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Communication - Assignment Example

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I have discussed the matter with our sales representatives in detail and they have given varied reasons for the same. I produce the reasons given by them in the…
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Communication
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Communication Telecommunication Company Inc. PO Box 43 Raheja Street CA R0E 0T0 987-234-3564 www.teleco.com October 2, Sabrina Winzinowich
From: ABC FGH
Subject: Ownership of Sales Data
Thanks for appreciating about a smooth transition of our Sales Data to the new system.
I do understand your concern that the database of customer information contained far less data than expected. I have discussed the matter with our sales representatives in detail and they have given varied reasons for the same. I produce the reasons given by them in the following paragraph and hope that it will clarify your concern in the matter.
The sales representatives insist that they are willing to enter customers technical details into the database as usual but not personal one because that is too subjective to be useful to others. Their interactions with the customers revolve around "relationship management" with key personnel within the organization. They are of the view that much of the information about the customers is personal in nature such as their leisure activities and family lives; that cannot be made available to all as that carries the risk of falling in wrong hands and may lead to some kind of a legal dispute in future.
For the reasons as mentioned above, they would continue to keep personal details of their customers in their notebooks as usual.
If you have any questions, kindly call me at extension 3456 or drop by my office.
ABC FGH, Manager (Sales and Clients Account)
Grand Dome Resort
PO Box 23
Grand Beach MB R0E 0T0
October 10, 2012
Ivan Burlakow, Director
The Manitoba Philanthropic Society
54633 Corydon Ave.
Winnipeg MB R3P 9S5
Dear Mr. Burlakow:
I am pleased to learn through your letter that the Manitoba Philanthropic Society will be holding its annual charity telethon on February 15 lasting for two days during next year. I am fully aware about the charity activities carried out by your organization to assist the victims of disaster within Manitoba province and do appreciate it. I also recognize the fact that you were inducted into the order of the Buffalo Hunt last year for your long charitable work and you greatly deserved the award.
I would have loved to be a part of your annual charity telethon but I plead my inability to accommodate your charity show in our resort on the given dates due to following reasons.
All our seasonal kitchen and cleaning staff are laid off during the winter season until April 15 each year and the resort has only a few maintenance workers during the period. Water in the resort is also turned off in winter for conservation and access roads are not plowed by then to make them usable. It is also not possible and economical to rehire workers for just two days period during the days you want to organize your charity show.
However, I would like to draw your attention that some resorts do remain open all winter and Moose Horn Resort in the Riding Mountains is one of such kind. You can check with them if they are eager and ready to accommodate your charity show.
My resort would certainly like to be a part of charity telethons in future at reduced rate if they are held sometimes in the early May.
If you have any further query, kindly feel free to write to me.
Thanking you,
Sincerely,
Sam Ateah
Manager
Reference
Thill, J.V. (1999). Business Communication Today. Pearson Prentice Hall. Prentice Hall PTR Read More
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