Nobody downloaded yet

Computers R Us - Book Report/Review Example

Comments (0) Cite this document
Summary
This data analysis report was prepared to help Computer R Us with establishing the success of the new initiatives introduced in their service and repair division. The data for the analysis was collected using questionnaires and the data processed in an excel sheet…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER98.9% of users find it useful
Computers R Us
Read TextPreview

Extract of sample "Computers R Us"

Download file to see previous pages Furthermore, it should continue improving other areas such as communication and response time to its clients. The main limitation is that the questionnaire did not have open-ended questions that could help the company know other areas to work on apart from the predetermined areas.
Computer R Us is a company dealing with both the manufacture of computer and retail services for its clients. The company, however, noticed the demand for repair services by its clients and decided to create a computer repairing division called CompleteCare. CompleteCare was launched to provide quick response to technical inquiries made by the clients and also to repair for clients any computer that breaks down when it is still covered by the warranty. The repair services are very important since the company does not want to have clients migrate to competitors who offer repair services to their clients. It is, therefore, a very important service when it comes to gaining and retaining clients. Responding to technical inquiries also helps with customer satisfaction.
a) Shortage of trained operators in its telephone center. This means that customers had to wait long to be attended too and others also gave up and ended the calls even before the operators could service them.
b) Distribution problem. With computers coming in from all over the world for warranty repairs, the department was unable to distribute repaired computers quick enough. With the lack of a distribution system, the company was also forced to depend on shipping companies for its distributions, increase the chances of the repaired computers getting spoilt or sent to the wrong address.
c) Parts availability problems. Since the system was initially designed for manufacturing only, the increase in demands parts caused by the repair work lead to the shortage of parts. The problem was especially serious for those parts that are acquired from other companies. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(Computers R Us Book Report/Review Example | Topics and Well Written Essays - 1750 words, n.d.)
Computers R Us Book Report/Review Example | Topics and Well Written Essays - 1750 words. Retrieved from https://studentshare.org/information-technology/1869548-case-study-computers-r-us
(Computers R Us Book Report/Review Example | Topics and Well Written Essays - 1750 Words)
Computers R Us Book Report/Review Example | Topics and Well Written Essays - 1750 Words. https://studentshare.org/information-technology/1869548-case-study-computers-r-us.
“Computers R Us Book Report/Review Example | Topics and Well Written Essays - 1750 Words”, n.d. https://studentshare.org/information-technology/1869548-case-study-computers-r-us.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Computers R Us

Toys R Us Company

...? Toys "R" Us The Toys “RUs company was started by Lazarus Charles in 1948, Washington, DC. The company started as an undersized baby fixtures store, which grew to infant toys and products to meet clients’ demands. The firm undertook a supermarket tactic, which allowed clients to search for and choose out their individual product. Through offering specialty products and through pricing most obtained products at incredibly low costs, the company’s brand eventually grew into a toy establishment. The Toys “RUs firm went public during 1978 and started to branch out its products (Brohan, par 3). In the 1980’s Toys “R”...
10 Pages(2500 words)Research Paper

Planner R US

...? Rock ‘n’ Reggae Event Management TABLE OF CONTENTS Page No Section I – Project Plan 3 2. Section II – Work Breakdown Structure 6 3. Section III– Risk Analysis 9 4. Section IV – Cost Estimates 7 5. Section V – Schedule Chart 9 6. References 11 7. Appendices 12 Section I – Project Plan “Rock ‘n’ Reggae” is the name for a music festival intended by a municipality to be organized in summer in a town of the Florida state, USA by Planners “RUS. The venue planned is Marley Memorial Field which is a football stadium of high school having capacity of 8000 people. This leisurely event is created for the entertainment of the targeted audience which includes the music fans of the region, local residents and students. A meeting was made... risk in...
5 Pages(1250 words)Case Study

Casestudy of banks R us

...?Case study of ‘Banks R Us’ Strategic performance management encompasses the process of systematically steering an organization in line with its mission, aims, and strategies. Key performance signs and vital success factors are used to measure strategic performance. These performance measures also help in identifying corrective actions. Besides setting the near-term direction for an organization within budget constraints, the management is also responsible for setting the long-term strategic goals of an organization. Strategic performance directly influences strategic goals; hence, it is even more critical to an organization’s success. On the other hand, operational performance management...
4 Pages(1000 words)Case Study

Computers

...?Computers: Introduction: The modern times are driven by digital dominance. This dominance comes in form of various digital devices. Computer is one of them that is ubiquitously present all around. It is part of almost every digital device that we possess. In some it is used in direct method, in others computer provides support in indirect method. The advancements that have taken place in recent three to four decades can be attributed to the computers directly. They are part of our houses, offices, leisure, sports grounds, roads, airways. In short in present day we can hardly find a corner that is void of computer and its excellences....
6 Pages(1500 words)Research Paper

Toys R Us Management Audit

...Toys R Us - Management Audit Report Introduction Toys R Us sells through over 1500 stores all over the world. With a presence all over the world, thecompany has more than 580 stores in the United States and an equal number in Europe and the UK. They also sell through their website which is an online store and a well sought after one. Toys "R" Us open shop in 1978 as a public limited company and continued to be so till July 2005. In July 2005, the company was taken over by Bain Capital Partners LLC, Kolberg Kravis, Roberts & Co and Vornado Realty Trust along with its other affiliates and all the stores on the planet. Toys...
4 Pages(1000 words)Essay

Colours R Us' Case Study

...Colours R Us’ Case Study Design a process for recruiting and selecting the new employees for the “Magnificent Miniatures” line. The Human Resource(HR) planning process for the Magnificent Miniature lines should occur in three stages, according to Bateman and Snell (2007, p.322), who suggested that the HR process should start with planning, followed by programming, and evaluating. Planning is the stage when HR managers determine the business plans of a particular organization in order to plan its HR requirements. This involves the analysis of organizational goals viz a vis HR requirements and the resources that have to be made available in a given time in order to ensure the continuous and uninterrupted...
10 Pages(2500 words)Essay

Toys R US

...CASE STUDY: TOYS “RUS The key marketing issue(s) in this case is/are: John H Eyler wanted to open a massive and a lavish store in the Times Square. To make it more attractive he wanted to put up a 30 foot tall animatronic dinosaur outside the store (TOYS “RUS, 1997, p.560). Eyler has done a massive research and has gone to an extent from big retail giants to small retailers so that he can actually introduce ‘Schwarz magic’ with a price, which Toys R Us can afford. The company linked with Amazon.com, a joint website to beat the latest challenge by which they are able to follow EDLP. The good relationship with the suppliers helped...
3 Pages(750 words)Case Study

Computer R us case study

...Assignment, Statistics Computer R us case study of Assignment, Statistics Computer R us case study Background Computer R Us (a manufacturer and retailer) has recently established Complete Care, a service and repair division. This division is responsible to provide rapid response to the customer technical enquiries and warranty repairs. The division is facing some issues that lead to the customer dissatisfaction. Problem Statement The launch was successful but there are some issues with the operations of Complete Care. The issues are explained below: 1) There is a shortage of technical operators that can operate in the telephone centre. 2) The courier (who picks up the machines and also delivers the repaired items to the customers... ) is not...
6 Pages(1500 words)Assignment

Toys R Us Case Analysis

...TOYS R US CASE ANALYSIS Answer Major events of Toys R US for expanding into JAPAN Toys R Us is one of the largest toy store of the world. It has expanded its market in various parts of the world. It deals with different kinds of toys and other children products. The company expanded its business in Japan. Some vital events took place in the company while launching its business in Japan. Those events are as follows: Toys R Us (TRU) had made agreement with McDonalds of Japan for establishing its business in that country. It was very difficult for the company to start up its business in Japan because of huge...
6 Pages(1500 words)Essay

Case Study Computers R Us

...Computers R Us Total word count (excluding references, tables and figures 1895 0 Executive Summary This study sought to examine which of the strategies is considered the most effective by Computers R Us employees. Data was collected from 420 randomly selected participants. Analysis was done using Statistical Package for Social Sciences (SPSS) version 16.0. Results showed that there exists a disparity in regard to overall customer satisfaction between the female and male participants (male participants are more satisfied compared to their female counterparts). The average overall satisfaction level was found to be far...
8 Pages(2000 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Book Report/Review on topic Computers R Us for FREE!

Contact Us