(Management) Discuss what is meant by the ‘Learning and Growth’ quadrant of the Balanced Scorecard - Essay Example

everything that enhances the organization’s value (that is customer service), innovations deemed for the good health of the organisation, operational efficiency to meet the organisation’s goals, financial performance that should give the company and customers a better position on the market, and the strategy as set by the management of the company. (Clampitt, 2005) The Balanced Scorecard views an organization from four different perspectives, which includes the learning and growth perspective, the business process perspective, the customer perspective, and the financial perspective.

  The focus of this paper will be on the learning and growth perspective of Balance Score Card (BSC). This paper will use Futura’s, a Utah based company case to illustrate the learning and growth perspective of the BSC. The learning and growth perspective of the BSC is of vital importance to organisations because it stresses and relates to the development of the human resources of the company, and includes increasing employee competencies through training and continuous improvement of that knowledge, cultivation of corporate culture within the organization to make every employee feel as part of the organisation, organisational development that the organization has to follow in the future, including the nurturing of corporate experts so as to permit them remain part of the organisation, gurus, and mentors, setting up of fast and efficient knowledge transfer of infrastructure/knowledge between the newly employed and the existing employees, and opening up of communication lines among personnel as to ease their work.

This perspective supports the concept that people are a company’s main resource and the most valuable assets that the organization should boast of. It is of great importance that what so ever metrics defined for this perspective by management should be able to measure the various aspects of employee improvement, growth so as to satisfy customer and company goals,