Spelling Difficulties of Saudi Students - Coursework Example

Name of RTO Trainer/Assessor Client Organics Supermarkets Purpose of the Learning Program To provide basic business skills for Organics Supermarkets workers. Organics management also require that their workers be trained on proper communication skills and occupational health safety procedures. The four Organics workers are; Dylan, Joelle, Sunita and Jake. Background of the Learning Program The workers have poor skills in two major areas, communication and WHS. Information gathering, information forwarding and information analysis using in-house forms is a major problem among the four workers. Completion of assigned tasks in both direct and indirect supervision is also a challenge among the workers. The workers also have inadequate knowledge regarding WHS while under either direct supervision or working independently. The human resource manager, Ryan, has insisted that the learning program should equip the workers with the proper communication skills and WHS skills. From the learning program’s requirements, the two most appropriate units of competency are: BSBCMM101A Apply basic communication skills BSBOHS201A Participate in OHS Process Learners Target learners and their characteristics Learner 1: Dylan: Background: Completed his junior education three years ago, Characteristics: Good skills in internet use but quite poor in other computer skills. He’s very confident but he’s not a good team player. He’s capable of preparing a simple document. Learning styles: works well with written instructions and examples during training, and prefers to use pen and paper. Learner 2: Joelle: Background and experience: Has two years experience in cleaning a construction site. Has previous counter assistant experience in the local shopping centre. Characteristics: Has good leadership skills and has created good rapport with the office team. She is capable of performing her task at a basic level. Learning Styles: learns best by making observations as the task that is being modelled and then undertaking the observation herself. Learner 3: Sunita: Background: Completed secondary education in India and migrated to Australia when she was 15. She has been living in Australia for the last 5 years. Experience: She has six months experience as a receptionist in the local council, Characteristics: Very personable, a fast learner but she has no formal qualifications. Learning styles: Prefers to write down instructions with pen and paper. Learner 4: Jake: Background: Recently promoted to office team leader. He has very little or no business skills. Experience: He has been working for the company for six months. Learning styles: He is a ‘hands-on’ learner and works well with verbal instructions. Learners’ Special Needs Description Management Strategy Dylan: Poor computer skills Joelle: Not capable of performing advanced tasks at work. Sunita: Has no formal qualifications Jake: Has little or no business skills. Dylan: To undergo basic computer training that can enable him perform computerised tasks at work. Joelle: Advanced tasks should be performed while she watches so that she can learn by making observations. Sunita: To undergo formal training to help her handle the various tasks at work. Jake: to undergo a training on business skills with the instructions being given verbally. Delivery period 2 days Code and title of qualification Units of competency Code Title Core/Elective BSBCMM101A Apply basic communication skills Core BSBOHS201A Participate in OHS Process core Prerequisites Delivery and Assessment Duration: The learning program should take one to two days and most of the required assessment is done during the program. Organisation Alignment with units of competency Program Area Unit(s) of competency Work safety BSBOHS201A Participate in OHS Process Implement workplace safety requirements BSBOHS201A Participate in OHS Process Participate in WHS consultative processes BSBOHS201A Participate in OHS Process Follow safety procedures BSBOHS201A Participate in OHS Process Identify workplace communication procedures BSBCMM101A Apply basic communication skills Communicate in the workplace BSBCMM101A Apply basic communication skills Draft written information BSBCMM101A Apply basic communication skills Delivery modes Evidence-gathering techniques The ticks on this chart refer to the documented evidence gathering techniques used in each unit Key A Demonstration B Questioning -Written or Oral C Workplace observation D Scenario-Problem Solving E Role-play F Case Study G Interview H Third Party Program area A B C D E F G H Work safety A B D F G Implement workplace safety requirements B C D Participate in WHS consultative processes A B E G H Follow safety procedures B C D E F Identify workplace communication procedures A C Communicate in the workplace A B F Draft written information A C D G Learning environment, including OHS/WHS requirements A safe learning environment will be ensured by making sure that no eminent threat to security is in the learning area. Also, safety equipments, safety procedures and safety experts should be available in case of any incidences. Scheduling and sequencing Each session will be planned in more detail in the unit of competency TAEDEL401A Plan, organise and deliver group-based learning. Learning Program name: Session Specific learning outcomes Content Delivery method Learning activities Resources 1 Work safely This session aims at training the workers on how to ensure a safe working environment for everyone Demonstrations and questioning Doing safety equipment checks and following safety procedures step by step Safety equipments, safety procedures 2 Implement workplace safety requirements This session will narrow down to the safety requirements of Organics supermarkets Demonstrations and questioning Identifying potential hazards in the work place and implementing workplace procedures on emergency incidents and identifying the designated persons to handle various incidents. Safety equipments, safety procedures, designated safety workers 3 Participate in WHS consultative processes This session will involve training on how to reduce health risks and how to respond to WHS consultative processes. Questioning, scenario problem solving, case study and workplace observation Participating in OHS consultative meetings, eliminating hazards and reducing health risks and also taking up OHS issues with the relevant authorities Safety procedures, designated safety workers 4 Follow safety procedures This entails how best to deal with an OHS issue in the workplace Questioning, workplace observation, demonstrations How to identify and report emergency incidents. how to follow organization procedures on emergency incidents Safety equipments, safety procedures 5 Identify workplace communication procedures This session involves understanding and identifying communication procedures in Organics Supermarkets Questioning, workplace observation, demonstrations Seeking advice on how to identify appropriate communication method/equipment, lines of communication and the appropriate people to report to Lines of communication, workplace procedures, communication equipment, appropriate communication workers 6 Communicate in the workplace Training on how best to convey and react to both verbal and non-verbal communication in the workplace. Demonstrations, Questioning, scenario problem solving, case study and workplace observation Use of effective questioning, listening, speaking, non-verbal and feedback skills. Appropriate workers 7 Draft written information Identifying appropriate methods of communicating written information Demonstrations, workplace observations Proper drafting, presentation and communication of written information Written information, communication standards 8 Part B Name of RTO Trainer/Assessor Client Oswald Company Ltd Purpose of the Learning Program One of the employees has a problem working properly with his co-workers. This is because he cannot effectively manage his anger and personal issues. The learning program is meant to help him improve relations with his fellow workers. The employee’s name is Alex. Background of the Learning Program Alex, who is an accounts officer at Oswald Company Limited has problems relating well with his co-workers. This is mostly because he has personal issues which make him over react to issues at work. From the learning program’s requirements, the two most appropriate units of competency are: BSBWOR201A Manage personal stress in the workplace BSBWOR203A Work effectively with others Learners Target learners and their characteristics Alex has been an accounts officer for Oswald Company Ltd for the last three years. He is a registered accounting practitioner by the national accounting body. He has 7 years experience in the field of accounting. He is not very good at handling issues with customers. He is very fast with accounting tasks and prefers handling everything by himself as he considers most of her co workers slow. Learners’ Special Needs Description Management Strategy Poor customer relations Alex should undergo training on how to relate well with customers Delivery period 1 day Code and title of qualification Units of competency Code Title Core/Elective BSBWOR201A Manage personal stress in the workplace Elective BSBWOR203A Work effectively with others Elective Prerequisites Delivery and Assessment Duration: Delivery will take 4 hours while assessment will take another 4 hours Organisation: Oswald Company Ltd Alignment with units of competency Program Area Unit(s) of competency Stress management training Manage personal stress in the workplace stress How to create a good rapport with co-workers Work effectively with others Delivery modes Delivery modes will include questioning, interview, scenario-problem solving and case study. Evidence-gathering techniques The ticks on this chart refer to the documented evidence gathering techniques used in each unit Key A Demonstration B Questioning -Written or Oral C Workplace observation D Scenario-Problem Solving E Role-play F Case Study G Interview H Third Party Program area A B C D E F G H Stress management training B D F G Work effectively with others B D F G Learning environment, including OHS/WHS requirements A safe learning environment will be ensured by making sure that no eminent threat to security is in the learning area. Also, safety equipments, safety procedures and safety experts should be available in case of any incidences. Read More