Nobody downloaded yet

Motivational Problem - Term Paper Example

Comments (0) Cite this document
Motivational Problem Date Motivational Problem Brief Description of the Problem Situation Angel Smith had been working at the Customer Services Department of a large health care institution for three years now. During her first year, she was trained to assume the post of a customer service representative in charge of addressing inquiries regarding all facets of room availability, doctor’s clinic schedules, room rates, and other inquiries regarding diagnostic and laboratory examinations offered by the institution…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER95.8% of users find it useful
Motivational Problem
Read TextPreview

Extract of sample "Motivational Problem"

Download file to see previous pages Brown noted that she could be a supervisor within five years. After three years however, Ms. Brown retired and was replaced by Susan Rodgers, previously a Manager of Customer Service from a competitive health care organization. Ms. Rodgers manifested a leadership style that is autocratic and task oriented. She focused on adherence to policies and procedures, particularly in emphasizing sanctions for violating these policies. She did not recognize Angel’s exemplary performance and instead, criticized her openly and negatively. Ms. Rodgers, was a friend of Carrie Fischer, Angel’s colleague, her contemporary in terms of serving the same length of service but who showed lower productivity and performance than Angel. Ms. Rodgers promoted Carrie to the supervisor for the department, much to Angel’s surprise. From then on, Angel manifested a lack enthusiasm for her work, opted to become absent as much as she can, and failed to manifest the same level of performance during the time when Ms. Brown headed the department. Theory of Motivation Using Herzberg’s motivation-hygiene theory (Herzberg, 1996), it could be deduced that Ms. Rodgers failed to provide motivational factors such as the need to recognize achievement, responsibility, growth and professional advancement through exhibiting her leadership style. Frederick Herzberg’s motivation-hygiene theory suggests that the factors involved in producing job satisfaction are separate and distinct from those that lead to job dissatisfaction. By focusing more on company policies, supervision, sanctions for violations of policies, Ms. Rodgers provided hygiene factors that must be present to prevent dissatisfaction but are limited in their potential to provide a positive incentive. Likewise, by promoting Carrie Fisher, she exhibited unfair ability for just and reliable performance evaluation that contributed to low morale and low productivity for Angel, and possible to the other customer service staff. Theory to Describe an Intervention To motivate employees, particularly Angel, in this situation, the theory that could be used to address the dilemma is also the motivation-hygiene theory by focusing instead on the motivators. Angel should opt to elevate her concern to higher management in terms of questioning the decision of Ms. Rodgers to promote Carrie Fisher instead of her. Her performance evaluation, as proven during the time of Ms. Brown would attest her superiority over Carrie. However, she should be warned not to be demotivated and not to absent herself from work. Doing so would compromise her performance and indicate a negative feedback and would justify Ms. Rodger’s promoting Carrie. Management should effectively evaluate the problem and focus on motivating their personnel through recognizing the employees’ exemplary performance, providing opportunities for personal and professional growth through just and equitable promotions; which are all consistent with Herzberg’s motivation-hygiene theory. Likewise, Herzberg actually proposed job enrichment strategies (Herzberg, 1981) by making the job challenging and meaningful. Herzberg’s model is deemed to be more specific in providing a framework by which these needs can be satisfied in the work setting. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Motivational Problem Term Paper Example | Topics and Well Written Essays - 750 words”, n.d.)
Retrieved from
(Motivational Problem Term Paper Example | Topics and Well Written Essays - 750 Words)
“Motivational Problem Term Paper Example | Topics and Well Written Essays - 750 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Motivational Problem

Motivational problem

...? In the workplace it is common for problems to occur among the employees of a firm. Problems often occur due to a lack of motivation among the workers. It is the responsibility of the managers of the company to keep their employees motivated at all times. It is important for companies to have the lines of communication open between the staff and the managers. Sometimes problems are inevitable and when they occur they must be dealt with. A few years ago I worked at a company that faced motivational problems. The company was a start-up firm in the technology industry. The job of the floor workers was to provide quality control for technological companies in the social media industry such as MySpace and Facebook. I started working... with the...
3 Pages(750 words)Research Paper

Motivational methods

...?Motivational methods: Introduction: Motivation in workers plays a fundamental role in the progress of organization. Before identifying three ways ofinculcating motivation in the workforce, it is imperative that a concise definition of it is worked out. Motivation can be defined as “to give reason, incentive, enthusiasm, or interest that causes a specific action or certain behavior” (Pan, 2011). Motivation can be thus understood as the driving force that makes the workers act in a way that is conducive for the betterment and progress of the organization. Managers are in a position to take measures that would improve the motivation level of the workers. Managers take care of factors that influence the performance of workers working... at the...
3 Pages(750 words)Essay

Motivational Problem

...?Running head: motivational problem Motivational Problem Employee motivation is critical for organizational performance and its success. For example,consider the case of a team that has been a high-performing team for more than 2 years and is known to be high incentive earners. Recently, this team has been assigned to a new manager. This team has 10 members of which only two are new and the rest are experienced members. This team’s performance has been gradually decreasing over the last six months. Managers’ conversations with the team members revealed multiple reasons. The 3 top performers expressed that they wished to move to a different department...
3 Pages(750 words)Essay

Motivational Concepts

...Choose one of the theories from the Motivation Concepts Table and describe how this theory would AND would not be applicable if applied to two ormore workplace situations drawn from your personal experience. Drive theory basically revolves around the assumption that all living organisms are created with certain psychological desires. The theory relates motivation, to the level of satisfaction of these psychological desires. Whenever some of these desires are left unachieved, according to the theory, one goes to a state of negative tension. This creates a drive which is in other terms is, motivation. On the other hand, when a particular psychological need is satisfied, the drive is...
5 Pages(1250 words)Essay

Motivational Strategies

.... References Armstrong, M 2006,A Handbook of Human Resource Management Practice, 10th edn. Kogan Page Publishers, London. Armstrong, M2008,Strategic Human Resource Management: A Guide to Action, Kogan Publishers, London. Armstrong, M 2009,Armstrong’s Handbook of Human Resource Management Practice, 11th edn. Kogan Page Publishers, London. Berman, E M. et al.2009, Human Resource Management in Public Service: Paradoxes, Processes, and Problems, SAGE Publications, Thousand Oak. Black, K 2011,Business Statistics for Contemporary Decision Making, 7th edn, John Wiley & Sons, Danvers. Crouse, N 2005,Motivation is an Inside Job: How to Really Get Your employees to …. iUniverse, Lincoln. Gaspar, JE...
7 Pages(1750 words)Essay

Motivational Behavior

...Running head: MOTIVATIONAL BEHAVIOR Motivational Behavior in Partner Selection The matching hypothesis s that people chose partners that have similar levels of physical attractiveness. Levels of interpersonal attraction are similar in couples that are in long-term romantic relationships. The researcher sought to test the matching hypothesis in this study. Photographs of 10 married couples were collected and a questionnaire was prepared for participants to answer. The participants included 48 college students (24 females and 24 males) who each filled out the questionnaire rating the partner of the opposite sex in terms of physical attractiveness on a scale from 1 to 10 where 10 is the highest rating of...
16 Pages(4000 words)Essay

Motivational Needs

...Levels of Motivational Needs Among Young Adult Latinos Many would say that quality of life could motivate a person to do the best in relation to his career path. And with the wide scope of benefits offered by foreign employers abroad for nurses. Many would intend to go to school with the hope of brighter future for their families, thus increasing the number of students per year resulting to increase number of schools offering courses to answer the demand of nurses globally. The most professional behavior is to recognize that all behavior is motivated by a need. The nurses responsibility is to identify the unmet need and attempt to meet it in an acceptable manner. The physiologic...
2 Pages(500 words)Essay

Motivational Strategies

... on problems of motivation. An analysis of role and its contribution to the development of motivation in the organization may be useful to plan intervention strategies. Motivational Strategies 3 The most important factors are the motivational climate of the organization and the role interactional patterns. The management must ask itself questions about the type of motivational climate prevalent there. For this, it is necessary to identify the reinforcing mechanisms and the process of goal setting. For example, does the organization use the system of rewarding good performance? or does it use the system of punishing bad performance? The positive or negative the reinforcing mechanisms will determine the motivational climate... ...
6 Pages(1500 words)Essay

Motivational Plan

...and things. Through the application of inspiration, recognition, appreciation, satisfaction and compensation as ways of motivating the employees, an employer can be able to bring out the best out of the employees. References Andrzej, Wlodarczyk (2010). Work Motivation: A Systemic Framework for a Multilevel Strategy. Bloomington: Author House. Cox, Klinger (2011). Handbook of Motivational Counseling: Goal-Based Approaches to Assessment and Intervention with Addiction and Other Problems. New York: John Wiley & Sons. Keller. J (2009). Motivational Design for Learning and Performance: The ARCS Model Approach. New York. Springer. Maley. C (2012). Project...
5 Pages(1250 words)Research Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Term Paper on topic Motivational Problem for FREE!

Contact Us