Discussion Question 2 Week 6 - Assignment Example

Empowerment and Communication Affiliation Cakes, Giving Back To Our Health Bodies Cakes for happiness, fun, celebrations and enjoyment. Cakes provide extra energy and fiber for digestion.With frosted cakes, better ways of living are promoted. Empowerment of the employees involves giving them responsibility and authority on matters relating to decision making about their work. The boutique hotel treats their employees as business partners. By making the managers be entrepreneurs, that is, making them to operate the hotel as though it is their own creates trust in the employees.

Making every employee act as a guest as well as have higher expectations about the hotel makes them free to act in making decisions and rise to the occasion at all times. The employees have been made to be self leaders and are expected to deal with any challenges they encounter. New employees have to be retrained so as to think outside the box when making decisions. The employees have the ability to relate with people they meet outside the business hence creating a good rapport with potential customers.

Empowerment of the employees creates trust in them, as they are motivated in displaying their creativity, initiative and commitment in the decision making process required to propel the achievement of the hotel’s goals (Cameron, 2010). Also by being entrusted with decision making about their own jobs, the employees invest more in the overall performance of the company. By adding challenges to their jobs and giving them a sense of ownership, the employees became motivated (Rutkowski, 2011). With this empowerment, services provided to customers are of highest standards.

Services such as stocking extra towels in the guest rooms, provision of quality food, and quick delivery of the customers’ requirements is observed. With this empowerment, organizational goals were achieved, and ways of performing jobs in the boutique hotel improved (Rutkowski, 2011). ReferencesRutkowski K., (2011). Employee Empowerment and Customer service. Catapult Systems.Cameron K., (2010). Employee involvement: A new blue print success. A Journal of Accountancy.