The Business Case for Diversity Literature Review Literature Review The current need of today to spread globally for organizations have increased the attention given to the concept of business diversity. It has become a hot issue in the corporate and legal sphere because organizations that succeed in managing and cashing diversity well also succeed in attracting the best personnel and workforce (Barker & Hartel, 2004)…
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The different theories and approaches of diversity management have been developed to understand the concept of business diversity in a better manner. These theories and approaches have been widely appreciated and supported by academics, managers and diversity consultants. Business Diversity Defined The business case for diversity management can be better understood if it is divided in three sections (Nicholas, Sammartino & Lau, 2007): 1. The HRM Business Case for Diversity Management According to the HRM business case of diversity management, unmanaged diverse human resource only results in increasing the business costs by reducing the job satisfaction, increasing turnover and absenteeism rate and creating conflicts in team members. The sound management of diverse human resource results in creating a competitive edge for the organization. 2. The Knowledge Case for Diversity Management The knowledge case for diversity management basically takes in to account the system of information and knowledge flow. It finds ways and strategies to facilitate knowledge creation and transmission. 3. The International Business Case for Diversity Management This business case works to determine how to exploit cross cultural capabilities in favor of the organization and business success. This business case illustrates that effective management of diversity has the potential to result in positive international orientation of a firm by strengthening international networks and improving mutual business decision making. Initially the diversity management was regarded as a tool to legally safeguard an organization that it is complying with the legal requirements of equality and not discriminating against any class (Ongori & Evans, 2007). However the recent years have seen a change in the perception of diversity by managers and recruitment agencies. It has evolved to become a more proactive concept with significant bottom line advantages. Many corporation and organization are making a point to make sure that their workforce is well diversified to facilitate unique, innovative and creative ideas for problem solving which translate in better overall performance of the organization (Allen et al., 2004). A case study of Botswana emphasized the need of business diversity. The society of Botswana is multicultural with a large number of immigrants coming from all across the world. It means that the organizations operating in Botswana does not have choice but to be work force diversified. Their competitiveness, level of innovations, profits and business success are all dependent on how well it manages its diverse workforce both within and across the organizational boundaries (Barker and Hartel, 2004). The issue of business diversity is gaining more interest of the researchers and politics because of the slow shifting of trend of economies from manufacturing to services. There is a greater need in the services market to communicate and network with different organization and people which have further emphasized the need of today to manage business diversity well (Wentling and Palma-Rivas, 2000). Advantages of Business Case of Diversity The business case for diversity works to provide a competitive edge for any organization (Karsten, 2006). The question that might be raised now is
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