for improvement of the existing system to handle the customer services efficiently. The Board of Directors resolved to initiate a new project that would ensure this insight is achieved. The current system provides information to the consumers upon request through digital or print format. For more efficient service provision, mobile platform is proposed which will help clients scan barcodes to retrieve data about it. This system will give important information about various products to the clients and company. The system will ensure a positive profit on the company increasing the company’s income and attracting more customers. This will ensure it competes effectively with other competitors. 4.2 Outcomes and payback Chief intention of the project is to raise income of the company through improving service delivery to the customers within a period of one year. The derived intention is to increase the number of customers of the company from the current rates to a greater rate. This will ensure more gain in the market. 4.3 Links with the department’s objectives The contemporary trend of Domain Hardware is to offer a sturdy income to the shareholders in a competitive store setting by acquiring a positive growth and increasing both public awareness and market share. It intends to attain this by giving value added customer service to provide an exciting experience to the clients during the shopping at the company’s stores. The intended Domain Hardware Mobile Application project is chiefly deliberated to aid the company realize strategic goals by providing a modern technology experience for staff and customers motivating the customers to access the company’s services more frequently. 5. Project Planning 5.1 Organization Structure Domain Hardware has a hierarchical structure where important departments are led by respective managers. Each manager reports to Mark Jones who is the General Manager of the company. This structure is shown below: 5.2 Project Completion Procedure The following are the steps to be followed to complete the project. 5.2.1 Concept Stage Developing the initial project plan Carrying out requirements engineering Carrying out feasibility study 5.2.2 Development Stage Document the benchmarks and requirements Develop and test the system Arrange training 5.2.3 Implementation Install mobile application Start advertisements Monitor the system 5.2.4 Close-out Stage Evaluate achievement of the system 5.3 Life Cycle The project shall be developed using Waterfall Method. Each stage of the project will be fully developed before going to the next. This will ensure effective development in the whole process. At each stage of development, the deliverables will be presented to project manager for evaluation and testing. Any faults in the stage will be addressed and necessary corrections made. This will ensure that the final application will be fault-free. 6. Project Groups 6.1 Groups Management This part defines the groups that will be involved in the project. These groups have their respective subgroups that will be involved in various stages of the project. Each group is to ensure completion of the project through active involvement in the whole process at various designated stages. 6.2 Project Groups Project group Sub-group Sketch Administrator Proficiency Information Technology Mobile Application Software Put in place a new system that will automatically reads data from bar codes and updates the database Pam Watson Thorough knowledge of existing system, mobile applications and desktop-mobile applications integration. Mobile Application Database Expansion Improve and modify the existing database to include new data and support for the new system Pam Watson Thorough knowledge in the management of the current database systems and expertise in Relational Database Management Systems. Bar Code Scanners Putting in place and adapting new bar code scanners to the existing IT hardware and Software Pam Watson Expertise with hardware and API’s applied for interfacing bar code readers. Wireless Infrastructure Development Expansion of the current network infrastructure to support wireless devices. Pam Watson Thorough knowledge in networking and network management. Mobile Web-based Applications development Development of the mobile version of the website to fit in the mobile phones. Pam Watson Expertise in mobile programming and mobile application development. Marketing Advertising Campaign Prepare and implement advertisement to endorse the project. Frank Dunn Knowledge in creative design and audience target. Customer Survey Create and disburse customer analysis to evaluate customer views on the project. Frank Dunn Knowledge in psychology and design for target group. Project Trial Prepare, manage and conduct the trial of Mobile Application. Frank Dunn Experience in promotions of the stores and communication with staff. Human Resource Project teams Coordinate with the departments to form project management and implementation teams. Martin Man Negotiation, communication and interpersonal skills. Staff Training Prepare and implement training of the staff on the use of the system at different levels. Martin Man Relationship with staff members and good skills in staff training ethics and formalities. Subcontractors hiring Carry out evaluation of project bidders, negotiate the cost and coordinate with legal department to hire them. Martin Man Good ties with networking groups and web designers. Skills in negotiating. Procurement Purchase of Bar code readers and IT appliances. Buying of the necessary accessories and bar code readers to be put in various stores. Harry Thomas A good relationship with bar code readers industries and IT appliances vendors. Legal Contracts Drafting contracts for the subcontractors. Emma Watts Knowledge in law Assessment of regulations Evaluating how the project will affect the company in regards to law and advice on legal requirements that may arise from the project. Emma Watts Knowledge in law Finance Financial implications of the project Undertake a thorough financial analysis of the project on the long-term and short –term effects of the project on financial strength of the company. John Moon Skills in financial audit and analysis. Get funding for the project Analyse the most favourable source for funds of the project. John Moon Knowledge in financial analysis and links with financial advisors and donors. 7. Scope of the Project 7.1 Work Breakdown Structure This highlights and analysis the activities involved to finish the project. It gives tasks of each group and the deliverables. Level 1 Level 2 Level 3 Deliverables Project Management Supervisor: Francisco Rojo Beginning Analysis of the project advantages and bottlenecks. Definition of preface requirements of the project. Comparing the projects, analysing them and selecting the most appropriate. Categorize the stakeholders of the company in relation to the project. Build up the project agreement Mark Jones (Project Sponsor) reassesses the agreement of the project. Records of the stakeholders Project agreement Scheduling Develop the plan of the project management Requirements engineering Analyse the scope of the project Develop Work Breakdown Structure Describe the Project Scope in details Develop the schedule of the project Estimates costs of the project and the budget Develop the plan for the human resource Quality plan Procurement plans Plan of the project management Documentation of the requirements Traceability matrix of the requirements Scope of the project Work Breakdown Structure Dictionary of the Work Breakdown Structure Gantt Chart Project Schedule Network diagrams Budget of the project Baseline of cost performance Plan for human resources Plan for quality management Plan for procurement management Execution Control and manage the running of the project Carry out quality assurance Get and build up teams for the project Manage the stakeholders Updates of the project management plan Updates of the project documentation Updates of team progress Distribute the information to teams of the project Managing and overseeing the project Manage and control the working of the project Scope control Carry out control of the project quality Performance reporting Detect and manage the risks Updates of the project Update of project documentation Updates of the plan of project management Reports of the performance Update of the risks register Documentation of risk assessment Conclusion End groups of the project End the procurements Conclude the project Clearing project debts Final project report Analysis of success of the project Mobile Application Software Supervisor: Pam Watson Beginning Feasibility study Management of the risks Feasibility report Documentation of the risk assessment Specification of software requirements Software modelling Planning Management of costs and schedule Allocation of the staff Communication of the project Architectural approach of the system determination System specification System programming Programming of the system and its database Testing of the system Quality Assurance specifications Modelling of the database Draw the estimates and schedule required to put in place the new system Development of the teams for the project Web designing and deployment of the project System development framework selection Documentation of specifications Pilot application Tools for testing the system Specifications of Quality Assurance Running of the system Expand the existing pilot system to include relevant additional features Integration of the application with bar code readers Finalised expansion to Domain Hardware Mobile Application system. Error-free integration of the system with bar code readers Completion Analyse software performance End the project Report of evaluation of the performance Survey of the customers Supervisor: Frank Dunn Beginning Get the requirements Choose the methods for the survey Plan for the costs Plan for survey results storage Documentation of the specifications of the requirements Planning Write the survey questions Carry out the design of the survey Arrange for the distribution of the survey Initial design of the survey Implementation Survey forms printing Issuing to customers Survey printouts Managing and controlling Add the results to the database Survey results entries Conclusion Complete results of the survey Complete the project Project review Legal Assessment Supervisor: Emma Watts Starting Get the full project scope Report of the project scope Planning Evaluate the implications of the project on existing laws Analysis of existing laws in regard to project Implementation Prepare a report to the management Document the legal implications of the project Management and control Manage the effects of the process of the project on the existing laws Report of the progress Conclusion Finnish the legal implications of the project 7.2 Mobile Application Processes 7.2.1 Gantt chart The Gantt chart of the project is attached as a separate excel file. This shows different tasks that are to be carried out at various periods of project development. 8. Cost Management This part gives the project cost estimate. These are estimates and actual values may vary. These estimates are based on data from www.adzuna.com.au. The total working hours in a year are 2000. If each hour is $75, then we can estimate the cost. 8.1 Project Budget The estimates for the whole project are given in the table below. The currency is in Australian Dollars (Au $.). Task Hours /Qty Rate Total Project Management 2100 120 $252000 System Coding 750 115 $86250 Database Coding 500 115 $57500 Network Design and Implementation 500 110 $55000 Web designing 750 115 $86250 System Integration 500 75 $37500 Staff Training 200 80 $16000 Miscellaneous $25000 Sub Total $615500 Other Purchases Computer Hardware 10 1500 $3600 Computer Software 3 1200 $3600 Mobile Devices 20 700 $14000 Bar Code Scanners 15 500 $7500 Sub Total $28700 Grand Totals $644200 9. References Schwalbe, Kathy. (2011). Information Technology Project Management, 6th edn. Retrieved 2 December 2014 from http://muele.mak.ac.ug/pluginfile.php/200806/mod_resource/content/1/Book%20Bhwalbe.pdf Biafore, Bonnie. (2011). Successful Project Management: Applying Best Practices and Real-World Techniques with Microsoft Project. Sebastopol, O’Reilly Media, Inc. Retrieved 1 December 2014 from http://it-ebooks.info/book/3503/ Rothman, Johanna. (2007). Manage It! Your Guide to Modern Pragmatic Project Management. Retrieved 1 December 2014 from http://it-ebooks.info/book/37/ 10. Appendix Attached is the Gantt chart of the project in Excel format. Read More

2.2 Project sponsor Domain Hardware Mobile Application Project sponsor is Mark Jones, General Manager of Domain Hardware. 2.3 Project manager The project Manager is Francisco Rojo, (enter where he works from i.e. company) 2.4 Governance organization Domain Hardware is led by Mark Jones who is the General Manager. He is also the sponsor of the project. Francisco Rojo is the professional assigned to manage and coordinate the project. He is in charge for the success of this project. He will occasionally report to Mark Jones on any matter regarding the project.

Domain Hardware is organized in a hierarchical structure. Below General Manager are departmental managers. These departments are: Information and Technology Department Human Resource Department Marketing Department Finance Department Legal Department Procurement Department 3. Stakeholders Stakeholder area Stakeholder representative Interest or context Engagements Expected Outcomes General Manager of Domain Hardware Mark Jones This is the chief project sponsor. He will work hand in hand with project team to ensure it meets the expectations.

He will read the proposal and approve it for project implementation. Project suggestions and ideas discussion Proposal review Approval of proposal Human Resource Martin Man Coordination of all Domain Hardware staff involved in the project. Staff project assignment Meeting with project team Review of the project process Implementing the Mobile Application at different stores Information Technology Pam Watson Domain Hardware’s hardware and Software information Technology infrastructure. Improvement of existing infrastructure to suit the new system.

Integration of Mobile Application into the existing infrastructure. Finance John Moon Expenses of the project Need of project financing Project impact on taxation Provide financial information Deciding best income source for project Financial market monitoring Marketing Frank Dunn Project advertisement Survey of customer needs Advertising the system for new customers. Procurement Harry Thomas Stock, equipment and all supplies needed for the project. Coordinating with suppliers and vendors to discover the best stock price.

Acquisition of necessary inputs. Legal Emma Watts How project affect customers and legal liabilities of it Impact of project on Laws Analysing of project’s legal consequences Alterations on project to fit existing laws. Domain Hardware Staff Attendants of the stores How the project will impact their routine. Training on the system. Using the system in the activities. Domain Hardware Customers None How project motivates clients to visit the company. Liaising with the company stores Purchasing from the stores.

Suppliers None currently Details of products to be used in promotion. Allowing products usage. Usage of the products. Printing company None currently Amount of work to be carried out during survey Printing of materials. Customer survey brochures Domain Hardware Competitors None currently Failure or success of project influence competitors on the market strategies. Copying the system if it succeeds. Market share increment if project fails 4. Plan rationale 4.1 Locale Domain Hardware was established in 1968.

It majors on delivering hardware equipments to businessmen. It has become well-liked by clients and society. It has also expanded to fifteen stores with over 300 and 170 part-time and full-time staff respectively. The major office is in Melbourne. The need for this project arose after the management realised there is need for improvement of the existing system to handle the customer services efficiently. The Board of Directors resolved to initiate a new project that would ensure this insight is achieved.

The current system provides information to the consumers upon request through digital or print format. For more efficient service provision, mobile platform is proposed which will help clients scan barcodes to retrieve data about it. This system will give important information about various products to the clients and company.

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