The Psychological Contract and the BPO Employees - Essay Example

Therefore, using reliable secondary sources of data would certainly yield the information related to certain cases that have been highlighted in the mainstream media. Haley (2003) contends that a number of researchers have opted to conduct secondary research instead of primary research, primarily because of the cost of conducting such research and limited opportunities for conducting primary research. Some reliable secondary sources for this research would be the document from NASSCOM, one of India's premier institutions representing the software and IT industry; Data available from a reputed international organization like WTO and ILO.

Newspaper reports like; Will also prove handy to understand what's going on inside the glittering ITES buildings. In order to assess the opinion of all major stakeholders in the outsourcing industry, we can plan out interviews/ questionnaire surveys with; iii. Some ITES workers. It must be emphasized here that these workers are discouraged from shelling out information to outsiders. But, it needs a bit of convincing and an undertaking on the part of the researcher to the effect that, this research is being carried out primarily for academic purposes, and it won't be used for any other purpose.iv. Some union leaders from India like those from UNITES, and some international union leaders like those from UNI Global Union.

This will help us in knowing both sides of the story.v. Seeking the opinion of someone from the medical profession will also help in correlating physiological and psychological disorders.The information thus collected will help us in making the comparisons and further investigating the trend. In order to determine the possible implications and significance of the US/UK shifts in the outsourcing industry in India, an interview questionnaire shall be prepared which will seek answers from the respondents accordingly.

Part A of the questionnaire will contain the demographic characteristics of the respondents which will serve as the profile of the respondents. This will include their gender, age, employment, and affiliations profile. Part B will determine the behavior and attitudes of the respondents as to how they perceive the working in graveyard shifts.