Analyzing the Issues in Medical Care - Essay Example

Two groups must redesign their policies to achieve customer satisfaction, i.e. employee benefits center, and physician. Both groups should correspond with each other to achieve the utmost goal. For the optimization of good customer service, both groups should communicate and set their budgets to accommodate the patients in the best manner. The staff of Dr. Martin’s office must modify their way of communicating with their customers and deal with them in a more friendly way. They should reshape their service structure to increase productivity.

The first ethical issue is that Doctor (Martin) knew which medical service is best for his patients and if he is busy he must refer his patients to another doctor but instead of referring the professor to health care service betty (nurse of Dr. Martin) told him that doctor would not refer him to any other doctor but the emergency room. The nurse without the checkup of the professor prescribed him medicine to get from the pharmacy, which doesn’t help him much. The health condition of the professor may worsen if he had not visited Healthcare himself.