Managing Operations Operations Management: Service Analysis and Problem Resolution Student Number: Word Count: 4,155 words, excluding title and contents pages, diagrams and references Table of Contents Table of Contents 2 Introduction 3 The Problem 3 The Potential Issues 4 Operations and Process Management 4 The Process Map 4 Figure 1: Process Map of Overall Process of Student Recruitment and Teaching 5 The Service Blueprint 6 Figure 2: Service Blueprint of Weekly Teaching Process 7 Stakeholders and their Interests 8 Logistics and Supply Chain Management 8 Logistics: The Tutor and The College 8 Supply Chain: The Students and The College 9 College Problems: Just-In-Time Operation…
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It begins with an outline of the problem and its consequences, then presents a process map and a service blueprint to show the ideal processes that would lead to a good customer experience, allowing the problems areas within the process to be identified. The issues identified will be explained using operations management concepts and possible solutions presented. The report will conclude with a summary of the findings and a set of recommended actions for the college. The Problem For the past few years, further education college “Town College” has had problems with the presentation of courses for their part time degree students in the marketing discipline. Last year, during the second semester, the international marketing communications course went through three tutors in the space of four weeks, causing several problems for both the college and the students. For the students, there was the lack of continuity in terms of teaching content and style, causing inconsistencies in what was taught and conflicting information being given by different tutors. Secondly, this lack of continuity was compounded for the assessment schedule, with coursework being set and briefed by the first tutor, then briefed again by the third tutor because they would be marking the assignment; and the exam preparation having to be rushed as it was the last tutor who had to prepare it to the necessary standards having taught a single week and with no idea as to what had specifically been covered during the first part of the course. This caused further problems for the students, who were unclear as to what would appear in the exam, and whether or not they had been adequately prepared. Overall, for the students, the learning experience was extremely poor. For the final member of staff teaching the students, the additional responsibilities of marking the assignment and setting and marking the exam, above the normal weekly course preparation, caused problems as there were no records of what had been presented by the previous tutors, therefore setting the exam questions was a matter of hoping that the areas covered in the exam paper had been covered adequately during classes. It actually transpired that one area, marketing ethics, had not been covered at all, requiring some last minute remedial work to be undertaken long distance as classes had finished by the time this was brought to the attention of the tutor. In addition, availability of resources such as photocopiers, flipcharts and pens, and computer access was not as good as it should have been, with photocopiers frequently out of paper and no automatic access to them as the contract was temporary. For the college, the quality of the learning experience delivered overall was not up to standard. There were complaints from the students. There was much rushing around to complete tasks towards the end that should have been done already. Quality standards were potentially compromised, as both the tutor and exam board had to be asked to take into consideration the circumstances surrounding the course,
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Essentials in operations management: 8 3.1 Capacity planning 9 3.2 Quality 10 3.3 Inventory management 12 3.4 Supply chain management (SCM): 13 3.5 Performance management and HRM 14 4. Strategic implications for the business 15 4.1 Implications for competitiveness 16 4.2 Impact on sustainability of each organisation 17 4.3 Impact on Innovation of each organisation 17 5.
The pressure to improve effectiveness and efficiency of production writs never ends in a firm like this. Production is a one of the multi-disciplinary efforts that need managers, technicians, supervisors, manufacture workers as well as quality and test or laboratory experts, engineers and financial controllers.
This report will discuss different concepts that are used by project managers to make sure that the project is completed on time within the given resources and cost. Different methods and techniques will be discussed and applied on McDonald’s. Techniques that will be discussed include linear programming, network analysis and critical path analysis.
Sustainability is a process rather than an event meaning that it does not take place overnight. In a recent study, it was discovered that container terminal operators who want to attain sustainability first have to cross the road of productivity (Amoyaw, 1999).
The simulation model used must be a real representation of the system itself, while the simulation process must represent the operation of this system over the given period of time. Simulation process as a method of executing company operations is used in several contexts e.g.
In whichever case the operations classification will offer the alteration of positive inputs, such as resources and employment, into firm outputs, any of products or services. Therefore, the operations purpose can be eminent from the other major purposeful divisions of an organisation, for instance marketing, finance, human resources, and accounting, which are not as much of very important for the organisations accomplishment but which are in smaller amount straightly associated to the organisation 's day-to-day recreation of its chief business.
Supply chain management is the most effective tool in an organization as it does not only involve the supply elements alone (Ross, 2006). It stretches to all that information that accompanies the movement of the products to the consumers such as, order status information and
Additionally, there are some other activities that are related to operations management such as managing purchases, quality control, logistics, storage, inventory control and evaluation processes (Slack, 2012, p.23). In the
After leaving my home for the hotel, I so excited and anxiously looked forward for a fruitful evening. Surprisingly, this would never be because I did not get the type of service I had been expecting. I was so
Therefore, the main operational concepts that will be discussed relevant to the case study include:
It will also include the above mentioned concepts to be applied on Al-Jouf International School after their concepts overview. The case study will further suggest possible
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