The Service Organization of Names Laundry & Cleaning Services - Case Study Example

Service organization: s Laundry & Cleaning Services Grade (April 2, Table of contents …………………………………………………………………………………………3 Listing of the individuals with their skills/abilities required…………………………………..….4 Site Laundry Cleaning Manager-(One)……………………………………………...……………4 Job Description…………………………………...……………………………………………….4 Main duties………………………………………………………………………………………..4 Accountant…………………………………………………………………………………….….6 Job Description…………………………………...……………………………………………….6 Main duties………………………………………………………………………………………..6 Laundry and Cleaning Supervisor-(One)………………………………………..………………...6 Job Description…………………………………...……………………………………………….6 Main duties………………………………………………………………………………………..7 Laundry and Cleaning Staff (Six)…………………………………………………………………8 Job Description…………………………………...……………………………………………….8 Main duties………………………………………………………………………………………..8 Laundry and Cleaning Services requirements planning chart……………………………...……..8 Method to evaluate the skills/educational level you will need to fill the positions……………….9 Establish a salary financial report…………………………………………………………..……11 Effective recruiting program……………………………………………………………………..12 Create a flow chart showing the process for selection of personnel………………………….…13 Type of employment paperwork required………………………………………………………..14 Laws and regulations affecting the business……………………………………………..………15 References………………………………………………………………………………………..16 Abstract This report discusses the establishment of a new business under the name of Name’s Laundry & Cleaning Services. The areas covered under the establishment of this service organization include the establishment of the workforce requirement, the determination of the necessary qualifications, and the formulation of the recruitment process for each of the job position. Further, the report address the finical planning for the workforce and the necessary paper work required for the business workforces recruitment, while also addressing the possible laws that will have an impact on the news business establishment. Service organization: Name’s Laundry & Cleaning Services Listing of the individuals with their skills/abilities required Name’s Laundry & Cleaning Services will require a site cleaning manager, who will manage the whole business. The business will need a total of nine individuals, with one being the site laundry and cleaning manager, one supervisor and, six laundry and cleaning staff and one accountant. Site Laundry Cleaning Manager-(One) Job Description The Site Cleaning Mangier will be responsible for overseeing the cleaning of the client’s clothes. The responsibility of the manager includes ensuring that all the customer orders for laundry and/or cleaning have been processed according to the set schedule. The cleaning manager, with the assistance of the supervisors, is also responsible for ensuring that the laundry or the other items received by the business for cleaning have been delivered back to the clients within the scheduled and agreed time. It is the overall responsibility of the cleaning manager to ensure that all the laundry and other client cleaning items such as carpets, door mats, curtains and clients houses are delivered at the highest standard of cleanliness. The laundry and cleaning services for the customers clothing and other items runs for 6-days a week, running from Monday to Saturday, and the Site cleaning manager should be responsible to ensure that the operations of the business during the 6 days are satisfactory to the customers. Main duties The main duties of the Site Cleaning Manager include: Recruiting and interviewing the supervisors, the laundry and the cleaning staff based on the labor needs of the business. The manager is also responsible for maintaining the records of the employees and taking care of their workplace needs and issues. Induct new workers on their job roles and responsibilities, while also training them on their daily duties and schedule accomplishment. Overseeing all the cleaning activities at the business cleaning site, which include the laundry services for clients clothing, uniforms and other work or domestic related wears for customers. Coordinating and managing the supervisors towards ensuring the achievement of all the daily laundry and cleaning services. Regular visits to the laundry rooms to inspect the laundry process, and ensure that the clients’ specifications are met right from the initial laundry and washing activities in the laundry room. This is necessary as a way of upholding the highest standard of cleanliness. Collaborating with supervisors to plan and deliver schedules f the complex cleaning services such as carper cleaning and vacuuming. The manager is responsible for providing a safe and secure working environment for employees undertaking the laundry and cleaning duties. The responsibility also includes producing all the health and safety manuals that the employees should follow strictly to avoid health or safety risks. The manager should set and monitor all the workplace objectives and targets that should be achieved on a daily basis, while also planning on modalities and strategies of accomplishing the set objectives. Finally, the manager is responsible for ensuring that all the legal requirements related to the business operations, including the renewal of licenses and meeting any other administrative and regulatory requirements necessary for a laundry and cleaning business is done on time. Accountant Job description The accountant is responsible for receiving the payments from the customers in return for receiving r laundry and cleaning services. It is also the responsibility of the accountant to process all the payment transactions for all the employees of the laundry and cleaning service. Main duties The accountant has the duty of receiving and processing all the payments received from the customers, and in return issue the customer the appropriate receipts. It is also the duty of the accountant to keep all the books of accounts of the business, while also processing the appropriate transactions of the business and balancing the books in accordance with the prevailing laws of accounting for businesses. The accountant is also responsible for providing the finances required to make purchases for the laundry and cleaning materials for use by the business in each month. Finally, the accountant is responsible for processing the salaries of all the employees of the laundry and cleaning service business, and depositing them appropriately in their accounts. Laundry and Cleaning Supervisor-(One) Job description The laundry and cleaning supervisor is responsible for overseeing the day to day running of the operations of the laundry and cleaning room. The responsibility also includes monitoring and supervising the launderers and cleaners in the cleaning room to ensure they adhere both to the high standards of cleaning as well as to the safety and health procedures of the laundry and cleaning services (Asset Skills, 2014). Administering quality is also another responsibility of the laundry and cleaning supervisor, to ensure that not only are the laundry and cleaning g activities undertaken accordingly, but that high quality is maintained. Main duties The laundry and cleaning supervisor has the responsibility of assigning the daily tasks and responsibilities of cleaning to the cleaning staff. The other duty entails inspecting each cleaning activity to ensure that it is being undertaken in accordance with the required standards of safety and health procedures, as well as sticking to the highest standards of laundry and cleaning. The cleaning supervisor is also responsible for maintaining the laundry and cleaning staff attendance log, as well as adjusting the cleaning shifts and schedules to meet the customer demands. The supervisor is also responsible for ordering the required stock of laundry and cleaning materials to be used for each month in advance, while also ensuring that the materials are used and mixed in the rightful quantities, to avoid damaging the customers’ items. The laundry and cleaning supervisor also has the responsibility of ensuring that the laundry and cleaning staffs are adequately trained on how to handle their duties. Finally, it is the responsibility of the cleaning supervisor to allocate each of the laundry and cleaning staff workload that is manageable. Laundry and Cleaning Staff (Six) Job description The laundry and cleaning staff is a job position that entails undertaking the actual laundry and cleaning activities for the clothes and other items requiring cleaning, which are delivered by the customers. It is also the responsibility of the laundry and cleaning staff to ensure that while accomplishing their laundry and cleaning duties, they also adhere to the required standards of health and safety, to avoid the risks of accidents or adverse health implications. Main duties To undertake the laundry washing of the clothes, uniforms and other wearable materials delivered by the customers for the laundry services. To clean other non-wearable items that are delivered by the customers for cleaning services, which may include carpets, door mats and curtains It is also the duty of the laundry and cleaning staff to press and iron the clothing and the other non-wearable items after laundry and cleaning. To fold the clothes and the non-wearable items after the laundry and cleaning, and then package them in the delivery bags, in readiness for the customers picking. The laundry and cleaning are also required to learn all the necessary skills for mixing and using the laundry chemicals and cleaning materials, to ensure that they do not apply inappropriate quantities of the chemicals and materials, which may damage the customers wearable and non-wearable. Laundry and Cleaning Services requirements planning chart Labor Category Requirements Manager’ -Office space - office furniture -Office stationery Inspection gear Accountant(s) -Office space -Office furniture -Computer -Printer -Office stationery Supervisor -Inspection gear -Hand gloves -Gumboots -Goggles -Breathing mask -Log books and pens Cleaning staff -Laundry/ cleaning gear -Hand gloves -Gumboots -Goggles -Breathing mask -Laundry/cleaning room Laundry chemicals and cleaning materials -Irons and ironing stands -packaging delivery bags Method to evaluate the skills/educational level you will need to fill the positions. Interview Schedule for job positions Job Title Relevant skills/educational level Manager 1. A degree in project management, business administration or equivalent business field degree. 2. Minimum 4 years in a business service management role 3. Excellent leadership and teamwork skills 4. Good communication skills 5. Flexible and capable of adjusting to changing job demands 6. Keen on details 7. Good time management skills 8. Reasonable understanding the operations of a working laundry and cleaning service business and all its requirements 9. God understanding of all the chemical and materials applied in laundry and cleaning operations. 10. Reasonable understanding of scheduling and planning operations under tight schedule. 11. Substantial understanding of best human resource practices and requirements for effective resolution of workplace conflicts and labor issues. Accountant 1. A minimum diploma in accounting 2. Minimum 2 years working experience in a busy accounting environment. 3. Knowledge of salary processing transactions 4. Good knowledge of financial statement and financial report processing 5. Adequate knowledge of basic accounting software applications. 6. Good knowledge of accounting legal and ethical principles and practices 7. Honest and judicious in executing accounting transactions 8. Strict with deadlines 9. High attention to details 10. Good communication and customer service skills 11. Good records/books organizing skills Supervisor 1. Basic laundry and cleaning supervisory certificate 2. A minimum one year experience in cleaning and laundry supervision role 3. Attention to details 4. Good time keeping and planning skills 5. Wide knowledge of laundry and cleaning materials and chemicals usage 6. Good organizing skills 7. God communication and customer service skills 8. Ability to multi-task Laundry and cleaning staff 1. Basic laundry or cleaning or apprenticeship certification 2. Attention to details 3. Knowledge of laundry and cleaning materials chemicals and material use 4. Hardworking and positively motivated 5. Good teamwork skills 6. Good communication skills 7. Good time and tasks organization skills Establish a salary financial report Laundry and Cleaning Services Salary Report Labor Category J F M A M JU J A S O N D Total Manager’s Salary ($) 2077.00 2077.00 2077.00 2077.00 2077.00 2077.00 2077.00 2077.00 2077.00 2077.00 2077.00 2077.00 24924 Accountant(s) Salary ($) 1711 1711 2077 1711 1711 1711 1711 1711 1711 1711 1711 1711 20532 Supervisor’s Salary ($) 1318 1318 1318 1318 1318 1318 1318 1318 1318 1318 1318 1318 15816 Cleaning staff Salary ($) 1050 1050 1050 1050 1050 1050 1050 1050 1050 1050 1050 1050 12600 Effective recruiting program Job and roles Analysis Assessing the requirements for each job and designing a job description Job positions advertisement (2 weeks) The first step in the recruitment program will be advertising the job positions through posters attached on the business location site, calling for qualified candidates in any of the available job positions to send their resumes and contact details. The applications with the resumes and contact details will be dropped at the business location between 8a.m and 5 p.m. of the five business days Resume and applications evaluation (1 Week) The next process will be evaluation of resumes and applications to see whether the candidates have fulfilled the required minimum qualifications for each job position Inviting candidates for interviews (1 week) The candidates who have met the minimum requiems in their resumes and applications will be invited for interviews, and given one week to prepare. Interviewing (4 days) The recruiting program for the laundry & Cleaning business will apply an interviewing process for the potential employees for the different job positions in the business. The potential employees will be asked questions regarding their qualifications, experiences, interests and commitment to work in the business. Candidates for job category will be interviewed on different days. Selection (3 days) The selection process will entail selecting the candidates with all the qualifications as well as suitable attitude, perceived interest and commitment and with relevant experience. Notification (2 Days) Notifications will be sent to the successful candidates to report for work on the stipulated dates. The unsuccessful candidates will also be sent written notifications indicating their disqualification. Hiring (1 day) All the recruited employees will sign the employment contracts and will be subsequently entered into the business pay roll. Create a flow chart showing the process for selection of personnel Job and roles Analysis  Sending advertisement for job positions  Receiving Resume and applications Resume and applications evaluation  Inviting candidates for interviews  Interviewing  Selection  Notification  Hiring Type of employment paperwork required I-9 form To show that the new employees are authorized to work in the country W-4 form To indicate required tax and tax exemptions Notice of workers compensation coverage To notify employees whether the business offers insurance cover for them policy handbook acknowledgement For employees to acknowledge receipt of the policy handbook of the business Pay and wage deductions To show the agreements of the deductions ion the employees pay per each pay period Laws and regulations affecting the business Clean Air Act Amendments of 1990 Title V of the Clean Air Act Amendments of 1990 requires obtaining permit for business that can cause any form of environmental pollution (DOL, 2015). The Fair Packaging and Labeling Act of 1967 To have all the labels on the delivery packaging bags for wearable and non-wearable items labeled with details of the location of the labeling and truthful information about the labeling business Occupational Safety & Health Administration (OSHA) Act To have hand, eye, face and body protections for all employees in contact with clearing chemicals and materials (DOL, 2015). Fair Labor Standards Act (FLSA) Prescribing the wage rates for fulltime, part-time and overtime labor (DOL, 2015). Civil Rights Act of 1964 Americans with Disabilities Act (ADA Protecting any form of discrimination of the employees on whichever basis prescribed by the law (DOL, 2015). National Apprenticeship Act of 1937 The business will provide apprenticeship training for the laundry and cleaning staff. The law requires equality of access of apprenticeship training for all employees of an organization (DOL, 2015). References Asset Skills. (January 2014). Cleaning Supervisor Department of Labor (DOL). (2015). Apprenticeship and Training Plans. Available at: http://www.dol.gov/ebsa/apprenticeshipplans.html Department of Labor (DOL). (2015). Summary of the Major Laws of the Department of Labor. Available at: http://www.dol.gov/opa/aboutdol/lawsprog.htm Read More