We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

How does employee training affect organizational performance in Hilton Hotel and President Hotel in Athens - Dissertation Example

Comments (0)
Summary
BUSINESS STUDIES HOSPITALITY TOURISM & LEISURE MANAGEMENT DEPARTMENT ACADEMIC YEAR 4 / 1st SEMESTER Module: Research Methods Dissertation: How does employee training affect organizational performance in Hilton Hotel and President Hotel in Athens. Submitted to: Andreas Toumazatos Submitted from: Chatzidimitriou Athanasios Date Submitted: January 19, 2011 Introduction The hospitality industry, whether it be hotels, day spas, parks, other forms of lodging such as cottages or bed and breakfasts, event planning, catering, theme parks or cruise ship lines, is dependent on customer satisfaction…
Download full paper
GRAB THE BEST PAPER
How does employee training affect organizational performance in Hilton Hotel and President Hotel in Athens
Read TextPreview

Extract of sample
How does employee training affect organizational performance in Hilton Hotel and President Hotel in Athens

Download file to see previous pages... Education is identified as a key component in ensuring the sustainability of tourism (Chandana Jayawardena). Customer service representation is a skill that is worth billions to companies (Stella Service, 2010). Training all of the aspects of the hospitality industry, such as massage therapy, spa skills, customer service skills and interaction, entertainment abilities such as singing or dancing, cooking, and all of the other essential skills for hospitality industry success is extremely pricey but utterly important to success. In this dissertation, there will be an analysis of how Hilton and President hotel in Athens have been using training for their employees and prospective employees and why, and what the relationship between employee training and organizational performance is. Furthermore, there will be an analysis of the differences of training programmes used by an international hotel chain (Hilton) and an individually owned hotel (President). Finally, we will focus on what the perception of employees is of these training programs. The objectives of this dissertation are firstly the exploring of the concept of training and how it is supposed to affect hotel development. Secondly, the analysis and evaluation of the role of training in the Hilton and President hotel in Athens. Thirdly, the identification of why, how and when hotels in Athens use training programs. Finally, the identification of the differences of individually owned hotels and international hotel chains in their training programs. Research History and Current State of Athens Hospitality Industry The Athens hospitality industry is currently undergoing a resurgence, but hospitality has always been a key part of Greek culture. Xenia, or hospitality, was an important element of Greek culture in an era where every stranger on the road could be an imminent threat and travel was dangerous, lonely and dreadfully important (Lucas, 2007). “Zeus, the king of the gods, demanded that strangers be treated graciously. Hosts had a religious duty to welcome strangers, and guests had the responsibility to respect hosts. The tight interconnections and mutual respect in this host-guest relationship are reflected in the fact that the word zenos in ancient Greek can mean both “host” and “guest.” The relationship is often symbolized in the Odyssey by the presentation of gifts” (Lucas, 2007). The Odyssey and The Iliad indicate, in general, that “[t]he higher a society's level of hospitality, the more civilized that society is” (Tiedemann, 2009). Penelope could not simply cast out her suitors: Doing so would be grossly impolite, even though she did not wish to marry. Paris' seizing of Helen from Menelaus was an unbelievable violation of xenia, and would secure Zeus' support for the Greeks against the Trojans. And the nightmarish treatment of the Odyssey by Circe was not least a violation of xenia. Thus, there are millennia-old cultural traditions that predispose Athens to value hospitality and providing the best service to those who visit. ...Download file to see next pagesRead More
Comments (0)
Click to create a comment
CHECK THESE SAMPLES - THEY ALSO FIT YOUR TOPIC
Working capital management and how it affects the liquidity and profitaility position of the hotel industry in the UK
Working capital management and its impact on the liquidity and profitability position of the hotel industry in the UK [Name] [Course] [Professor’s name] [Date] Contents Serial No. Topic Page No. 1. Introduction 4 2. Research Questions & Objectives 8 2.1.
63 Pages(15750 words)Dissertation
How service firms enter the Chinese market: Study of entry strategy of hotel and restaurant industries for Chinese market
A business unit dealing with fast food products should research into the demography, the habits of people into dining out and the suitable location to open an outlet. One of the tools used widely for the macro environmental study is PEST.
44 Pages(11000 words)Dissertation
Training and Development on Employee Job Performance in Tesco
Tesco is one of the leading and largest British retailer and the third largest grocery retailers in the world with numerous outlets in USA, Asia and Europe. With the company, its workforce has also grown. Tesco has approximately 280,000 employees in UK and about 460,000 worldwide.
24 Pages(6000 words)Dissertation
Elements of sustainability in the hotel industry
The whole research was to be a comparative study that was to investigate the elements of sustainability that existed among hotels and how the implementation of these elements of sustainability led to an increase in the patronage of these hotels. On the point of building competitive advantage, this was going to be dealt with after it had been established that there was indeed a specialized preference for hotels that practiced elements of sustainability.
36 Pages(9000 words)Dissertation
Evaluate how Public Relations departments handle a crisis- in a hotel: case study of food poisoning in InterContinental Hong Kon
Because of this significant development, major players in the business have realized the increasing demand for efficient public relations services primarily to enhance marketing efforts and improve relationships with customers, members of the community, government, management and employees.
8 Pages(2000 words)Dissertation
Employee Training & Development and Organizational Benefits
Conclusion 20 Reference 22 Bibliography 23 Appendix 24 Questionnaire 24 Introduction Global competition and the swiftness with which the global scenario has changed have increased the importance and relevance of human capital in organizations. Along with this has changed the ways of knowledge gaining of human resource.
16 Pages(4000 words)Dissertation
Discussion on the Current situation of Inner Mongolia franchise hotel industry in marketing and strategy aspect
The idea was to study the different perspectives and evaluate if the outcome is impacted by different perspectives. Questionnaires with 12 questions (open-ended) were given to them. The responses have been segregated and charts prepared for some of the responses.
23 Pages(5750 words)Dissertation
To What Extend Does CSR Initiative Affect Employees' Job Satisfaction: An Intercontinental Hotel Group Perspective
(Insert name of student w/ signature) Student’s Name (Insert date of submission) Date of Submission Abstract Aims: The main purpose of this study is to determine the extent wherein CSR initiatives can affect IHG employees’ job satisfaction. Objectives: The research objectives of this study are as follows: (1) To discuss the benefits associated with CSR initiatives; (2) To identify factors that can make the implementation of CSR initiatives a failure; (3) To determine strategic ways on how to implement CSR initiatives successfully; and (4) To determine the impact of implementing “green engage” project on Holiday Inn employees’ job satisfaction.
40 Pages(10000 words)Dissertation
GROWTH STRATEGIES DECISION MAKING PROCESS IN LARGE HOTEL CHAINS
11 The Risks and Challenges of Hotel Expansion. 12 Growth Strategies 13 Hotel Industry in Eastern Europe 15 About Kyiv. 16 Hotel Industry in Ukraine. 16 Theoretical Framework 18 Research Methodology 20 Research Design 20 Population and Sampling 20 Data Collection Instruments and Types of Data 21 Data Collection Tools.
40 Pages(10000 words)Dissertation
Hotel Industry
Providing services is an essential part of the hospitality and the tourism industry, and are interrelated as tourism is considered the main factor for a successful hospitality industry. Hanan (2004) said that in order to benefit the development of hospitality and tourism, promotion and marketing are of importance.
46 Pages(11500 words)Dissertation
Let us find you another Dissertation on topic How does employee training affect organizational performance in Hilton Hotel and President Hotel in Athens for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us