Healthcare workers are exposed to high levels of stress at their workplace. The sickness absence rates are fifty percent higher in NHS than the private sector, a significant amount of this is attributed to stress related symptoms…
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The present study attempts to determine the stressors associated with stress in the NHS workplace using the Health and Safety Executive (HSE) Management Standards Indicator Tool, and to make recommendations that may help in reducing the stress levels experienced by healthcare workers. The location of the study was a large London NHS acute trust based on two sites, and the study was conducted in January 2009. A questionnaire based on the HSE Management Standards Indicator Tool was sent to all the hospital staff and the results were collated by the Advisory, Conciliation and Arbitration Service (Acas) as part of a baseline hospital survey. This raw data was used to carry out the study. The findings of the study show that there are two variables in particular, which deserve further attention—‘control’ and ‘relationships’. Stressors related to control include not being able to practice autonomy in decision making and other work-related tasks. Stress caused by relationships include personal harassment and bullying. Some of the major stressors were found to vary with the department, location and work-pattern of the healthcare workers. ...
f Variance CINAHL – Cumulative Index to Nursing and Allied Health Literature HCW – Healthcare Workers HSE – Health and Safety Executive IDS – Income Data Services IOM – Institute of Medicine LSD – Least Significant Differences MS – Management Standards NHS – National Health Service NIOSH – National Institute for Occupational Safety and Health SPSS – Statistical Package for the Social Sciences ACKNOWLEDGEMENTS I would like to thank the participants for spending their valuable time completing the questionnaires for the research study, without them, this dissertation would not have been possible. I would like to thank Dr Alexandra Farrow and the course tutors for their knowledge and support. I am grateful for the support from my wife, employer and work colleagues. Lastly, I would like to thank the Advisory, Conciliation and Arbitration Service (Acas) for allowing me to use the raw data that they collected as the basis for this study. AUTHOR DECLARATIONS During the period of registered study in which this dissertation was prepared, the author has not been registered for any other academic award or qualification. The material included in this dissertation has not been submitted wholly or in part for any academic award or qualification other than that for which is it now submitted. The dissertation is an original piece of work undertaken by the author. The programme of advanced study of which this dissertation is part has consisted of 4.1 Eight taught modules or equivalent 4.2 Supervised tutorials All the above were held in the School of Health and Social Care at Brunel University. Signature……………………………… Saghir Mohammed Siraj 2011 TABLE OF CONTENTS ABSTRACT 2 ABBREVIATIONS 4 ACKNOWLEDGEMENTS 5 AUTHOR DECLARATIONS 6 CHAPTER 1 10
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