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Raw material Procurement and Inventory Management - Term Paper Example

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In this paper, the author describes how to gain customer satisfaction and then attains the largest market share in the restaurant industry. Also, the author describes eight key elements of Total Quality Management such as training, teamwork, leadership…
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Raw material Procurement and Inventory Management
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Download file to see previous pages The major challenge is that most service offerings and innovations are easily copied. But the company that continuously introduces innovations will gain a succession over temporary advantages over competitors. And here comes the role of physical evidence which is the most important attribute in positioning the service and communicating the service quality.
We at The Diners Park made the ambiance full of toys and entertainers so that kids coming with their parents would enjoy the place and would ask their parents to let them bring here whenever they want.
Furniture- furnishing the interior of our restaurant ’The Diners Park’ took extra time and cost as we hired Interior designer and Architect to design it but at the end what counts is Customer delight, and that we can see by the increasing number of customers coming in.
The packaging of our food items- Packaging again plays an important role in positioning your service in a proper manner. For Parcels, we take extra care and double pack them so that the freshness and the aroma are not lost. We are offering free gifts like a soft toy or a coffee mug to food lovers especially to kids so that a special attraction and attention are given to them; they will ask their parents to always bring them to ‘The Diners Park.’
People- At ‘The Diners Park’, we have 20 people working day and night including the three managers, one accountant, one chief chef, and 15 other employees. They have been trained for a month on how to treat the customers and have formal etiquettes and command over the language. They have pleasing personality and they are treated as an important asset of our organization.
Monitoring and controlling
For Monitoring and Controlling of the services so that it is smooth and without any hassles provided to the customer, we have engaged three On the floor Managers who make sure of delivering more than what is required.
Apart from this a quality check test is performed and a Feedback form is made to be filled by our customers so as to know our Strengths to be celebrated and the weakness to be improved. ...Download file to see next pagesRead More
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