StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Adjustment Letter Case Study - Assignment Example

Cite this document
Summary
Due to late delivery Coastal Moves resulting from communication failure between Bojarski and Mabee they need to apologize and give an explanation for poor communication. They will also need to highlight on the…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER97.8% of users find it useful
Adjustment Letter Case Study
Read Text Preview

Extract of sample "Adjustment Letter Case Study"

BUS 360W Spring BUS 360W Spring What happened when and to whom? Create timelines of events in the case. Evaluatethe sense of urgency.On 2nd, February 2015 Coastal Moves gets a delivery job with Hesse Retail group via call by Paul Mabee, Vancouver Operations Manager.On 5th February at around 6.15 pm, Borjaski sent a confirmation to warehouse on delivery but an error occurred in Coastal Moves Company.On 5th February 2015 at around 8:35pm, a break in Occurred at Coastal Moves causing disabling of access cards that became active on 8th February at 9am.

On 7th February 2015, Coastal moves failed to pick from deliveries from Hesse warehouse at Richmond, BC.On 8th February 2015 10 am, Hesse Company missed their client order delivery, and he called Borjaski to express disappointment. The truck arrived later at 11pm.On 9th February at 9.15am after the van came, Mabee called claiming deliveries got dumped off inappropriately. He called customer care number but no response.What is the total monetary value of your refund for Ms Guilles? What other elements comprise your adjustment for Ms Guilles? Why? (Present your reasoning)Ms Guilles monetary refund total to $3200 for Prince George as fee.

Due to late delivery Coastal Moves resulting from communication failure between Bojarski and Mabee they need to apologize and give an explanation for poor communication. They will also need to highlight on the future solution in case of such incident. In addition, they can deliver the deliveries to Prince for free. Free deliveries will help restore the good will.What optics did Ms Guilles and Mr. Mabee receive as a result of her recent experience with your company? What information about the Optics did the other stakeholders receive outside the case?

Ms Guilles and Mr Mabee have worked with Coastal Moves for over 25 years and annually generates $120,000. The recent experience indicates a great let down to the clients. Late delivery may adversely affect the stakeholders in case the Hesse decides to withdraw their account. However, their long-term relationship may favour restoration of good will.What will be the purpose(s) of your letter? Explain your observations concisely. If one believes that there is more than one purpose, differentiate the primary objective from the others.

The letter will address the acceptance of the company to refund the fee of $3200. Acceptance of the return will help address the primary demand of Hesse. It will send an apology due to late delivery and poor communication to the Hesse. It will also include an explanation for failure to pick goods as agreed and provide a future solution in case of similar incidents.List the aims you would want to achieve for this letter? Be as specific / concrete as possible and present your reasoning.The assurance of a refund to Prince George delivery due to late delivery and demand for return from the Hesse.

To apologise for letting down on the new submission and poor handling of goods by our offloaders and ineffective communication.Offer an explanation for recent events leading to late delivery after 25 years of safe and reliable deliveries.Provision of a future solution in case of repeat of same incidents.What, precisely, will you tell your reader about your new quality control (QC) measures? Why? Present your reasoning.The cause of the late delivery resulted from communication failure. Thus, the new quality control measure will make sure of an efficient communication system.

Effective communication system will ensure in case of nay changes in company Hesse, and other customers get information. In addition, the service will work even on holiday days to make sure communication flows well.List the complex environmental factors that are relevant to this case and how each affects the writing situation.Physical environmental factors. For example, the break in on Coastal Moves resulted to disabled of access cards and loss of company laptops with some access codes. Disabling of access cards gave the company a setback in line of communication.

Thus, this will help in justifying an apology to Hesse.Technological factors. The service number to the Coastal Moves does not work effectively especially on holidays. Thus, this will explain to Hesse why they could not reach Borjaski.What knowledge deficits does your reader have that you should fill? Should you not fill?The error that occurred when Bojarski sent a confirmation of picking goods at the warehouse due to technical problems the company experienced at the moment.Ineffective service number on holidays.

The theft at the company caused disabling of the access cards delaying the correction of an error and any communication.The reader should not be aware of the information of Ms Borjaski going out of town for a short holiday.ReferenceSypher, Beverly D. Case Studies in Organizational Communication. New York: Guilford Press, 1990. Print.

Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Adjustment Letter Case Study Assignment Example | Topics and Well Written Essays - 500 words”, n.d.)
Adjustment Letter Case Study Assignment Example | Topics and Well Written Essays - 500 words. Retrieved from https://studentshare.org/business/1681148-adjustment-letter-case-study
(Adjustment Letter Case Study Assignment Example | Topics and Well Written Essays - 500 Words)
Adjustment Letter Case Study Assignment Example | Topics and Well Written Essays - 500 Words. https://studentshare.org/business/1681148-adjustment-letter-case-study.
“Adjustment Letter Case Study Assignment Example | Topics and Well Written Essays - 500 Words”, n.d. https://studentshare.org/business/1681148-adjustment-letter-case-study.
  • Cited: 0 times

CHECK THESE SAMPLES OF Adjustment Letter Case Study

Shipmaster's Liability for Loss or Damage of Goods Resulting from Their Transporting

The given rule stated in Article III section 1 letter a, b, and c, of the Haque-Visby rules under the responsibilities and liabilities.... Dealing with letter (a), before the voyage began, the ship must be seaworthy meaning all systems including little details before the ship would have its voyage must be looked upon and be resolved in case of malfunctions and similar problems in order to ensure that the cargo ship including the goods that it transports are safe during the time of voyage as well as to comply with the expected time of arrival of the ship....
8 Pages (2000 words) Case Study

Supply Chain Management of Barilla SpA

JITD was created to address "the growing burden(s) that demand fluctuations imposed on the company's manufacturing and distribution system" (p.... 91).... We can conclude from the case details that the so-called "burden" was characterized by unpredictability in pasta production and delivery schedules that eventually ate into the profit margins of manufacturers and retailers (p....
6 Pages (1500 words) Case Study

The Financial Health of Teaching Hospitals

The main objective of the study “The Financial Health of Teaching Hospitals” is to assess the impact of the legislation that was projected to cut Medicare appropriation, which accounts for the biggest source of financing in general medical education (GME).... hellip; The author states that with a report by the Medicare Payment Advisory Commission (MedPAC) that teaching hospitals with overall negative profitability margins rose from 25% in 1996 to 38% in 2000, the authors of the study sought a more detailed assessment by differentiating between types of teaching hospitals....
2 Pages (500 words) Case Study

The Impacts of Unemployment and Inflation in UK

(How Monetary Policy Works) If the Bank misses the target just by a margin of more than 1 percentage points on any side, be it up or down, the Governor of the Bank is required to write an open letter to the Chancellor explaining all the reasons as to why it happened and why inflation increased or fell to such an extent and what are the proposals to ensure that inflation comes back to the target...
10 Pages (2500 words) Case Study

Intangible Specialisation and Product Mix Optimisation in Fiats

In this case study "Intangible Specialisation and Product Mix Optimisation in Fiat's", Fia has been used to demonstrate the importance of understanding operations management from a systems approach in withstanding market conditions.... nbsp;… Concentrating efforts to an area well versed in could pay returns if well exploited....
7 Pages (1750 words) Case Study

Using Ownership Incentives in China

The paper "Using Ownership Incentives in China" discusses that it is expected that the favorable measures are put in place, whereby the company is able to handle the variable employee expectations by introducing policies that best suit the individual employee desires.... hellip; The concern for the expansion of the culture is the possible hostility towards the foreign experts moving into China from the US....
10 Pages (2500 words) Case Study

General Motors

The case study "General Motors" discusses production processes that reflects higher efficiencies in supply chain and platform distribution, and increases its market responsiveness by shortening its time from design development to rollout.... hellip; Through adjusting its organizational structure, maximizing the efficiency of its production processes, and improving its market responsiveness, the company can turn itself around and return to an acceptable return on investment....
8 Pages (2000 words) Case Study

Finance and Managment Analysis of HK Corporation

The "Finance and Managment Analysis of HK Corporation" paper identifies the problems in HK's budgeting process and suggest revisions to improve that process; assesses whether HK's functional departments should cut their expense budgets when sales fall below targets.... hellip; If HK's budgeting process is revised as suggested above, HK budgets would reflect funding and balancing of strategic objectives in addition to profit....
6 Pages (1500 words) Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us