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Internship Report: The Brandenburger Hof Hotel - Assignment Example

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Internship Report
The Brandenburger Hof Hotel is located in the heart of Berlin at a distance of only few minutes of drive from the Memorial Church and the famous Kurfuerstendamm, and at a drive of only 15 minutes from the Tegel Airport. …
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Internship Report: The Brandenburger Hof Hotel
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Download file to see previous pages The Brandenburger Hof Hotel offers up to 72 suites and guestrooms, each having its own bathroom with stylish fixtures, SAT-TV, voice mail service, mini-bar, and air-conditioner. There is a fine gourmet cuisine that customers can enjoy in a personalized environment, a lounge with the piano bar where customers can enjoy different sorts of fine wines, and a variety of fruits brought from distant countries, a library, and a garden.

In the summer of 2009, I saw a job advertisement from the hotel in the Sunday’s newspaper. The ad read, “We are looking for a highly talented Revenue Manager Assistant in our branch in the Brandenburger Hof Hotel. Interested candidates should have excellent strategic and analytical skills and be capable of delivering best under pressure. The Revenue Manager Assistant will assist the boss with daily activities that include revenue management, reservations, and sales, and will ensure that the efforts are directed at maximizing the revenue of every room that is occupied. In compensation for his efforts, the hotel offers attractive salary, benefits, and numerous opportunities of career development.” The ad included the email address where interested candidates were supposed to post their curriculum vitae....
I arrived at the location at the exact time, gave the interview, and got selected as the intern. The company did not offer me any compensation for the first month, though the manager said that if he found my performance to be good, he would give me $2000 a month for my services till the time I would like to continue as an intern. I agreed since working as a Revenue Manager Assistant in such a prestigious hotel was a wonderful opportunity. I also had this in my mind that perhaps, I would be able to create a good reputation in the company so that when I apply later for the actual job, my chances of selection would be enhanced. Owing to certain legal formalities, I am not able to disclose all of the facts and information about the hotel. Even then, it is a comprehensive report and offers sufficient insight into my experience of internship with the Brandenburger Hof Hotel. On my first day on job, I underwent an orientation session in which I was briefly introduced to all departments and the concerned staff of the hotel. This was very helpful as it eradicated all confusions and answered all questions that the staff and I had about each other. Not many companies formally introduce a new employee to all departments, leaving it to the employee to do it on his/her own which is not very good as it takes a lot of time for the employee to understand and integrate into the system this way. The Revenue Manager thrust me into the first task, that was handling phone calls to record the reservations. This duty included noting the time of and recording all incoming and outgoing phone calls. Initially, I thought that this activity was too simple for me to spend my time mastering it, but as I actually started doing it, I found that things were a little more complicated than I had ...Download file to see next pagesRead More
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