Analysis of Online Services - Example

Online Services Table of Contents Software as service 12 2.Users of online services 12 3.How to use 13 5 learning and training13 4.Customer perspective 14 6.1 Advantages of online services: 14 6.2 Disadvantages of online services: 14 6.Conclusion 15 1. Abstract The paper discusses the services that the online internet activities provide. The documents include the discussion of the activities of the internet online services and the benefits it offers to the society. The paper describes the ways to utilize the services to increase production. The benefits and disadvantages that a person may face in are inclusive to this paper. The paper also discusses the customer perception and ideas about the online services. Interviews and surveys are used to conduct this research. 2. Introduction 2.1 History of the online services For far too long, people are bound to note down the balance, credit and debit on a book. The people are buying and selling goods from the very old time but they were not aware of the online services activity. With the advancement in technology and the knowledge that is travelled to the people for online business, they are becoming smarter and easier way of doing business. People are doing business through online buying and selling without the problem of cash on hand and damage of fragile products. The services are creating the lives of the people easier and helpful. The online services commercial went online on 1979. CompuServe was the first company that builds this function to serve the people who were the owner of a personal computer. Other online services than came out for serving the people who owned a personal computer at that time. There were a niche market at that time but still the companies started their work and gained high profits. 2.2 What is online service? Clear and easy definitions of online services that a nonprofessional individual can be able to understand are as follows: “Controlled by or connected to a computer.” (Oxford Dictionary) “By means of the Internet or other computer network” (Oxford dictionary) These definitions help an individual understand the clear meaning of the online services. The phone or a tablet anywhere can today control online services as long as there is accessibility to internet connection. The technology advancement has helped the people to get help from mediums other than computer and laptops. The people can connect internet to their device and get all the services online. The online services help people to make the activities happen for the benefit of the people are less time and more security. People can use Smartphone and other devices such as tablets to access the online services as long as there is accessibility to internet. The technological trend is assisting people to access help from different mediums other than personal computers and laptops. The technological advancement is enabling individuals to use their tablets and Smartphone in business and other useful activities in the society (Pride et al. 2010). People could now purchase goods and service through phones, transact business, and further more even hold video conference through phones and tablets. The people can connect internet to their device and get all the services online. The online services help people to make the activities happen for the benefit of the people are less time and more security. 2.2.1 Types of online services The 21st century is holding many different types of online series. The details of the online services types are as follows: Communication: examples are email, social networking, blogging etc. For a long time, people have been using email to communicate with people online. Things have changed today. People can make phone calls from their personal computers or even be able to see the person they are talking to, for example Skype and other forms of video calls. The emergence of social sites has contributed to the growth of business in the society. Companies are able to conduct their business through these social sites such as Facebook, Twitter, etc. Real time information: includes news services, weather report, train or traffic reports Real time information services help an individual or a business company to market his or her services online. The emergence of Smartphone is making this possible by enabling customers and clients access information anywhere, as long as there are able to have internet connection. Despite the economic challenge, the technological changes are making business easier. With the ever-increasing technologies and software upgrade, businesses are getting more opportunities to increase their sales and expand. Commerce: comprise of trading, shipping, auction, banking Today many business companies have the ability to conduct their transaction through online. Majority of the business that are operating online have the capability to offer their services and goods through a process called E-commerce. Online services have allowed business companies to establish a market place presence, or have the ability to enhance an existing market position. The online services are able to provide cheaper and more efficient supply chain of their products and services. When an individual is purchasing goods and services, he or she is participating on E-commerce hence contributing to the technological improvement. The technological improvements have enabled people to be active on the online business activities for 24 hours every day. The trends in technology allow people who use technology on their advantage to access more products. The online business is conducted using the different software application such as Electronic Data Interchange (IDE), E-mail, File Transfer Protocol, and web services (Pride et al. 2010). The online business has key advantages to business people such as the rate of access is fast, accessibility and the ability of the business men to conduct business on international level. The technology has further increased the security when conducting these activities. For the purpose of security, privacy and effectiveness of online business, companies, and individuals should be able to authenticate business transactions, control access to resources, for instance WebPages for the registered business users, encrypt communications and security technology such as Secure Sockets Layer. Government: examples are online tax, e-voting etc. Business: business networking Business networking is the ability of an individual to leverage his or her business and the personal connections to bring a regular supply of new business. When conducting business online, the business must be strategically organized in order to increase the production of the company. Business networking is the most effective marketing tool that has the ability to facilitate the achievement of business objectives and goals. The concept of networking is the ability to make connection and create mutually beneficial relationship. There are many benefits of networking that come with technology trends. Some of these benefits are increase in business activities in economic environment, increase in business opportunities such as joint ventures, partnerships and client leads (Pride et al. 2010). Another technological benefit is that networking provides an individual with great source of connections. The business networking provides an individual with positive influence to conduct business. Entertainment: include games, sports, music, movies etc. The online social entertainment has the ability to blend the entertainment industry with interactive contents including video streaming, games, music, and social networking. Download services: software, music, or film etc. There are several business related to downloading such as software, music, film and files. For instance, the pay download business is one of the most successful online businesses that technology is offering. When an individual make a purchase online, one expects some degree of good quality products. After purchasing the products, an individual is required to pay some fee by credit card by clicking a button on the webpage. Web storage: Google web services, cloud services Web storage refers to the practice of storing electronic data with the aid of a third party service through the internet. There are many advantages of storing data and information online, especially for business activities. One advantage is the ability of a business to access information from anywhere. The introduction of Smartphone and other devices such as tablets are increasing the efficiency of storage of information. In case there is occurrence of natural disaster such as earthquake or other disaster such as fire, the business information and data are safe. Another advantage of a business to use web storage is the ability of data security. Online storage of information and data enhances the data security. Online storage implementation is easy and fast. For most consumer online storage services, the process involves setting up an account with a user name and a password. In some case that needs an individual to enhance security, one will require to download some specific software. Online mapping: include Google map etc. Online mapping is useful for business companies and individuals. People use the online maps to locate business, navigate and finding directions. The technological trends have improved online maps. There is the availability of the online maps on Smartphone, tablets and even vehicles. Many businesses are moving to adopt the web mapping because it provides many benefits such as sharing of data easily across an individual enterprise. Another advantage of online mapping is the ability to improve communication (Pride et al. 2010). Adding to communication, there us the benefit of deepen analysis and understanding of a particular business location. A business is able to understand the retail locations and sites that will likely increase their productivity. Another advantage of that the online mapping provides the customers with self-serve decision. For instance, some business companies use cloud mapping to design a software application that allows clients to access and understand their policies by location. Another advantage is the ability of the online mapping to reduce the costs of operation within the business company. 2.2.2 Examples of online services There are many examples in the 21st century that help to define the online services clearly. The concept of online services is not that difficult which cannot be understood by the people. Some of the examples of the online services that are already mentioned are helpful for the user and are as follows: Online shopping examples are Amazon, ebay, URead.com etc. In the 21st century, many people are opting to use online shopping. Online shopping offers many advantages depending on individual priorities. The first benefit of an online shopping is the convenience it offers. Comparing this to the brick and mortar services that tends to have fixed hours of operation, online shoppers are able to access the store anytime online and be able to shop. Online shopping may be more useful to either individuals that are ever busy in work or moms who cannot find time to go shopping (Pride et al. 2010). Another advantage of this kind of online service is that it offers the clients with the ability to compare prices of different stores at one particular place and at time. Another benefit is the infinite choice it offers to customers. In this kind of online service, there is easy access to consumer reviews. Another advantage of this kind of online business service is that it does not pressure clients and customers to buy products and services. Unlike physical stores which are meant to lure individuals into buying more products and services, the online shopping service does not include different tricks to lure one into purchasing something she or he doesn’t need. Another advantage is the discreet shopping. Unlike the physical stores, that displays what customers are purchasing online shopping is more discreet. Online business example is Chron by Demand media. Running business online has many advantages. Online services can open opportunities such as the ability to expand the business. The ability for an individual to take his or her business to online will able to enjoy many benefits such as the ability to minimize business resources. Another benefit is the ability to manage the time for business operation. Increasing sales is one advantage that the business operating online is likely to enjoy (Pride et al. 2010). Another benefit is the ability to manage information easily. Information is important to the business. Storing the information that is used in business transaction is necessary and the ideal place to manage such activities is through online. Another benefit that a technology is offering to the online business is the ability to increase the productivity. Online auction companies e-g ebay, online aution, eBid etc. Online auctions are activities that involve sales transactions that require the competitors to bid through the internet for particular goods or services. The online auction is becoming more popular because of the technology improvement. virtual community e-g Facebook, Twitter, whatsappetc Virtual community assists individuals with marketing abilities. People can now access information through social sites regarding the services and goods that a particular organization is selling on the market. online banking Online banking is an online service that involves individuals making savings through the internet. Online banking has several advantages. The first benefit that online service has is the ability to offer convenience. People are able to access their banks accounts at any time to make transactions. Another advantage is the ability .time management. Unlike physical banking, online banking has no lines that will make an individual wait to be cared for. Availability is another advantage that online banking is offering to people. With the new technology, one does not need to go to the bank and access his or her account. An individual may be able to access his account using Smartphone. One does not need to visit an ATM to withdraw cash (Pride et al. 2010). Every transaction can be done is one particular point with a simple device. Technology is making things easier in the banking institutions such as creating bank accounts and following up information. The technology changes have achieved the reduction of paper use in the banking institution. Information is more secure and accessible. Online Information Broker example are + Address.com, 10 Digits etc. Online information Broker assists business people with vital information regarding the activities of a particular business. People are able to access the information anywhere through computers or Smartphone. Publicity models The main aim of the online services is to provide the customer with large options without visiting the stores. The customer can buy the product anytime and can pay without the fear of list or snatch of money. The online services are used to comfort the customer in all aspects of life. The services are the need of the time and are used to gage the buyer in short time and busy routine. The basic goals are to target the main audience that can become loyal customer of the company; this will help to increase their authority and visibility. Increasing the quality of the product and collaboration would be easy through the online product supply. 2.3. Goal of the online services The main aim of the online service is to increase the efficiency to improve the business transaction in many fields. For instance, the goal of banking technology is designed to enable the customers to have access to the company, hence increasing customer satisfaction. 1. Software as service Some online services that helped to increase the ability of the people to think in this direction were Atari 800, Commodore 64, Texas Instruments TI-99/4A, the Apple II series and early IBM PC compatibles. Before the Quantum link software, apple had its own service that was known as AppleLink. 2. Users of online services This category includes the people that are using the online service. The people or the categories that are getting help from the online services are as follows: Banking Communication Company (AT&T, T-Mobile etc…) Education (Universities, Schools) Government (Immigration, Traffic ticket etc…) Online service Provider Company (Amazon, eBay etc…) Marketing The uses by these companies or institutes are helping the other companies and people to get benefit from them. Online banking facility will help to transfer payment without fear of theft. The online services are secure and reduce the time in which the tasks need to be done. 3. How to use To avail the online services one has to learn the usage of computer, phone or laptop. One must have an internet connection to remain online and connect with the services that one has access to. There might be some difficulty in using the online services but these problems can be resolved. The user might face the problem while handling the hardware of communication (PC, phone, tablet) or he might not be able to understand the medium of communication e-g language. These things can be learned from simple internet cafes or through teaching classes. Some online services might require having an online account on the web page. 5.1 learning and training To learn the usage of computer and online services the user must first understand the language rules and the raining related to the use of the computer system. The person should get knowledge from schools or training centers. Some lectures based on online services can also help the person to involve in this activity. 5.2. Easy or difficult to use The online services are more easy to use. The improvement in software application has enabled the users to be able to operate the services without any difficulty. 4. Customer perspective Customer perspective includes the advantages and the disadvantages that a customer or user might face while using online services: 6.1 Advantages of online services: Cost effective Time saving Security of money and product Quick and easy to use Flexibility Accessibility and confidentiality 6.2 Disadvantages of online services: Personal information leakage issues Might not be the product that is shown Internet issues Cyber crimes Spamming Delay or breakage 5. Survey a) How many business are using online services in your area b) What type of the business are using the online service to facilitate their operations c) In the score of 1 to 10, 10 being the highest, rate the efficiency of online banking d) What is the most online activity service that most people use in your area, for example, online banking, and online shopping. e) Estimate the number of people that use Smartphone to participate on online activities in your area. 6. Conclusion The online services are the gift of new and developed technology. With the advancement in technology new and easy ways are coming up that will help the customer and buyers to buy product in a short time without leaving their chair. The online services have made the lives easy and flexible. This has given user the choice to get anything across borders without the barriers of time and cost. The technological trends have improved online maps. There is the availability of the online maps on Smartphone, tablets and even vehicles. Many businesses are moving to adopt the web mapping because it provides many benefits such as sharing of data easily across an individual enterprise. The technological improvements have enabled people to be active on the online business activities for 24 hours every day. The trends in technology allow people who use technology on their advantage to access more products. References Pride, W. M., Hughes, R. J., & Kapoor, J. R. (2010). Business. Australia: South- Western/Cengage Learning. Read More