Assignmentweek5 - Assignment Example

Running head: assignmentweek5 Paper 2. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss?An organization that is more open to feedback can easily grow and retain both its customers and staff members. One of the ways an organization can be more open to feedback is through listening to the stakeholders, mainly customers and staff members. The management should ensure that they pay attention to the complaints and ensuring that they keep track to the complaints presented.

The best example is the use of sprint customer service questionnaire mostly used for online chat. The questions are usually very short and specific. The answers obtained are used as the basis of employees training tools. The employee training that is derived from the client’s needs is useful in addressing customers concerns. Being the boss, I believe that the buck stops with me. During the training, I will tell employees that the importance of feedback mechanism is to get an opportunity to learn from our challenges and weakness with the view of offering better services to the customers.

It also informs us on how we can remain competitive and easily beat our competitors (Stacey, 1996).5. Describe the relative advantages and disadvantages of focus groups. How can they be useful? How could they go wrong?Focus groups involves gathering of between 6-8 persons from the target market guided with a moderator and have them share their ideas, feelings and attitudes about a subject. Some of the advantages includes; cost effective when gathering primary data, easily to build on others ideas and makes it easier in getting the idea of the target market.

The disadvantage is that it can only gather opinions on ideas and concepts and not how people can best use the designs.They can be used when attempting to develop something new but not sure on how people might react and also when one has no or little knowledge about the target market. They could however go wrong when an idea of a vocal person overrides other participant’s ideas besides, it can go wrong when quantitative data is required (Stacey, 1996).ReferenceStacey, R. (1996). Complexity and creativity in organizations.

San Francisco: Berrett-Koehler.